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  5. Reviews of Hotel Imperial Düsseldorf - Sure Collection by Best Western

Reviews of Hotel Imperial Düsseldorf - Sure Collection by Best Western This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Venloer Str. 9, Pempelfort, 40477 Düsseldorf, Germany

#126 of 195 hotels in Düsseldorf

Guests' Choice

Review score

Based on 178 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.1

  • Location

    8.9

  • Facilities

    7.9

  • Staff

    9.0

  • Value for money

    8.3

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 13 July 2025

    9.0
    Great hotel in great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    There was not any shower gel in the bathroom.

    The bed was super comfortable, the bathroom was huge. The hotel was real close to a train and tram stops.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    8.0
    Nice for a 1 or 2 nights
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    It's a little bit old-fashioned and could use some updates in the rooms and bathroom. They have the style of an 80s hotel.

    Very close to 2 U-Bahn stops and very nice stuff. The room (Toronto) was very big.

    Stayed in July 2025

  • Reviewed: 30 June 2025

    9.0
    overall ok
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    I am picky on pillows. Do not like the ones commonly used in Germany. Also they charge me full rate parking even for a motorcycle. Other hotels I used in Germany left me park it for free. As it uses little space.

    overall was a good room

    Stayed in June 2025

  • Reviewed: 21 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Lovely hotel at reasonable price in the city center, not far from the Gartenhof. Personal is very attentive and helpful.

    Stayed in April 2025

  • Reviewed: 14 March 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    In the parking place mis the boards how to walk to go out

    The location was super, near all kind of shops, Parking place under the hotel, no stress at all you can relax

    Stayed in March 2025

  • Reviewed: 10 February 2025

    7.0
    A city hotel that can be preferred in Düsseldorf.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 3 nights

    The day when we were checking out elevator was not working and we had to carry all of our luggaes from stairs. They can leave a bottle of water in the rooms.

    Stuff was so kind, location and the cleaning was very good.

    Stayed in February 2025

  • Reviewed: 7 February 2025

    8.0
    Mainly excellent
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    One small lift. No bar, no restaurant

    The reception is very welcoming and efficient. The breakfast is good value.

    Stayed in February 2025

  • Reviewed: 10 January 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 7 nights

    good

    Stayed in January 2025

  • Reviewed: 24 December 2024

    9.0
    It's in good location
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The facility location and the room was clean and comfortable

    Stayed in December 2024

  • Reviewed: 15 December 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Ideal for a stopover on the way to Düsseldorf airport.

    Stayed in November 2024

  • Reviewed: 6 December 2024

    9.0
    Great stay!
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very clean and spacious room. Location well connected to main attractions.

    Stayed in December 2024

  • Reviewed: 2 December 2024

    7.0
    We enjoyed our stay for one niht and were happy to walk to the city centre from the hotel.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    It's an old hotel. You can see this with the elevator and the bathroom in the rooms. The bathrooms definately need an upgrade. The breakfast was okay, not a lot of choices unfortunately. If this hotel wasn't in the city centre, the price per night and breakfast would be too high.

    We went to the Christmas Market and the location of the hotel was very ideal. We were able to park and charge our electric car at the hotel. The room with the bathroom was comfortably big. The staff was very nice and helpful.

    Stayed in December 2024

  • Reviewed: 21 November 2024

    7.0
    Good value for money
    • Business trip
    • Group
    • Standard Single Room
    • Stayed 1 night

    Good value for money

    Stayed in November 2024

  • Reviewed: 18 November 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night
    • Submitted via mobile

    Very kind staff, clean rooms, great and delicious breakfast

    Stayed in November 2024

  • Reviewed: 23 September 2024

    7.0
    Good
    • Business trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights

    Instead of a huge room key, a card systems might be better

    Furniture is a little bit old. The bathroom is narrow and long, small.

    Stayed in September 2024

  • Reviewed: 1 July 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    No air conditioning

    Stayed in July 2024

  • Reviewed: 27 June 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The Hotel is old but clean, toilet flush in a near rooms is very noisy. Room was very small i feel like im in dorm, and bed was also very small, but sheets are clean.

    Location is great, stuff is nice and very friendly, fast communication

    Stayed in June 2024

  • Reviewed: 12 June 2024

    7.0
    good
    • Leisure trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    Room is just noisy because of vehicle run in the street.

    Location is good. Price is relatively good than other hotel.

    Stayed in June 2024

  • Reviewed: 28 May 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 4 nights

    Best Location

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nice and cozy hotel, recommend

    Stayed in May 2024

  • Reviewed: 4 May 2024

    7.0
    Decent location with nice staff.
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    No AC... my room was south facing on a hot May day so it was a bit warm for me. I opened the widows when I went out that day but closed them to reduce traffic noise. It got a bit warm for me in the night. My colleagues were on the north side and said they did not have any issues with temp.

    Easy to get to with a large parking garage. All staff I talked with were great! We did not book their breakfast since we had a later flight and decided t walk around the area in the morning and find something. But the breakfast room looked nice.

    Stayed in May 2024

  • Reviewed: 3 March 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Standard Single Room
    • Stayed 1 night

    The breakfast is superb, nice restaurant. you can take a bus to the airport in 30 minutes, so this is good.

    Stayed in March 2024

  • Reviewed: 29 February 2024

    8.0
    Very good!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything ok!

    Good!

    Stayed in December 2023

  • Reviewed: 29 December 2023

    8.0
    Good option, 15 mins away from center by walk!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Quite an old property. There’s only 1 elevator that can hold max 2 people, and so it’s busy during the check in and out times. Shower water kinda spilled into the tiles after each shower. But other than that, good stay for Düsseldorf!

    Location is very convenient when travelling to see Düsseldorf. Just around 15-20 mins walk to center, and there are great restaurants even in the neighbourhood. Affordable, and the parking was quite good underground. Clean and good staff. Heating made the room so cozy.

    Stayed in December 2023

Showing 1 – 25

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