Reviews of B&B HOTEL Freiburg-West This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Okay location

Not clean, very old

Nothing!

It was really dirty, full of spiders and different kinds of insects. There were no AC, although they written about it in their property facilities. Their AC was broken and it was spreading hot weather. We were forced to open the window for breathing, just in some seconds, the room was full of other kinds of insects. We booked there for two nights, we couldn’t cancel it for second night. They told us that we will refund you the money for the second night, but there is no money back after 10 days. They told us in 2 or 3 days we will refund you the money. The location of the hotel was too far from the city center. We thought as it is a B&B hotel, so there are some regulations and standards similar to other branches, but we were completely wrong. We called both booking and B&B customer service, but we couldn’t receive any solutions.

Location

AC does not work at all. I should have read the comments before booking.

Air conditioned not working, they changed me the room but was not working again. Rooms dirty.

The location is a bit far from the City Center. However everything is excellent.

The travel time to the Münster and Schlossberg was reasonable.

Poor communication. I submitted rooming lists and was told we’d be allowed early check-in to one room to store bags, but the staff on site had no knowledge of either. I had to show them the communication in the Booking app. What we received were mostly rooms with full-size double beds, i.e., single mattresses meant for two people, despite having booked standard double rooms assuming they would have two separate beds. Only one of the rooms had two beds we could push apart. The rest forced student pairs to share one full mattress, which was not what I had arranged. This setup may be fine for couples but was inappropriate and uncomfortable for a student group. One student reported damp sheets on arrival. I also found a toilet in one of the rooms that was visibly unclean with visible, hardened fecal matter on the seat and in the bowl. I had to locate a cart with cleaner in it and clean it myself because there was no longer anyone working in reception. Several rooms had glass showers with full visibility from the bed, awkward for teenage students. The AC did nothing to cool the rooms, and with no shutters or screens on the windows, bugs were a problem if we tried to ventilate. Would not return—frustrating stay.

Very clean and simple. Good breakfast. Nice staff.

The only problem was that the A/C was very weak, so the night was hot.

clean room and good wifi, room cleaner are very friendly and helpful.

the air-conditioning was not work at ALL. the staffs duty on17th June evening was not standard at all, they work there, but they did not anything about the hotel, for example, the question was air-conditioning does not work? their answer that they need check out.... they should know better than anyone the hotel condition, where work, where does not work..... and around the hotel too much cannabis smell.... anywhere, anytime..... was there since Etap/ibis/B&B.... 30 years..... now air conditioning does not work, outside 30 degree.... till midnight.....

Only connectivity with the transportation

Staff was unfriendly and rooms are not clean. Especially toilets.

It met our requirements, an overnight stay on our way to Italy. The room was ok.

The communication with the hotel staff was substandard.

The basin was in the room