Reviews of IntercityHotel Freiburg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Bismarckallee 3, 79098 Freiburg im Breisgau, Germany
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewVery clean and well laid out
No air-conditioning was a bit warm
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLovely room with modern ensuite. Good views from the 7th floor. Kettle provided and good air conditioning. Close to main train station and supermarkets, and not far from the old city.tourist sights.
Not much English language TV.
Dear Kenneth, Thank you very much for your wonderful feedback. We are delighted that you enjoyed your room, the view, the amenities, and our convenient location close to both the train station and the old town. We appreciate your note regarding the limited English TV channels and will take it into consideration for future improvements. We look forward to welcoming you back on your next visit to Freiburg. Kind regards, Petra Bantle General Manager
Dear Kenneth, Thank you very much for your wonderful feedback. We are delighted that you enjoyed your room, the view, the amenities, and our convenient location close to both the train station and the old town. We appreciate your note rega… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewAir conditioning and a mini fridge (we didn’t have these in any other hotel in Germany). Great location and free luggage storage
The breakfast price was high. We just went to a coffee shop across the street and a grocery store very close by
Dear Rachelle Thank you for sharing your feedback! We’re glad you enjoyed our central location, the convenience of air conditioning and a mini fridge, as well as the complimentary luggage storage. We understand your point about breakfast pricing and appreciate your suggestion—it’s always helpful to know what our guests value. We hope to welcome you back on your next visit to town. Kind regards Petra Bantle General Manager
Dear Rachelle Thank you for sharing your feedback! We’re glad you enjoyed our central location, the convenience of air conditioning and a mini fridge, as well as the complimentary luggage storage. We understand your point about breakfast p… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation
Nothing
Dear Gareth Thank you for your kind feedback! We’re glad you enjoyed our convenient location near the tram and train. It’s great to hear that everything met your expectations, and we hope to welcome you back soon. Kind regards Petra Bantle General Manager
Dear Gareth Thank you for your kind feedback! We’re glad you enjoyed our convenient location near the tram and train. It’s great to hear that everything met your expectations, and we hope to welcome you back soon. Kind regards Petra Bantl… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location.
Was a bit old.
Dear John Thank you for sharing your feedback. We’re glad you appreciated our convenient location. We also take note of your comment regarding the age of the hotel and continuously work on maintaining and improving our facilities. We hope to welcome you back on a future visit. Best regards, Petra Bantle General Manager
Dear John Thank you for sharing your feedback. We’re glad you appreciated our convenient location. We also take note of your comment regarding the age of the hotel and continuously work on maintaining and improving our facilities. We hope… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewLocation just near the bus and train station
Parking is 100 metres far from hotel and drop off point is small, so it was challenging when it was raining. Breakfast 21 euro per person is too expensive
Dear Uurtsaikh Thank you for taking the time to share your feedback. We're glad to hear you appreciated our convenient location near the bus and train stations. We understand your concerns regarding parking and the drop-off area—especially in bad weather—and we're sorry for the inconvenience this caused. We're continuously reviewing ways to improve the guest experience, and your input is valuable to us. Regarding breakfast pricing, we strive to offer a high-quality selection using fresh, local ingredients, but we appreciate your perspective and will take it into account. We hope to have the opportunity to welcome you again in the future under better circumstances. Warm regards, Petra Bantle General Manager
Dear Uurtsaikh Thank you for taking the time to share your feedback. We're glad to hear you appreciated our convenient location near the bus and train stations. We understand your concerns regarding parking and the drop-off area—especiall… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewAmazing and helpful staff.The place is clean and breakfast is awesome. They have warm breakfast for us Brits. I enjoyed my stay. There is a gentlemen at the breakfast who is so kind. I didn't manage to get his name. But Thank you for your kindness.
Dear Zoleka Thank you for your lovely review! We're thrilled to hear you enjoyed your stay and that our staff made a positive impression—especially during breakfast. We'll be sure to share your kind words with the team, and we’ll do our best to identify the gentleman you mentioned to pass along your thanks. It’s great to know you appreciated the warm breakfast as well! We hope to welcome you back soon. Kind regards Petra Bantle General Manager
Dear Zoleka Thank you for your lovely review! We're thrilled to hear you enjoyed your stay and that our staff made a positive impression—especially during breakfast. We'll be sure to share your kind words with the team, and we’ll do our be… Show more
Reviewed: 16 July 2025 · Stayed in May 2025
Verified reviewVery convenient and good quality hotel almost part of the train station. Walking distance from exquisite city historic center, university, restaurants and bars. As most good hotels in Germany, it was really great to have a mini-bar refrigerator, an equipment still only offered by 'luxury hotels' in France.
Dear Matthieu Thank you so much for your wonderful review! We're delighted to hear that you appreciated our convenient location and the quality of our hotel. It's great to know you enjoyed being close to the historic center, university, and local dining spots. We're especially glad you found the in-room mini-bar refrigerator to be a valuable feature—comfort and convenience are very important to us. We hope to welcome you again on your next visit. Kind regards Petra Bantle General Manager
Dear Matthieu Thank you so much for your wonderful review! We're delighted to hear that you appreciated our convenient location and the quality of our hotel. It's great to know you enjoyed being close to the historic center, university, an… Show more
Reviewed: 15 July 2025 · Stayed in May 2025
Verified reviewI arrived late at night am still received a friendly helpful welcome
Dear Alison, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated both our hotel and its location. It’s especially great to know that you felt warmly welcomed, even during your late arrival — our team always strives to make every guest feel at home, no matter the hour. We hope to have the pleasure of welcoming you back soon! Best regards, Petra Bantle General Manager
Dear Alison, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay and appreciated both our hotel and its location. It’s especially great to know that you felt warmly welcomed, even during your late arr… Show more
Reviewed: 14 July 2025 · Stayed in May 2025
Verified reviewThe hotel was clean and functional for its purpose (close to the railway station)
It is overpriced for the quite simple and generic, lacking of character rooms. The staircase leading to the rooms was a bit strange.
Dear Emma, Thank you for sharing your feedback with us. We're glad to hear that you found the hotel clean and convenient for your travel needs, especially its proximity to the railway station. We're sorry to learn that the room design and pricing did not fully meet your expectations. We appreciate your honest comments regarding the decor and staircase, and we'll take them into consideration as we strive to improve our guest experience. We hope to welcome you again and provide a stay that better reflects your preferences. Best regards, Petra Bantle General Manager
Dear Emma, Thank you for sharing your feedback with us. We're glad to hear that you found the hotel clean and convenient for your travel needs, especially its proximity to the railway station. We're sorry to learn that the room design and… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewThe Hotel is right next to the station - a bonus when it is raining heavily, as was the case for us. The room was well sound-proofed - we did not hear any train or traffic noise. The room was very well equipped and comfortable - there was room for everything in the main room and also the bathroom. The mattress and duvet were very comfortable.
Nothing - everything was just fine!
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in April 2025
Verified review