Reviews of Hotel City House This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

CLose to station about 5 minute walk on the flat Decor of the property is de,ightful Quiet property we had room 19 Breakfast is more than adequate in a delightful room Not too far to walk to all sights

No lift but we let them know and they gave us a room on first floor U fortunate for the hotel the local area is not the best, but that is not the fault of the hotel, care and diligence that you should be observing anyway will ensure all is good, once inside the hotel it is like another safe world

Very quiet, very clean and very well decorated hotel. Breakfast is nice. Hotel employees are very kind and helpful. Hotel is very close to Hamburg Central Station. And final recommendation is “The Coffee Room” in the hotel. You should definitely drink tea or coffee over there. Thank you for everything.

It was clean and the room was ok.

The area was loud and sketchy and there was no air con which made it very hot inside. Also there was no kettle or fridge:/

Nearly everything.

It’s not that I didn’t like the property (it’s really good) but, customers must be made aware that the rooms don’t have air conditioning.

Great receptionnist ! Very helpful and nice ! Merci

Nice hotel with character well-suited for a night‘s stay between trains. Close to the central station and located on a quiet side street. The three of us had a room (suite) on the top floor, with a separate living room. We appreciated the little fridge to keep cold drinks in. Surprisingly good value for money. The breakfast buffet was also good.

No elevator, but carrying our heavy bags to the top floor made good exercise.

It was very unique and cosy. It was clean and central. The staff was absolutely wonderful. The room was big and had a coffee machine. We also received a complimentary bottle of water. They were facilities for making tea and we had a little fridge.

Since it is a very old and beautiful building, it was inevitable to hear certain noises for example people walking/stomping in the middle of the night in the room above us and the little chandelier made some noises.

Lovely rooms, friendly helpful staff and great location close to station.

The pillows were lumpy. They breakfast could be better suited to those with allergies.

The staff were very friendly and helpful, I loved the hotel's style, breakfast was good, located just a few minutes walk to the central station, other public transport (bus) nearby so that you can easily get anywhere you want.

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Very nice and helpfull staff, we felt instantly welcomed. Close to the central station.

The staff was very friendly and welcomed warmly. They helped with early check-in and this was very pleasing for us after walking with luggage in the hot air. The hotel is located in a historical building and designed with fine English style and glamorous details like paintings, chandeliers, wallpapers, lampshades etc. Our room was clean, cosy and adequately large for two people. The bed, pillows are super comfortable. The bathroom was small but nice, clean and equipped with elegant supplies. The breakfast was fine and tasty. It was near to train station and transportation, but far from the Harbour, museums and Hafen city that you must get in bus or underground lines.

The location was a bit problematic because of the homeless and immigrant people around the hotel. Anybody disturbed us while walking in the street but they made noise throughout the night and interrupted our sleep. I know it's not the hotel's fault but might be taken into consideration with family stays.

Lovely, helpful staff. Beautiful old character building with antique furniture etc. Fab shower/bathroom. Decent breakfast (chargeable, I thought it was included in the room price, so need to check my booking.)

It was very, very hot. Far too hot for sleeping. Room temp was 31c for the duration. Had to open windows, despite rain showers, as well as request a fan. “Old building” was the reason given, but small adjustments would help, like having wood effect or tile floor covers instead of a thick carpet (also more hygienic) and opening windows before guest arrival. Although location convenient for central station, it felt a bit unsafe and not a particularly attractive area. A short walk away to the centre though.

No Elevator. Not accessible

The hotel was cute, small, quiet and clean. Staff was helpful and respectful and remembered my name. Breakfast was lovely, breakfast staff was hospitable and kind. Location was great. I would definitely book again.

Amazing vintage style decorated rooms with handmade furniture & beautiful halls. The carpet on the floor was fantastic too.

The ventilation sound in the bathroom was a bit loud

We had a fantastic experience during our stay in Hamburg! The hotel made us feel incredibly welcome from the moment we arrived. The rooms were cozy, clean, luxurious and perfectly located for exploring the city. We unfortunately had a small mishap during our stay. However, the hotel manager, Mrs. Heeschen, was absolutely wonderful—extremely understanding, kind, and helpful. Thank you very much for everything. This gesture speaks volumes about the hotel’s exceptional customer service and hospitality. I had a very warm welcome so that I felt very comfortable and taken care of throughout my stay. I would highly recommend this hotel to anyone who values friendliness, hospitality, excellent service, and a warm, welcoming atmosphere. Thank you once again for everything—we will definitely return on our next trip to Hamburg!

It’s very clean and well maintained, almost spotless. I was impressed by the cleanliness and attention to details. The proximity is a plus! Such a great stay!

The area the hotel is located in is quite seedy and intimidating for a solo traveler especially in the evening. My friends took turns to send me back when they heard I was staying in that area.

The breakfast was good

The hotel was convenient to the train station.

This hotel, even though it is lovely and close to train station, is in a dodgy area and we felt nervous walking to the hotel particularly at night.