Reviews of elaya hotel augsburg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Peter Dörfler Straße 34, 86199 Augsburg, Germany
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean, comfortable, and equipped with everything that we needed to prepare our meals in the evening and the next morning. Members of staff were all very nice and helpful. This was our first visit to this hotel but will not be the last one.
I can't think of anything I didn't like.
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe place is clean
The lift was out of use
Dear Guest, thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our location and found the hotel clean. We regret the inconvenience caused by the elevator being out of service during your stay and appreciate your understanding. We hope to welcome you back soon. Kind regards Alex (Front-Office-Agent)
Dear Guest, thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our location and found the hotel clean. We regret the inconvenience caused by the elevator being out of service during your stay and appreciat… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewVery clean, spacious and comfortable, super friendly staff, great breakfast ❤️
Dear Sandra, Thank you very much for your wonderful review. We are thrilled to hear you enjoyed the cleanliness, spaciousness, comfort, friendly staff, and breakfast. We look forward to welcoming you again soon. Best regards Alex (Front-Office-Agent)
Dear Sandra, Thank you very much for your wonderful review. We are thrilled to hear you enjoyed the cleanliness, spaciousness, comfort, friendly staff, and breakfast. We look forward to welcoming you again soon. Best regards Alex (Front-… Show more
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewFresh rooms, very clean, modern and practical inferior even with a kitchenette
Extra bed very hard, but can be a preference opinion
Dear Guest, Thank you very much for your feedback. We're glad to hear that you found the room fresh, clean, modern, and practical. We truly appreciate your kind words. We're sorry to hear that the extra bed felt too firm for your preference. Comfort can indeed vary from person to person, but we will keep this in mind for future improvements. We hope to welcome you again soon! Best regards Natascha (Front-Office-Agent) Super 8 Hotel
Dear Guest, Thank you very much for your feedback. We're glad to hear that you found the room fresh, clean, modern, and practical. We truly appreciate your kind words. We're sorry to hear that the extra bed felt too firm for your … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified review1 room for 3 personne of Family
Priduct qyality and freshness of the products at Breakfast could have been better. Rather less chois, but better quality. With that price it should be possible.
Dear Hartikainen, Thank you very much for your feedback and for choosing to stay with us. We appreciate your comments regarding the breakfast quality and variety. We understand the importance of offering fresh products and a good selection, and we will certainly take your suggestions into consideration to improve our breakfast experience. We hope to welcome you and your family again in the future and provide an even better stay. Kind regards, Alex (Front-Office Agent)
Dear Hartikainen, Thank you very much for your feedback and for choosing to stay with us. We appreciate your comments regarding the breakfast quality and variety. We understand the importance of offering fresh products and a good selectio… Show more
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewHotel was modern and location was good.
No telephone in the room. Staff could learn to be a bit more courteous.
Dear Neonplus, Thank you very much for your feedback and for choosing to stay with us. We are glad to hear that you appreciated the modern design of our hotel and our good location. However, we regret that there was no telephone in your room and that you felt our staff could be a bit more polite. We take your comments seriously and will work on improving our service. We hope to have the opportunity to welcome you again in the future. Best regards Alex (Front-Office-Agent)
Dear Neonplus, Thank you very much for your feedback and for choosing to stay with us. We are glad to hear that you appreciated the modern design of our hotel and our good location. However, we regret that there was no telephone in your r… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewYou have free coffee and tea and as well small kitchen in your room and a bigger kitchen in the lobby. Near the hotel there is a shop Aldi and patrol station ( you can walk there) .
Dear Nadezda, Thank you very much for your great review and for sharing helpful tips for future guests! We're glad to hear you enjoyed the complimentary coffee and tea, as well as the in-room kitchenette and the larger shared kitchen in the lobby. We look forward to welcoming you back soon! Alex (Front-Office-Agent)
Dear Nadezda, Thank you very much for your great review and for sharing helpful tips for future guests! We're glad to hear you enjoyed the complimentary coffee and tea, as well as the in-room kitchenette and the larger shared kitchen i… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewVery nice big rooms, clean and tidy. Staff were helpful, didn't need to pay for the dog to stay with us. We will definitely return!
Dear Niky, Thank you very much for your wonderful review! We're delighted to hear that you enjoyed your stay with us – especially the spacious, clean rooms and our service. We're also happy to know that your four-legged companion felt comfortable here! 😊 We would be pleased to welcome you back again soon. Alex (Front-Office-Agent)
Dear Niky, Thank you very much for your wonderful review! We're delighted to hear that you enjoyed your stay with us – especially the spacious, clean rooms and our service. We're also happy to know that your four-legged companion f… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewgood and simple
extra payment 12 Eur for the garage
Dear Guest, Thank you very much for your review and for sharing your experience with us. We're pleased to hear that you found our hotel to offer good value for money and appreciated the simplicity and overall comfort. We also acknowledge your note regarding the garage fee and appreciate your feedback, which helps us continue to improve. We hope to welcome you again in the future! Best regards, Alex (Front-Office-Agent)
Dear Guest, Thank you very much for your review and for sharing your experience with us. We're pleased to hear that you found our hotel to offer good value for money and appreciated the simplicity and overall comfort. We also acknowle… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 29 May 2025 · Stayed in May 2025
Verified review