Location was very central.

Stayed in June 2025

We were given the best room, right at the top. View of the castle and very tidy and comfortable room with huge bathroom. Right in the middle of the old town near the castle. Absolutely perfect.

Stayed in August 2025

Parking was tough but we made it work

Close to everything

Stayed in August 2025

Nothing. I wanted to move in.

My expectations were high based on previous reviews—and I was still thoroughly charmed by our stay at this lovely family-run hotel. There were three of us, but the room was more than spacious enough for us and all our luggage. I especially appreciated the entry room before the main sleeping area, where we could store jackets and shoes. It also housed the bathroom door, which meant nighttime bathroom trips didn’t disturb the rest of us—unlike other triple rooms we stayed in. The beds and bedding were extremely comfortable. I had been concerned about potential street noise, but was amazed at how completely the sound disappeared once the windows were closed. The AC kept the muggy nights perfectly comfortable. The room included a small refrigerator (tucked inside the desk cabinet) and thoughtful touches like complimentary wine, water, gummy bears, and earplugs. I’m a light sleeper and didn’t even need the earplugs! We had dinner and breakfast at the hotel restaurant—both meals were delicious and absolutely worth it. The hotel is right in the heart of the old town, with the Old Bridge visible from our window. The staff were a true delight—helpful, kind, and a pleasure to interact with throughout our stay.

Stayed in July 2025

Bathroom could be updated - all a bit plastic. I’ll never understand the point of this ineffective mini-fridges with no ice-making facility! Especially given the price! There were no cups in the room even though there was a kettle, which seemed a bit slack but reception gave us some immediately so not a problem.

The terrace with our room was fantastic! The location is really good - right in the centre of the old city (Altstadt). The room was really spacious. We also had a view of the castle from the bedroom window, which was a nice extra. The staff were all very friendly and helpful - especially the guy doing the breakfasts!

Stayed in July 2025

I would have liked an on-site car park.

The room was spacious, with a/c. The location is right in the centre of the city, which is a mainly pedestrian area. The food was excellent traditional fare, and the staff were all very helpful.

Stayed in July 2025

Location and staff

Stayed in June 2025

It was a little hard to find by car, once we located it we were given a map to a parking garage.

It was right in the middle of everything- convenient and fun. The atmosphere was really fun. Very authentic German.

Stayed in June 2025

How short my stay had to be.

Loved everything about this hotel. Location, staff very friendly and helpful, great restaurant on site.

Stayed in May 2025

Nothing

Small bathroom but great water pressure Great air conditioning Staff was superb

Stayed in June 2025

Can't think of anything.

Excellently situated in a picturesque street in Heidelberg's old town. The hotel exudes old-world charm and its popular restaurant is both atmospheric and 'gemutlich'. The staff are friendly and we would have no hesitation in booking again if we return to Heidelberg.

Stayed in May 2025

Nothing! Wonderful

Location in aldstadt is perfect. The staff and the manager are so kind and helpful. Also the food for breakfast and dinner were delicious.

Stayed in May 2025

None

We stayed two nights in this very clean, great location hotel, the reception staff speak perfect English and were very helpful and kind. Our room #7 is a good size with a long counter and enough closet space for clothes. The bathroom is a little tight but clean with excellent shower. Breakfast is bountiful, excellent coffee and table already set up for us in the morning, which is a nice touch for the hotel guests. This is a perfect location for walking and hiking in the surrounding areas of the old town and hills, and we would love to stay here again.

Stayed in May 2025

Honestly, I can't really think of anything. If I had to nitpick, I would tell people that you may have to do a bag drag through the marktplatz from where you park if you arrive during a busy time like we did, but some of that should be expected if tying to stay downtown in a busy touristy German City.

The location is unbeatable. Extremely helpful and friendly staff and great food at the restaurant . Will definitely consider staying here again

Stayed in April 2025

I liked everything about the place. The internet was a bit sad from time to time. That’s the only setback.

Stayed in March 2025

The room and balcony felt very authentically German and historic. I loved the vaulted ceiling in the room and the restaurant.

Stayed in March 2025

Everything! Hotel staff is excellent so friendly and helpful! Rooms are wonderful super clean and very comfortable! Food is sooo delicious!

Stayed in March 2025

Very well located with places of interest within walking distance. Comfortable bed, good size room ( the photos understated the room) with an alcove and a working space. Nice touches like a bowl of fruit in the lobby & quirky detail in the restaurant. We were a little concerned when we saw ear plugs on our night stands but we never found it that noisy.

Stayed in March 2025

Nothing

Excellent location in old Heidelberg right across the bridge entrance. Very comfortable room and beds. Friendly staff. Couldn’t try the restaurant or the breakfast unfortunately due to short time.

Stayed in January 2025

Not a thing.

The hotel is located in a fantastic area. Its close to restaurants, shops, coffee shops and the castle. Dinner was delicious one night in the hotel. The rooms were cute with a traditional german appeal. The staff was also wonderful!

Stayed in December 2024

Nothing. It is a very good place to stay in the off-season but given it’s located on a street with lots of bars and restaurants the rooms facing the street would be noisy due to outdoor eating and drinking over the summer, so if you’re sensitive to noise suggest asking for a room at the back.

Very central to old town, staff very helpful and professional. Room very comfortable and spacious. Very nice welcoming touch of a half bottle of red wine. The restaurant was very popular although we only had breakfast.

Stayed in January 2025

Nothing.

Excellent location, friendly and helpful staff, good food.

Stayed in January 2025

Kettle but no mug, tea or coffee.

We stayed in the Junior apartment, beautiful, spacious, clean, elegant and the views were awesome. Apartment was quiet with its own balcony. The staff were some of the best we have seen.

Stayed in January 2025

It was perfect just the way it is

Loved everything here. All staff especially the manager were the best. Room and location could not have been better. And a wonderful restaurant of high quality local food in a relaxed atmosphere.

Stayed in December 2024