Reviews of HYPERION Hotel Hamburg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Amsinckstrasse 39, Hammerbrook, 20097 Hamburg, Germany
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Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat value for the money. Friendly staff. Good sauna and free Minibar.
Dear Stephan, Thank you so much for your positive review of our hotel! We're glad that you enjoyed your stay with us and found our location to be excellent. We pride ourselves on accommodation for great value for money, so we're happy to read that you felt this was the case during your stay with us. We hope you'll choose to stay with us again the next time you're in Leipzig! Best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Stephan, Thank you so much for your positive review of our hotel! We're glad that you enjoyed your stay with us and found our location to be excellent. We pride ourselves on accommodation for great value for money, so we're happy to … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNice room with enough space
It did not feel like a 5 star hotel. There was no service when we arrived or departed. The staff did not tell us anything about the hotel on arrival, they just gave us the room key. And at departure they just took the key, that did not even ask if everything was alright with our stay. I expected more from a 5 star hotel.
Dear Jonas, Thank you for rating us. We're sorry that you didn't enjoy your stay with us. We'll do our best to improve our services in the future. Best regards, Your H-Hotels Team, Christina Dinklage - Online Reputation Manager
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel is located close to the central railway station. The room is super clean, comfortable and quiet despite the main road in front.
Dear Armenio, We are delighted about your brilliant rating as it confirms that your abidance at our hotel was pleasant and our conveniences highly appreciated. Please come back soon and let us enable your next stay just as memorable. Warm regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Armenio, We are delighted about your brilliant rating as it confirms that your abidance at our hotel was pleasant and our conveniences highly appreciated. Please come back soon and let us enable your next stay just as memorable. War… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel is clean and calm, breakfast is good, location is good.
The hotel had deducted the money twice from my credit card. I tried to talk to them upon checking out. The hotel had already made a reserved amount on my card. Then when checking out they say my card could not be charged so they need to borrow the card again. So it ends up with me having two reserved amounts for the hotel room on my card. They say one of the amounts will fall back. But later when I check both amounts have been taken. Mistakes can happen but my impression when I pointed this out later is that the hotel did not really believe the money had been taken twice. Instead they kept saying one of the amounts would fall back in a couple of days. When I call some of the staff even sound a little defensive and frustrated saying all they can is that everything has been done on their end. One guy answering the phone when I called did not even say goodbye either. I think with good routines situations like these can be avoided. For example when this happens all such errands could be forwarded directly to the proper department at the hotel for a thourogh check. Instead I needed to call and ask several times and after a while finally I get an email saying "thank you for your mail. We are very sorry for that misunderstanding. We just double checked the transactions and saw that your card was unexpectedly charged twice. We already refunded you the amount of xxx.xx € to the attached credit card, that should be showing in your bank account in the next few working days. Have a good day!" I think the main problem are the routines here..and possibly more commitment from the staff, for example one person could take an overall responsibility. It was unfortunate with a stay that I had nothing to complain about otherwise.
Dear Marcus, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we are very sorry for the issues you experienced with our service. We will take your comments into consideration as we continually work to improve our guests’ experience. At the moment we can only apologize, but we hope that we can welcome you once again to show you our improvements. We are looking forward to welcoming you again in order to convince you of our services. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Marcus, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we are very sorry for the issues you experienced with our service. We will take your comments into conside… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewClean room, modern with everything you could need. A robe and slippers would have been nice as I always travel quite light so I don’t pack those. The minibar had a nice selection of soft drinks and a lovely beer. Bathroom really spacious.
A slightly bigger toilet cubicle would have been nice.
Dear Ebony, We couldn’t be happier about your awesome rating and we are very thankful for sharing it with us as well as our future guests. How lovely to know that you gained such positive impressions while staying at our comfortable and modern designed hotel. Please visit us again someday and re-experience our great hospitality. Best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Ebony, We couldn’t be happier about your awesome rating and we are very thankful for sharing it with us as well as our future guests. How lovely to know that you gained such positive impressions while staying at our comfortable and m… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewCosy hotel, well placed
Dear Ana, Thanks a million for giving your recent stay such an awesome rating. We are delighted that you enjoyed a wonderful time with us. Please come back soon for another memorable abidance at our modern city hotel. Best wishes, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Ana, Thanks a million for giving your recent stay such an awesome rating. We are delighted that you enjoyed a wonderful time with us. Please come back soon for another memorable abidance at our modern city hotel. Best wishes, Your … Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewPillows are a disaster and mattresses have bumps Smell in toilet .shower water pressure so low
Dear guest, Thank you for your recent stay and efforts to share your experiences. Regarding your rating we are glad that you overall enjoyed your time with us although we regret that not everything fully satisfied your expectations, we apologize for the meinconvenience mentionedhat clouded your impressions. We would be pleased for another chance to be your host and improve your impressions. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear guest, Thank you for your recent stay and efforts to share your experiences. Regarding your rating we are glad that you overall enjoyed your time with us although we regret that not everything fully satisfied your expectations, we ap… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewVery comfortable and easy to feel at home
No water cooker, the coffee machine does not give (clean) hot water for making tea.
Dear Saudia, Thank you for being a guest at our hotel and for sharing your views with others. It was delightful to read that you thoroughly enjoyed your stay at the HYPERION Hotel Hamburg. We especially want to thank you for acknowledging our devoted, attentive staff. Our goal is to make your stay as successful as possible and make you feel right at home! Thank you once more for your comments, and we hope to have the pleasure of welcoming you again soon. Best wishes, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Saudia, Thank you for being a guest at our hotel and for sharing your views with others. It was delightful to read that you thoroughly enjoyed your stay at the HYPERION Hotel Hamburg. We especially want to thank you for acknowledging… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewThe staffs are very friendly and help especially in the kitchenn
non
Dear Alhassan, It is fantastic to hear that our spirit of service shined through during your recent visit with us at HYPERION Hotel Hamburg. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon! Sincerely, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Alhassan, It is fantastic to hear that our spirit of service shined through during your recent visit with us at HYPERION Hotel Hamburg. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you b… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewThe staff was helpful and friendly. The room was spacious and comfortable with everything one needs. A plus is the minibar which we greatly appreciated since we had a long ride in the train. It's also about 15min walking from the Hamburg Hbf.
Everything was good!
Dear Paola, Thank you for taking the time to share your impressions with us. Your feedback is very much appreciated, and it would be fantastic to welcome you back soon! Best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Paola, Thank you for taking the time to share your impressions with us. Your feedback is very much appreciated, and it would be fantastic to welcome you back soon! Best regards, Your H-Hotels Team, Christina Dinklage – Online Rep… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewEasy to find and very close to everything. Welcome by nice employees and room was extremely comfortable and the two beds I had requested were also available too. Car parking is also very good and reasonable too.
Breakfast is a bit pricey at €29 per person - that is a bit much…. This is the only thing I can say bad about - otherwise an excellent hotel
Dear Patrick, Thank you very much for taking the time to review your stay. We are really happy that you enjoyed your time with us and that our hotel met your expectations. We are looking forward to welcoming you soon again! With best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Patrick, Thank you very much for taking the time to review your stay. We are really happy that you enjoyed your time with us and that our hotel met your expectations. We are looking forward to welcoming you soon again! With best re… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGreat breakfast
Shower not hot, highspeed internet is really slow (<10mbit). We booked seperate beds on booking but didnt get them, you would have to request them again on check in.
Dear Rene, We would like to thank you for choosing our hotel for your recent stay in Hamburg and for leaving us kind feedback. How lovely to know that you enjoyed your time with us and appreciated most of our conveniences and we apologize for the inconvenience mentioned. Hopefully we can welcome you back again someday for an even more delightful abidance in great ambience. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Dear Rene, We would like to thank you for choosing our hotel for your recent stay in Hamburg and for leaving us kind feedback. How lovely to know that you enjoyed your time with us and appreciated most of our conveniences and we apologize… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified review