Reviews of Hotel & Restaurant Grüner Baum Merzhausen
Hexentalstr. 35, 79249 Freiburg im Breisgau, Germany
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect! Easy access to the room by late check-in, tea corner, friendly staff.
Thank you very much for your wonderful feedback! 🌟 We’re thrilled to hear that everything was just perfect and that you felt as comfortable as at home. Great to know you enjoyed the late check-in, our tea corner, and the friendliness of our team. We can’t wait to welcome you back again! 🍀
Thank you very much for your wonderful feedback! 🌟 We’re thrilled to hear that everything was just perfect and that you felt as comfortable as at home. Great to know you enjoyed the late check-in, our tea corner, and the friendliness of our… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe location of the property is perfect with a pedestrian path through the woods across the street and a bus stop right in front. The staff is friendly, welcoming and able to communicate with us English speakers. The bed was comfortable and we slept well with no disruptions. Breakfast was lovely. We would stay again. .
Nothing to report.
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewPerfect location for my visit, lovely breakfast and the staff was so nice that they prepared my room for an early check in when I called to request. My single room was very small but very comfortable. I would stay again.
I traveled light, but note that single rooms are on an upper floor so you have to carry suitcases up stairs.
Thank you so much for your wonderful review and the 8 out of 10 points! We’re delighted to hear that you enjoyed our breakfast and that our team could prepare your room for an early check-in – we always try to go the extra mile for our guests. It’s great to know that although your single room was small, it was still very comfortable. You’re absolutely right about the stairs – traveling light is definitely an advantage! For future stays, please feel free to ask us for help with your luggage – we’re always happy to assist. We’d love to welcome you back soon – perhaps again with light luggage and a big appetite for breakfast? Warm regards from Merzhausen Your team at Grüner Baum 🌿
Thank you so much for your wonderful review and the 8 out of 10 points! We’re delighted to hear that you enjoyed our breakfast and that our team could prepare your room for an early check-in – we always try to go the extra mile for our gue… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewSafe space for my bike, excellent food
Thank you so much for your excellent rating and your kind words! We’re especially happy to hear that both your bike and your appetite felt safe and well taken care of – that’s our idea of a balanced stay! 🚴♂️🍽️ Hope to welcome you back soon – with or without wheels!
Thank you so much for your excellent rating and your kind words! We’re especially happy to hear that both your bike and your appetite felt safe and well taken care of – that’s our idea of a balanced stay! 🚴♂️🍽️ Hope to welcome you back s… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNear by the highway, perfectie suitable for one night.
Lack of facilities, no coffee in the room.
Thank you for your feedback! We’re glad you found our location convenient for a stopover. As for the coffee: We offer a central coffee and tea station available around the clock – no coffee grounds in bed, promise. 😉 Warm regards, Your Grüner Baum Merzhausen Team
Thank you for your feedback! We’re glad you found our location convenient for a stopover. As for the coffee: We offer a central coffee and tea station available around the clock – no coffee grounds in bed, promise. 😉 Warm regards, Your Gr… Show more
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 8 May 2025 · Stayed in February 2025
Verified reviewRoom was fine and breakfast good.
Bit dated though, and shame the restaurant was closed on the day I was there. Key self check-in is also not what's expected of a hotel, but it worked. Inattentive staff had me pay double for the room as already paid online. Took a while to get that sorted, but eventually they rectified the mistake.
Thank you for your honest feedback. We’re glad to hear you enjoyed the room and breakfast, though we’re sorry that some aspects of your stay didn’t meet expectations. We appreciate your patience regarding the billing issue and are happy it was resolved. Our self check-in system is designed for flexibility, though we understand it’s not everyone’s preference. As for the restaurant – it was closed due to a short period of annual leave, and we’re sorry this coincided with your visit. We hope to welcome you again and offer you a more seamless experience next time.
Thank you for your honest feedback. We’re glad to hear you enjoyed the room and breakfast, though we’re sorry that some aspects of your stay didn’t meet expectations. We appreciate your patience regarding the billing issue and are happy it … Show more
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewRoom was nice and clean and well presented.
Arriving cold and wet after a long motorcycle ride it was really bad to find out there were no staff to check-in with. Having to read through multiple emails to gain access to the premises was a real pain. As was finding out that the restaurant was closed, the main reason I'd booked in the first place. Why don't hotels get forced to put on their advert which night their restaurants are closed?
Thank you for your feedback. We’re happy to hear you found the room nice and clean. We understand that arriving after a long ride can be tiring, and we aim to make the self-check-in process as easy as possible, though we appreciate your thoughts on how we can improve it. Our restaurant closure on Mondays is mentioned clearly on Booking, our website, and Google, so guests can plan accordingly. We’ll continue to work on making this information even more visible. We hope to welcome you again and provide a smoother experience next time.
Thank you for your feedback. We’re happy to hear you found the room nice and clean. We understand that arriving after a long ride can be tiring, and we aim to make the self-check-in process as easy as possible, though we appreciate your tho… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe hospitality was amazing and the hotel staff tried making our stay more comfortable. Even though there is no policy or service available for keeping the luggage after check out, but they did not hesitant to provide this help too. Moreover on the day of easter we were given a Lindt Rabbit as a sweet gesture!! Amazing service and hospitality.
We got a room in Attic and the upper floors were not accessible by elevator and this information was not provided while booking. The beds were super unconfortable and the location was bit off with very less frequent public transportation. The rating of 7 only was for staff and their warm hospitality.
Thank you very much for your honest and heartfelt feedback! We’re truly delighted that our team helped make your stay as pleasant as possible – and that our little Lindt bunny for Easter brought a smile to your face. Storing your luggage after check-out was absolutely no problem; we’re always happy to help where we can. We understand your comment regarding the attic room and the stairs. While we don’t have an elevator, we also make sure not to advertise one anywhere – but we appreciate your remark and will take it as a prompt to highlight this detail even more clearly in the future. As for the location: there’s a bus stop right outside our front door – though on weekends, buses do run less frequently than during the week. However, a tram stop is just a 7-minute walk away and offers connections every 15 minutes, even on weekends. We’re happy to provide tips to make getting around as easy as possible. Perhaps we’ll have the pleasure of welcoming you again sometime – with a different room and even more local travel advice! Warm regards, Grüner Baum Merzhausen
Thank you very much for your honest and heartfelt feedback! We’re truly delighted that our team helped make your stay as pleasant as possible – and that our little Lindt bunny for Easter brought a smile to your face. Storing your luggage a… Show more
Reviewed: 24 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 10 April 2025 · Stayed in April 2025
Verified revieweverything is costly.
no
Thank you for your review — we were a bit puzzled by the 6/10 overall, especially with all subcategories rated at 7.5/10! And we’re guessing that “everything is costly” might’ve been a little autocorrect mischief — “cosy” would definitely make more sense with the rest of your feedback! Either way, we hope you enjoyed your stay, and we’d love the chance to welcome you again (with both cozy vibes and honest pricing).
Thank you for your review — we were a bit puzzled by the 6/10 overall, especially with all subcategories rated at 7.5/10! And we’re guessing that “everything is costly” might’ve been a little autocorrect mischief — “cosy” would definitely … Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewA very pleasant small hotel in a traditional German style in a quiet neighbourhood of Freiburg. The old town is reachable in 15 mins by bus. The staff is very kind and welcoming, the breakfast is hearty and tasty. The room is quite small but has all the necessary facilities. Last but not least, a very reasonable price. Definitely recommended.
The check-in process could be quite challenging (please read the instruction sent by hotel on the check-in day carefully and everything will go smoothly). Apart from that, the bed could be too short for taller persons.
Thank you for the great review! We’re delighted that you enjoyed your stay at our small, traditional hotel. Our breakfast is more than just a meal—it’s the perfect way to start the day. We’re glad you liked it! For check-in, we provide clear instructions to ensure a smooth and flexible arrival. With a little sense of adventure and the right email, it all works perfectly! As for the bed length: All our other rooms have beds that are 2.00 m long. So for your next visit, we recommend checking the room description ;-) before booking—this way, a restful sleep in a standard-sized bed is guaranteed. We’d love to welcome you back soon!
Thank you for the great review! We’re delighted that you enjoyed your stay at our small, traditional hotel. Our breakfast is more than just a meal—it’s the perfect way to start the day. We’re glad you liked it! For check-in, we provide cle… Show more
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewNice spacious room
No reception and didn’t see any staff until breakfast
Thank you for your feedback! Our concept ensures a peaceful stay with staff available during breakfast and in the afternoon/evening from Tuesday to Sunday. On Mondays, our restaurant takes a well-deserved break, so the team isn’t on-site in the evening. We hope you still had a relaxing time in our spacious rooms and enjoyed breakfast with us!
Thank you for your feedback! Our concept ensures a peaceful stay with staff available during breakfast and in the afternoon/evening from Tuesday to Sunday. On Mondays, our restaurant takes a well-deserved break, so the team isn’t on-site in… Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewReviewed: 20 November 2024 · Stayed in November 2024
Verified reviewReviewed: 16 October 2024 · Stayed in October 2024
Verified reviewBreakfast staff were really good and the room was clean
Unfortunately the WiFi didn’t work well at all. I couldn’t get it in the room or breakfast area. Tea and coffee is located in the corridor on level one so not the easiest when you are on level 2. Parking is only on the street with a few spots.
Dear Mr. Whittle, Thank you for your feedback. We are delighted to hear that you enjoyed the breakfast, our staff, and the cleanliness of your room. We apologize for the inconvenience with the Wi-Fi. I would like to inform you that we have arranged for a professional company to resolve the Wi-Fi issues, and it should be fully fixed by the end of this week. Regarding parking, in addition to the street parking near the hotel, we also offer parking spaces in a garage that is only a 2-minute walk from the hotel. We hope this will make your future stays more comfortable. We appreciate your feedback and hope to welcome you back soon. Best regards, Maurice Reisch Hotel Grüner Baum Merzhausen
Dear Mr. Whittle, Thank you for your feedback. We are delighted to hear that you enjoyed the breakfast, our staff, and the cleanliness of your room. We apologize for the inconvenience with the Wi-Fi. I would like to inform you that we hav… Show more
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewHotel was closed down/ not open/ had to stay somewhere else. No refund as of yet
Good day Mr. Donald, Our hotel is open, and so is the restaurant. Were you perhaps at the wrong address? The *Grüner Baum* on Lorettostraße in Freiburg? We kindly ask you to retract your review, as it does not reflect the facts. Best regards, Flora Homeyer
Good day Mr. Donald, Our hotel is open, and so is the restaurant. Were you perhaps at the wrong address? The *Grüner Baum* on Lorettostraße in Freiburg? We kindly ask you to retract your review, as it does not reflect the facts. Best re… Show more
Reviewed: 14 September 2024 · Stayed in September 2024
Verified reviewReviewed: 9 September 2024 · Stayed in September 2024
Verified reviewReviewed: 19 August 2024 · Stayed in August 2024
Verified reviewWe were in transit and we enjoyed stay in this place. It offered convenient location, nice area with free parking. We got good breakfast - all what was needed to rest before continuing holiday trip.
Lack of air-conditioning
Reviewed: 11 July 2024 · Stayed in July 2024
Verified reviewThe hotel is dog-friendly (12 euro), the room is simple but complete, clean and has a separate bathroom with a good shower. It suited well for one night. The breakfast was plain but good, understandable because it is a small hotel. The staff was very helpful and advised a great restaurant at walking distance.
The bed is very soft.
Reviewed: 6 July 2024 · Stayed in July 2024
Verified review