Reviews of Axel Hotel Berlin - Adults Only This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Lietzenburger Str. 13/15, Tempelhof-Schöneberg, 10789 Berlin, Germany
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGreat location, clean and friendly
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewExcellent spa area, well equipped gym Great staff
Rooms would need refurbishment especially in the shower and toilet
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt is very suitable for gay groups to stay here, especially the sauna on the top floor, which is worth experiencing.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewWe had a wonderful weekend at the Axel Hotel in Berlin. The property is modern, welcoming, and perfectly located to explore the city. A special thanks to Milan and Fabian at the reception: they were extremely helpful, attentive, and kind, taking care of all our requests with professionalism and a smile. They truly made our stay even more enjoyable.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation
Spa area and roof close too early. Smokers should be better catered for l. Standing on the street is very uncomfortable.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat customer service, very comfortable bed and perfect location.
Nothing
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery close to anything LGBT+ related. Decent gym (no treadmill :( ) seems like there are some renovations happening. Actually decent sauna and steam room/tub. Rooms could smell/be cleaner/more modern.
Rooms were a little old/dated. If they smelled better, had a slight upgrade this could be a really nice place. Maybe add a bar too downstairs or something.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewAxel has become home in berlin. As a regular client there i just have to point out the huge improvements . The friendly team is caring and very proffesional. Milan at the reception was super nice. The cleaning team is making a wonderful job, they look at all details . The bedding quality is superior. When you check in you find some welcome cards, some candy. And now they also offer a free bottle of water. The staff called me like 20 minutes after i checked in to check if i liked the room and if i needed anything. A hotel that cares and works hard to please its clients. Without a doubt the best .
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Dear S.Ode, Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly honored to be your home in Berlin and to know that the improvements we’ve made have not gone unnoticed. It’s wonderful to hear that Milan and the rest of our team have made you feel welcomed and cared for — we’ll be sure to share your feedback with everyone, especially the housekeeping team, who take great pride in their attention to detail. We're also glad you enjoyed the thoughtful touches in your room, from the welcome cards and candy to the complimentary bottle of water. And it's fantastic to know our follow-up call helped ensure everything was to your satisfaction — we always aim to go the extra mile for our guests. Your continued support means the world to us, and we can’t wait to welcome you back again soon! Warm regards, Nereida Rodriguez Room Divisison Manager
Dear S.Ode, Thank you so much for your kind words and for taking the time to share your experience with us! We’re truly honored to be your home in Berlin and to know that the improvements we’ve made have not gone unnoticed. It’s wonderful… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWhat a great stay..loved all(ok,breakfast is a bit specific;))All people very friendly,especially Milan and Fabien so helpful.Thanks,Tomas
Dear Tomas, Thank you so much for your kind words! We're thrilled to hear you had a great stay and that our team—especially Milan and Fabien—made such a positive impression. We'll be sure to pass on your thanks to them! Noted on the breakfast—we appreciate the honest feedback and are always looking for ways to improve. We hope to welcome you back again soon! Warm regards, Nereida Rodriguez Room Division Manager
Dear Tomas, Thank you so much for your kind words! We're thrilled to hear you had a great stay and that our team—especially Milan and Fabien—made such a positive impression. We'll be sure to pass on your thanks to them! Noted on t… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation, bed sizes and the overall feeling
Maybe the jacuzzi and gym area Needs to be renewed
Dear Gorka, Thank you for your feedback! We’re glad you enjoyed our central location, spacious beds, and overall atmosphere. We appreciate your comments about the jacuzzi and gym area and will certainly take them into consideration as we plan future updates. We hope to welcome you back soon for an even better experience! Best regards, Nereida Rodriguez Room Division Manager
Dear Gorka, Thank you for your feedback! We’re glad you enjoyed our central location, spacious beds, and overall atmosphere. We appreciate your comments about the jacuzzi and gym area and will certainly take them into consideration as we p… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewI like the power shower, the generosity of the space in the room .the room was attended by housekeeping everyday with bins empty and fresh towels. The breakfast was a little bit limited but very tasty
Dear Mo, Thank you so much for your kind words! We're delighted to hear that you enjoyed the comfort and spaciousness of your room, as well as the power shower and housekeeping service. It's great to know the breakfast, while a bit limited, was still tasty and satisfying. We truly appreciate your feedback and hope to welcome you back again soon! Warm regards, Nereida Rodriguez Room Division Manager
Dear Mo, Thank you so much for your kind words! We're delighted to hear that you enjoyed the comfort and spaciousness of your room, as well as the power shower and housekeeping service. It's great to know the breakfast, while a bit… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe shower amazing and the bed, the staff
Definitely not hetero friendly, we didn’t realise till we booked that it was a gay hotel and then it was non refundable… felt very uncomfortable upstairs as a woman in the spa area and just the guests were not welcoming at all and didn’t seem too pleased to see a woman. No aircon and no smart tv? It’s 2025 and for the price come on, Spa area and rooms need a good refurbish feels like the 90’s it’s just not great at all spa area is disgusting especially the jacuzzi is mouldy. No storage area, and also old sweets for 5€? thank you capitalism, The room also gets very dusty I would get rid of those big curtains they’re kind of disgusting as well and they don’t reach the floor fully. Needs a refurbish and a refresh. So disappointing. We stayed in room 210. Deluxe room
Dear Paulina, Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet your expectations. We understand that comfort, inclusivity, and value for money are incredibly important, and we regret that you felt uncomfortable during your visit. We also appreciate your honest comments regarding the condition of the spa area, room amenities, and overall facilities. Your feedback is important and will be shared with the appropriate teams as we continue to evaluate opportunities for improvements and renovations. Regarding the nature of our hotel, we strive to create a welcoming and respectful environment for all guests. We’re sorry if that wasn’t reflected in your experience. Thank you again for your feedback. Warm regards, Nereida Rodriguez Room Division Manager
Dear Paulina, Thank you for taking the time to share your experience. We're truly sorry to hear that your stay did not meet your expectations. We understand that comfort, inclusivity, and value for money are incredibly important, and w… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewBreakfast. Not the best quality. Should be a buffet type.
Dear Saso, Thank you for sharing your thoughts with us. We’re glad you took the time to provide feedback on breakfast, and we’re sorry to hear it didn’t meet your expectations. We truly value your suggestions and will take them into consideration as we work to improve our offerings. We hope to have the chance to welcome you back for a better experience next time. Best regards, Nereida Rodriguez Room Division Manager
Dear Saso, Thank you for sharing your thoughts with us. We’re glad you took the time to provide feedback on breakfast, and we’re sorry to hear it didn’t meet your expectations. We truly value your suggestions and will take them into consid… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewFriendly hotel staff, great location, very clean room, fitness and spa.
Lack of lobby bar downstairs the hotel.
Dear Boris, Thank you for your lovely feedback! We're so happy to hear you enjoyed the clean room, our convenient location, and the fitness and spa facilities. It’s especially great to know our team made you feel welcome. We hope to see you again soon for another great stay! Warm regards, Nereida Rodriguez Room Division Manager
Dear Boris, Thank you for your lovely feedback! We're so happy to hear you enjoyed the clean room, our convenient location, and the fitness and spa facilities. It’s especially great to know our team made you feel welcome. We hope to se… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewLocation
Another room was having a party all night long. I called the desk and they went to talk to them but they still carry on and they didn't do anything else. Not great.
Dear David, Thank you for taking the time to share your feedback. We are glad you appreciated our location; however, we sincerely apologize for the disturbance caused by other guests during your stay. We understand how important a quiet environment is for our guests and regret that our intervention was not sufficient on this occasion. Please be assured that we are reviewing our procedures to handle such situations more effectively in the future. We hope you will consider giving us another opportunity to provide a more restful and enjoyable stay. Warm regards, Nereida Rodriguez Room Division Manager
Dear David, Thank you for taking the time to share your feedback. We are glad you appreciated our location; however, we sincerely apologize for the disturbance caused by other guests during your stay. We understand how important a quiet e… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewFrench guy and woman with dark hair at the front desk were extremely attentive, helpful and nice.
The steam room didnt work consistently and the gym opened and closed a couple hours too early.
Dear Jordan, Thank you for taking the time to share your feedback. We are delighted to hear that our front desk team provided attentive and helpful service—it will be wonderful to share your kind words with them. We sincerely apologize for the inconsistencies with the steam room and the gym opening hours. Your comments have been passed on to our operations team to ensure these issues are addressed and improved for future guests. We hope to have the opportunity to welcome you back for an even better experience. Warm regards, Nereida Rodriguez Room Division Manager
Dear Jordan, Thank you for taking the time to share your feedback. We are delighted to hear that our front desk team provided attentive and helpful service—it will be wonderful to share your kind words with them. We sincerely apologize fo… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified review