Reviews of ARCOTEL HafenCity Dresden This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Leipziger Straße 29, Neustadt, 01097 Dresden, Germany
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe hotel is modern and comfortable, everything was very clean (except for a black hair detected on a blanket of the cleaning staff I suppose :/ which was not nice at all!) The lady at the reception was super nice and kind.
As I mentioned before- a hair on a blanket. Also, when we were still in our room ( we had like an hour left before checking out) and the note "do not disturb" was on the door, the cleaning guy knocked our door, he for sure saw the note do not disturb!
Dear AgneAb, Thank you for taking the time to share your feedback regarding your recent stay at ARCOTEL HafenCity Dresden. We are pleased to hear that you found our hotel modern and comfortable, and that our staff provided you with kind service. However, we sincerely apologize for the oversight regarding the cleanliness of your blanket and the disturbance caused by our housekeeping staff despite the 'Do Not Disturb' sign. We value your comments and will ensure that they are addressed with our team to improve our services. Thank you once again for your insights, and we hope to welcome you back in the future. Best regards, ARCOTEL HafenCity Dresden
Dear AgneAb, Thank you for taking the time to share your feedback regarding your recent stay at ARCOTEL HafenCity Dresden. We are pleased to hear that you found our hotel modern and comfortable, and that our staff provided you with kind se… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe place was nice and clean, the beds were comfortable. It was quiet, and not too far from the center
They charge 32.14 [sic] Euro for overnight parking. It feels arbitrarily excessive, especially for a place like Dresden - not a big city after all. Probably it makes the "sticker price" of a room look lower, while they look for every opportunity to make extra margin.
Dear Tomasz, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel to be clean, comfortable, and conveniently located. Regarding the parking charge, the parking fee for our garage is 22€/night. Also charged was the city tax for the city of Dresden. Our pricing policy is designed to maintain the quality of services we provide, and we aim to be transparent in our fees. We hope to welcome you back for another pleasant experience. Best regards, ARCOTEL HafenCity Dresden
Dear Tomasz, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our hotel to be clean, comfortable, and conveniently located. Regarding the parking charge, the parking fee for our gara… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewThe breakfast was amazing
The towels are changed every three days but they weren’t changed at our third day. We asked to the reception but nothing happened.
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewStylish new hotel where almost every need is meet. Comfy bed, very nice breakfast and right next to the river and a bike path. Water and fruit available at the reception. Wireless charging bedside tablet was great.
The bathroom had mold which was promised it will be seen to. It was a pity that such a nice location did not offer (except for the bar) any outdoor place where you could chill, e.g. with a book. If the hotel had had a pool, that would be just it for us.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewSpacious and clean. Good access to grass for our dog directly from our apartment. Secure parking beneath hotel.
Additional charge for parking in the hotel grounds or underground car park a little pricey.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewGreat location, perfect service, excellent breakfast!
Dear Stanislav, Thank you for your kind words! We are thrilled to hear that you enjoyed our location, service, and breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ARCOTEL HafenCity Dresden
Dear Stanislav, Thank you for your kind words! We are thrilled to hear that you enjoyed our location, service, and breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, ARCOTE… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified review- Absolutely wonderful breakfast. - Nice, clean and comfortable room. - Not far from Dresden-Neustadt Bahnhof. - Very easy connection to the city centre by public transport. - Close to the Elbe bank for cycling and walking.
Dear Jitka, Thank you very much for your wonderful review! We are very pleased to hear that you enjoyed our breakfast so much and that you felt comfortable in your room. The location of our hotel - close to the Dresden-Neustadt train station, with good connections to the city center and in the immediate vicinity of the banks of the Elbe - is also a real plus for many of our guests. We are glad that you felt the same way! We look forward to welcoming you again soon - whether for cycling, hiking or simply relaxing. Sincerely, ARCOTEL HafenCity Dresden
Dear Jitka, Thank you very much for your wonderful review! We are very pleased to hear that you enjoyed our breakfast so much and that you felt comfortable in your room. The location of our hotel - close to the Dresden-Neustadt train stati… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewNot too far from the main railway station (Hbf) by tram number 11. Design(ish) and practically good room. Small, but very designed gym. Price for renting bikes or ebikes for a very reasonable price.
Gym is underneath the building in the spaces of the parking garage (personal opinion).
Dear Adam, Thank you for your stay in our house and thank you for taking the time to write a review. We are delighted to hear, that you enjoyed the close proximity of our house to the railway station and that you enjoyed the design and layout of our rooms. Thank you for your feedback regarding our gym. We are constantly trying to improve and your feedback is valueable. We hope to welcome you in Dresden again soon. With kind regards, ARCOTEL HafenCity Dresden
Dear Adam, Thank you for your stay in our house and thank you for taking the time to write a review. We are delighted to hear, that you enjoyed the close proximity of our house to the railway station and that you enjoyed the design and l… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewPet friendly, very welcoming, excellent relaxed restaurant with great staff, lovely food, great room with access to the garden, very handy when you travelling with a dog, will definitely return
nothing
We’re delighted to hear that both you and your furry friend felt so welcome at our hotel. It’s great to know you enjoyed our relaxed restaurant, friendly staff, delicious food, and the convenient garden access from your room. We truly care about making all our guests, including the four-legged ones, feel at home. Please give your canine companion a big warm greeting from our entire team. We look forward to welcoming you back soon! Warm regards, The ArcotelHafencity Dresden Team
We’re delighted to hear that both you and your furry friend felt so welcome at our hotel. It’s great to know you enjoyed our relaxed restaurant, friendly staff, delicious food, and the convenient garden access from your room. We truly care… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was sensational and the staff were all super friendly without exception. The room was comfortable, quiet and clean.
The hotel is directly outside a tram stop which made it quite convenient but I would not chose this location again as its not walkable to anything.
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. You can walk next to our river Elbe to the older part of our city, the walk start`s directly from our hotel, just 15-20 minutes. Maybe an advice for your next visit. :-) Sincerely, Arcotel HafenCity team
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. You can walk next to our river Elbe to the older part of our city, the walk start`s directly from our hote… Show more
Reviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewVery comfortable and convenient hotel. Friendly staff, convenient underground parking, and plentiful breakfast. Overall, the stay was an excellent high-quality experience.
Dear Sweetenham, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,