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Reviews of ARCOTEL HafenCity Dresden This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Leipziger Straße 29, Neustadt, 01097 Dresden, Germany

#22 of 104 hotels in Dresden

Guests' Choice

Review score

Based on 368 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    8.9

  • Facilities

    9.0

  • Staff

    9.3

  • Value for money

    8.5

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 29 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    As I mentioned before- a hair on a blanket. Also, when we were still in our room ( we had like an hour left before checking out) and the note "do not disturb" was on the door, the cleaning guy knocked our door, he for sure saw the note do not disturb!

    The hotel is modern and comfortable, everything was very clean (except for a black hair detected on a blanket of the cleaning staff I suppose :/ which was not nice at all!) The lady at the reception was super nice and kind.

    Stayed in August 2025

  • Reviewed: 20 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night

    They charge 32.14 [sic] Euro for overnight parking. It feels arbitrarily excessive, especially for a place like Dresden - not a big city after all. Probably it makes the "sticker price" of a room look lower, while they look for every opportunity to make extra margin.

    The place was nice and clean, the beds were comfortable. It was quiet, and not too far from the center

    Stayed in July 2025

  • Reviewed: 15 August 2025

    8.0
    Amazing with a minor setback
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom had mold which was promised it will be seen to. It was a pity that such a nice location did not offer (except for the bar) any outdoor place where you could chill, e.g. with a book. If the hotel had had a pool, that would be just it for us.

    Stylish new hotel where almost every need is meet. Comfy bed, very nice breakfast and right next to the river and a bike path. Water and fruit available at the reception. Wireless charging bedside tablet was great.

    Stayed in August 2025

  • Reviewed: 13 August 2025

    8.0
    Good for a one night stopover with the dog.
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Additional charge for parking in the hotel grounds or underground car park a little pricey.

    Spacious and clean. Good access to grass for our dog directly from our apartment. Secure parking beneath hotel.

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Great location, perfect service, excellent breakfast!

    Stayed in August 2025

  • Reviewed: 6 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    - Absolutely wonderful breakfast. - Nice, clean and comfortable room. - Not far from Dresden-Neustadt Bahnhof. - Very easy connection to the city centre by public transport. - Close to the Elbe bank for cycling and walking.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    9.0
    Absolutely perfect
    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights

    Gym is underneath the building in the spaces of the parking garage (personal opinion).

    Not too far from the main railway station (Hbf) by tram number 11. Design(ish) and practically good room. Small, but very designed gym. Price for renting bikes or ebikes for a very reasonable price.

    Stayed in July 2025

  • Reviewed: 25 July 2025

    10
    Very welcoming dog friendly hotel
    • With a pet
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    nothing

    Pet friendly, very welcoming, excellent relaxed restaurant with great staff, lovely food, great room with access to the garden, very handy when you travelling with a dog, will definitely return

    Stayed in July 2025

  • Reviewed: 18 July 2025

    9.0
    Lovely hotel with the most friendly staff and delicious breakfasts
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights

    The hotel is directly outside a tram stop which made it quite convenient but I would not chose this location again as its not walkable to anything.

    The breakfast was sensational and the staff were all super friendly without exception. The room was comfortable, quiet and clean.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Very comfortable and convenient hotel. Friendly staff, convenient underground parking, and plentiful breakfast. Overall, the stay was an excellent high-quality experience.

    Stayed in July 2025

  • Reviewed: 10 July 2025

    10
    excellent service, friendliness is like sugar coating the facilities. makes everything better.
    • Business trip
    • Group
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    all good

    all good

    Stayed in July 2025

  • Reviewed: 10 July 2025

    10
    service is better than expected. super friendly even for a spoiled asian.
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    all very good

    service staff are excellent! super friendly. location is great, very suitable for walking, biking facility is new, very clean

    Stayed in July 2025

  • Reviewed: 5 July 2025

    8.0
    Good hotel with friendly staff and serving a great breakfast.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    It would have been nice to have a fridge in the room to keep water cold

    Breakfast was fabulous - great choice and all fresh

    Stayed in June 2025

  • Reviewed: 28 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It would be great to have a fridge in the room

    Not far from Dresden Neustadt station. Room was very clean and everything was new. Breakfast was really good too.

    Stayed in June 2025

  • Reviewed: 1 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything !, location was fantastic overlooking the Elba river. Lovely stroll to the center of Dresden, cycle path, little restorants by the river Facilities are amazing, quiet air-condition, lovely , clean, comfortable beds. ..and the list goes on

    Stayed in June 2025

  • Reviewed: 31 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking spot for car was small and expensive. 23 Euros for one night .

    It was realy clean. Breakfast was tasty.

    Stayed in May 2025

  • Reviewed: 28 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 1 night

    The room was a bit warm, but opening a window helped

    Nice room, the best breakfast buffet i've ever had. And super clean.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very nice , quite location close to the riverbank

    Stayed in May 2025

  • Reviewed: 21 May 2025

    10
    Perfect location, spacious rooms, sumptuous food.
    • Business trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 2 nights

    Just one minute detail which can be a nuisance: while there are parking spots reserved for guests with disabilities, they are most often than not taken by cars without the required permits. Most staff explain it away saying that they always reserve those spots when they're aware that guests with disabilities are coming. Well, this was not the case with us over these past 2 years. NB Kudos to once of the check in staff memers who went the extra mile to rectify this shortcoming.

    I've been a returnning guest for c. 2 years and would never choose a different place to stay in Dresden. The location, customer service and restaurant are truly outstanding and I'd recommend it to the most demanding guest. No it doesn't have a spa or a gym but do you really need it if you're staying in such a close proximity to the river bank and can rent out a bike? :)

    Stayed in May 2025

  • Reviewed: 6 May 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Large beds are 2 beds separated that split all the time, and the TV does not include modern applications like netflix

    Friendly staff, good shower!

    Stayed in May 2025

  • Reviewed: 3 May 2025

    10
    Great, we’d come back.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Friendly staff, very nice room, great location.

    Stayed in May 2025

  • Reviewed: 28 April 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night

    nice location, nice breakfast

    Stayed in April 2025

  • Reviewed: 27 April 2025

    9.0
    Perfect for family stay, high quality.
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike, if one needs to bring up something you can say that breakfast could offer more choice. I have to say I was still happy about it and products were very tasty and fresh.

    Great location at the river for a walk, truly well thought out room in new condition. I can recommend this for family stay as the room we had was big. Nice details like sun screens and shower of high quality. One of the best hotels we have had in years of travelling.

    Stayed in April 2025

  • Reviewed: 24 April 2025

    8.0
    Good value with friendly staff
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    That airco in the room didn't work, and sleeping with an open window was very loud given the location. Pretty hard mattress too.

    How friendly and helpful the staff is. We arrived late and despite the fact that the restaurant was already closed, they still offered and prepared for us french fries so I didn't need to be hungry. Thank you!

    Stayed in April 2025

Showing 1 – 25

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