Reviews of Hotel-Restaurant Hackteufel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Location was very central.

We were given the best room, right at the top. View of the castle and very tidy and comfortable room with huge bathroom. Right in the middle of the old town near the castle. Absolutely perfect.

Close to everything

Parking was tough but we made it work

My expectations were high based on previous reviews—and I was still thoroughly charmed by our stay at this lovely family-run hotel. There were three of us, but the room was more than spacious enough for us and all our luggage. I especially appreciated the entry room before the main sleeping area, where we could store jackets and shoes. It also housed the bathroom door, which meant nighttime bathroom trips didn’t disturb the rest of us—unlike other triple rooms we stayed in. The beds and bedding were extremely comfortable. I had been concerned about potential street noise, but was amazed at how completely the sound disappeared once the windows were closed. The AC kept the muggy nights perfectly comfortable. The room included a small refrigerator (tucked inside the desk cabinet) and thoughtful touches like complimentary wine, water, gummy bears, and earplugs. I’m a light sleeper and didn’t even need the earplugs! We had dinner and breakfast at the hotel restaurant—both meals were delicious and absolutely worth it. The hotel is right in the heart of the old town, with the Old Bridge visible from our window. The staff were a true delight—helpful, kind, and a pleasure to interact with throughout our stay.

Nothing. I wanted to move in.

The terrace with our room was fantastic! The location is really good - right in the centre of the old city (Altstadt). The room was really spacious. We also had a view of the castle from the bedroom window, which was a nice extra. The staff were all very friendly and helpful - especially the guy doing the breakfasts!

Bathroom could be updated - all a bit plastic. I’ll never understand the point of this ineffective mini-fridges with no ice-making facility! Especially given the price! There were no cups in the room even though there was a kettle, which seemed a bit slack but reception gave us some immediately so not a problem.

lovely clean big room

some staff in restaurant rude, others not. also it isn't really a hotel - it is a restaurant with rooms.

The room was spacious, with a/c. The location is right in the centre of the city, which is a mainly pedestrian area. The food was excellent traditional fare, and the staff were all very helpful.

I would have liked an on-site car park.

Location and staff

It was right in the middle of everything- convenient and fun. The atmosphere was really fun. Very authentic German.

It was a little hard to find by car, once we located it we were given a map to a parking garage.

Loved everything about this hotel. Location, staff very friendly and helpful, great restaurant on site.

How short my stay had to be.

Small bathroom but great water pressure Great air conditioning Staff was superb

Nothing

Excellently situated in a picturesque street in Heidelberg's old town. The hotel exudes old-world charm and its popular restaurant is both atmospheric and 'gemutlich'. The staff are friendly and we would have no hesitation in booking again if we return to Heidelberg.

Can't think of anything.

Location in aldstadt is perfect. The staff and the manager are so kind and helpful. Also the food for breakfast and dinner were delicious.

Nothing! Wonderful

We stayed two nights in this very clean, great location hotel, the reception staff speak perfect English and were very helpful and kind. Our room #7 is a good size with a long counter and enough closet space for clothes. The bathroom is a little tight but clean with excellent shower. Breakfast is bountiful, excellent coffee and table already set up for us in the morning, which is a nice touch for the hotel guests. This is a perfect location for walking and hiking in the surrounding areas of the old town and hills, and we would love to stay here again.

None

The location is unbeatable. Extremely helpful and friendly staff and great food at the restaurant . Will definitely consider staying here again

Honestly, I can't really think of anything. If I had to nitpick, I would tell people that you may have to do a bag drag through the marktplatz from where you park if you arrive during a busy time like we did, but some of that should be expected if tying to stay downtown in a busy touristy German City.

I liked everything about the place. The internet was a bit sad from time to time. That’s the only setback.

The room and balcony felt very authentically German and historic. I loved the vaulted ceiling in the room and the restaurant.