Reviews of Boardinghouse Rathsmühle
Schloss-Rahe-Straße 19E, 52072 Aachen, Germany
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Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewVery comfortable room - good size and well appointed with kettle, microwave, small fridge.
Just a bit of advice - for most people, it would be a bit more convenient if you have a car. It’s a bit of a walk to the main street which would be fine for some but bad weather or mobility challenges could be a problem.
Thank you very much for your postive Feedback! We are very pleased that you liked your stay.
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewQuiet location. Room was clean and facilities were as described. Automated check-in worked well. I had fresh towels and refill of coffee when I asked for it.
Host communication needs improvement, especially when there is no reception. I was given the wrong PIN and was unable to access the property. When I called the host number, it went to a voicemail. I then messaged the host on Booking.com app but there was not response too. Then I had to call up Booking.com customer service helpdesk to get the correct PIN. Also, WIFI code was also not found in the room and when I asked for it via the web I got a response 12 hours later.
Thank you very much for your detailed feedback. We are delighted that you enjoyed the quiet location, cleanliness and amenities of the room and that you had no problems checking in via our terminal. For security reasons, we always send the access code by email on the day of arrival. Only this current PIN code allows access to the property. We apologise for any confusion this may have caused. During our office hours, we can be reached at any time by landline telephone and email. Outside these hours, mobile phone reception may occasionally be limited – in such cases, unfortunately, the voicemail will be activated. We sincerely apologise for any inconvenience this may have caused you and thank you for your valuable feedback. We are continuously working to improve our availability. Kind regards The Boardinghouse Rathsmühle
Thank you very much for your detailed feedback. We are delighted that you enjoyed the quiet location, cleanliness and amenities of the room and that you had no problems checking in via our terminal. For security reasons, we always send the … Show more
Reviewed: 12 July 2025 · Stayed in May 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewBed was comfortable. Place is cozy
Towels werent changed. There was only one soap shampoo and shower gel combined
Thank you very much for your feedback. We are very pleased to hear that you felt comfortable with us and slept well. For ecological reasons, we do not change the towels daily. However, if you would like fresh towels, simply place them on the floor or let us know - we will of course be happy to fulfil your request. Our shower gel and shampoo is a high-quality combination product that is highly appreciated by most guests. Nevertheless, we thank you for your comments - we take your feedback seriously and are constantly reviewing how we can further improve our range. We look forward to welcoming you again. The Boardinghouse Rathsmühle
Thank you very much for your feedback. We are very pleased to hear that you felt comfortable with us and slept well. For ecological reasons, we do not change the towels daily. However, if you would like fresh towels, simply place them on th… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewBed comfortable
Kitchen no sink had to wash up in bathroom!!!!!!! A no no !!!!
We are pleased that you slept well and that the bed was comfortable. We are very sorry that your room did not have a separate sink in the kitchen. We understand that it can be inconvenient. In fact, only two of our rooms do not have a separate kitchen sink - we are happy to take such requests into account for future bookings if you let us know in advance.
We are pleased that you slept well and that the bed was comfortable. We are very sorry that your room did not have a separate sink in the kitchen. We understand that it can be inconvenient. In fact, only two of our rooms do not have a separ… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewEverything; clean, comfortable, nice staff; surroundings
Nothing
We are delighted to hear that you had nothing to complain about with us - that's exactly how it should be! Our aim is for our guests to feel comfortable from start to finish and to enjoy their stay with us to the full
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewI loved this place, very peaceful, private parking, clean, spacious, 30 min walk or a bus into Aachen. Supermarket up the road 10 min walk
Thank you very much for your positive review! We are very pleased, that you liked your stay.
Reviewed: 8 January 2025 · Stayed in November 2024
Verified reviewReviewed: 8 January 2025 · Stayed in October 2024
Verified reviewThe location is still great. At the outskirts of Aachen (Soers) in a historic building. A small kitchenette with coffee machine and fridge, a spacious bathroom and free parking.
I’ve stayed here multiple times since the past 6-7years. Unfortunately cleanness is getting bad. Seems like they save money on the staff. If you have a big luggage and stay in 2ndF or 3rdF (1F/2F in Germany) then it’s a bit inconvenient, because no elevator.
Thank you for your feedback and your many years of loyalty! We are pleased that you liked the location, the kitchen and the free parking. We regret that the cleanliness has not met your expectations recently. Cleanliness is a top priority for us and we will discuss your feedback with our team to ensure our service remains at a high level. Regarding the lack of elevator, we would like to point out that this is clearly noted in our booking description. However, we understand that it can be inconvenient with larger pieces of luggage and apologize for the inconvenience. We hope you had a pleasant stay despite these issues and look forward to welcoming you again in the future!
Thank you for your feedback and your many years of loyalty! We are pleased that you liked the location, the kitchen and the free parking. We regret that the cleanliness has not met your expectations recently. Cleanliness is a top priority f… Show more
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewNice, but not clean
Not cleaned
We are sorry to hear that you were not satisfied with the cleanliness. Cleanliness is a top priority for us and we will discuss your comments with our cleaning team immediately to ensure that future stays meet our standards. In such cases, we are available around the clock to resolve the issue as quickly as possible. We hope you will give us another chance to convince you of our service on a future visit.
We are sorry to hear that you were not satisfied with the cleanliness. Cleanliness is a top priority for us and we will discuss your comments with our cleaning team immediately to ensure that future stays meet our standards. In such cases, … Show more
Reviewed: 11 December 2024 · Stayed in November 2024
Verified reviewReviewed: 23 November 2024 · Stayed in November 2024
Verified reviewReviewed: 5 November 2024 · Stayed in November 2024
Verified reviewIt was calm, a bit country side like but still close to Aachen centrum.
The locker
Thank you very much for your review! Basically, the bus connections are also very good to get to Aachen city center - and you save the parking garage costs ;) What exactly didn't you like about the locker?
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewThe location of this place is great, the room is spacious, the check-in procedure - easy.
The cleanliness of the room was a lot to be desired, especially for the price.
We are very pleased to hear that you liked the location and that you got well with our digital system. We are very sorry that you were not satisfied with the cleanliness of your room. Please always contact us directly if you notice anything so that we can respond immediately and rectify the problem.
We are very pleased to hear that you liked the location and that you got well with our digital system. We are very sorry that you were not satisfied with the cleanliness of your room. Please always contact us directly if you notice anything… Show more
Reviewed: 11 October 2024 · Stayed in September 2024
Verified reviewDifficult to locate, and checking in /access procedure complicated , apartment was clean and comfortable, ten minutes stroll into town , and nice dog walking close by
Access arrangements
Thank you very much for your review! We are very pleased to hear that you enjoyed your flat and that you appreciated the cleanliness and comfort. We are sorry to hear that you had difficulties checking in. Please do not hesitate to contact us by phone if you need any help - we are here to help! As a rule, check-in should be self-explanatory.
Thank you very much for your review! We are very pleased to hear that you enjoyed your flat and that you appreciated the cleanliness and comfort. We are sorry to hear that you had difficulties checking in. Please do not hesitate to contact … Show more
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewReviewed: 10 September 2024 · Stayed in August 2024
Verified reviewBig room, very comfortable, quiet area, very green
Entrance and parking was a bit difficult, poor signage. A bit far from the center
Thank you very much for your feedback! We are very pleased that you enjoyed the large room and the quiet, green surroundings. We would like to point out that the parking lot is diagonally opposite the building and is surrounded by a hedge. It is also marked with a sign. We understand that it may be a little more difficult to find if you arrive in the dark. Nevertheless, we hope you had a pleasant stay!
Thank you very much for your feedback! We are very pleased that you enjoyed the large room and the quiet, green surroundings. We would like to point out that the parking lot is diagonally opposite the building and is surrounded by a hedge. … Show more
Reviewed: 6 September 2024 · Stayed in August 2024
Verified reviewWe wanted to stay a bit outside of Aachen centre, and this turned out to be a great choice. Payment was made at an ATM like machine and once we found the correct building, the room was easy to access with a door code. Room was in a renovated carriage house (maybe?), very comfortable and clean with all the mod-cons. A small car park (no fee) is located across the street.
We did not see anybody from the property, but we assume they saw us with webcams at the entrance. However we did check in, by code, and out with no issue.
Reviewed: 16 August 2024 · Stayed in August 2024
Verified reviewGood location, nice property.
Nobody came into my room to take out the trash nor to put some toilet paper for 4 days.
Reviewed: 9 August 2024 · Stayed in August 2024
Verified reviewComfortable and large enough
The bed was not clean and there isn't sheet on the bed.and it was a little dirty
Glad you liked the quality of the bed. Too bad we couldn't live up to your expectations in terms of cleanliness. We will look into this and hope to be able to satisfy you during your next stay.
Reviewed: 4 August 2024 · Stayed in August 2024
Verified review