Hodnocení – Hana Aparthotel

It would have been great if you had reviewed the contract terms and the information about our hotel more carefully before making the booking. We always strive to provide the best experience for our guests. As agreed upon when making the reservation on Booking.com, a security deposit of 100 euros was paid, and it was refunded immediately after your checkout. Unfortunately, since you wanted a larger room and booked a room that can accommodate three guests instead of a single room, the price was inevitably higher. Also, in Germany, it is very common to use your own coins in the laundry room to operate the washing machine and dryer. I understand that such free services are typically offered in 4-star or 5-star hotels. We sincerely apologize for not meeting your expectations. However, during your stay with us, you never expressed any complaints, and you always greeted us and had pleasant conversations, which is why we are truly sorry that we were unaware of any issues you may have had. Nevertheless, we sincerely appreciate you choosing to stay at our hotel and taking the time to leave us your valuable feedback.

It would have been great if you had reviewed the contract terms and the information about our hotel more carefully before making the booking. We always strive to provide the best experience for our guests. As agreed upon when making the res… Zobrazit více