Reviews of Hotel Johann This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

Dear Guest, Thank you very much for your feedback. We’re glad to hear that you enjoyed the room, the view, and especially the breakfast. We’re truly sorry to hear that your check-in experience was not smooth and did not meet your expectations. This is certainly not the standard we aim to provide. Please accept our sincere apologies for the inconvenience and for the lack of warmth during your arrival. For your reference, we always send an email before arrival with all the necessary information for the check-in process. Our staffed check-in is available until 9:00 PM on weekdays and until 4:00 PM on weekends. After those times, we offer a self check-in system with detailed instructions to help our guests enter the property and access their rooms easily. Still, it’s very important to us that you feel welcomed and well taken care of at all times. We’re sorry that this was not the case at reception the next morning. We will follow up with our team to ensure that all guests are greeted with friendliness and professionalism moving forward. We hope to have the opportunity to welcome you again under better circumstances.

Dear Guest, Thank you very much for your feedback. We’re glad to hear that you enjoyed the room, the view, and especially the breakfast. We’re truly sorry to hear that your check-in experience was not smooth and did not meet your expectati… Show more

Dear Dean, Thank you for your kind words about our location and the cleanliness and comfort of your room, we truly appreciate it. We’re very sorry to hear about the difficulties you experienced upon arrival. Unfortunately, there was a technical outage on that day which affected our phone line. Our emergency number is usually available 24/7, and it’s unacceptable that you weren’t able to reach us when you needed assistance. Every guest normally receives a detailed check-in email before arrival, but this can sometimes fail if an incorrect email address is provided during the booking process. We sincerely apologize that this was not corrected in time and that you were left without the necessary information. We’re truly grateful that another guest was able to help you but of course, we would have much preferred to welcome you ourselves under better circumstances. Please accept our apologies for the inconvenience caused. We hope to have the opportunity to provide you with a much smoother and more enjoyable experience in the future.

Dear Dean, Thank you for your kind words about our location and the cleanliness and comfort of your room, we truly appreciate it. We’re very sorry to hear about the difficulties you experienced upon arrival. Unfortunately, there was a tech… Show more

Dear Sonja, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your room, the peaceful atmosphere, the beautiful view, and the breakfast. We appreciate your suggestions as well. Please note that our Comfort Double Rooms are equipped with a small fridge. For guests staying in other room categories, we’re always happy to help you’re welcome to store items that need to be kept cool at the reception or in our lobby fridge upon request. As for the glass sliding door to the bathroom, we understand that design choices can be a matter of personal preference, and we’ll certainly keep your feedback in mind for future updates. Thanks again for staying with us, we hope to welcome you again soon!

Dear Sonja, Thank you so much for your kind feedback! We're delighted to hear that you enjoyed your room, the peaceful atmosphere, the beautiful view, and the breakfast. We appreciate your suggestions as well. Please note that our Comf… Show more

Hello Darina, Thank you very much for your feedback, we truly appreciate you taking the time to share your experience! We're glad to hear that you liked the style of the room and found the hotel spacious and pleasant overall. At the same time, we're sorry to learn about the issues you encountered. Regarding the bathroom door, we understand your concern and will definitely take it into consideration for future improvements. As for the key cards, thank you for pointing this out. Normally in such rare cases where a card doesnt work, there is always access to emergency key cards, and we provide a phone number that can be called at any time We're sorry this information wasn't communicated clearly at check-in, and we will make sure to improve this going forward. Thank you again for your helpful tip and your review. We hope to welcome you back soon!

Hello Darina, Thank you very much for your feedback, we truly appreciate you taking the time to share your experience! We're glad to hear that you liked the style of the room and found the hotel spacious and pleasant overall. At the sa… Show more

Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. We understand how important it is for our guests to feel comfortable, and we regret any discomfort caused by the room allocation. Due to high demand during the event period, our hotel had very limited availability, and unfortunately, we could only offer one of our accessible rooms, which we understand may not have been ideal for your needs. Regarding the water, we provide one complimentary bottle in the room upon arrival. Additional bottles can be purchased from our Maxi Bar. We apologize if this was not clear, and we will work to improve the communication around our amenities. Your comments are important to us, and we will certainly take them into account as we strive to enhance our guest experience.

Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations. We understand how important it is for our guests to feel comfortable, and we regret any discomfort caused by the… Show more