Reviews of Hotel Kronjuwel by BRIGHT Waldkirch - Digitaler Zugang
Ringstraße 5, 79183 Waldkirch, Germany
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewGreat location in a picturesque village Well appointed, clean and comfortable rooms
This hotel uses the BRIGHT hotel model using ’cutting edge technology and operational excellence’ The check in was complex, complicated and as a result time inefficient BRIGHT’s ‘smart innovative solutions’ may elevate operations, cut costs and drive revenue, however, it does not necessarily enhance the guest experience Small details detract from the overall experience No coffee pods - no practical solution No information about local eating places
Hello Krister, Thank you for your detailed feedback. We are pleased to hear that you enjoyed the location and found the room well-appointed, clean, and comfortable. However, we regret that the check-in process did not meet your expectations. While our goal with the BRIGHT model is to provide a seamless and efficient experience, we understand that it may not have been as straightforward as intended, and we will review this to improve clarity and efficiency. We also appreciate your comments regarding the small details, such as the lack of coffee pods and local dining information, and will work on addressing these to enhance the overall guest experience. Your feedback is invaluable, and we hope to provide a more enjoyable stay in the future. Best regards, Your BRIGHT Team
Hello Krister, Thank you for your detailed feedback. We are pleased to hear that you enjoyed the location and found the room well-appointed, clean, and comfortable. However, we regret that the check-in process did not meet your expectation… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewNone
No any human involved in the hotel. WiFi is so weak at the entrance where needed for checking in. The guy who did contact on WhatsApp was not helpful. Sending one message through WhatsApp telling to check out is more than enough, no need to send every half hour. Tea coffee amenities were just for show only. Pillows were so flat and no one could sleep well with them.
Hello, Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. Regarding the check-in process, we aim to provide a seamless self-check-in experience, but we understand that the weak WiFi at the entrance caused inconvenience, and we will work on improving this. We also apologize if our WhatsApp messages felt excessive; we will adjust our communication to ensure it remains helpful and not intrusive. Additionally, we regret that the tea and coffee amenities, as well as the pillows, did not meet your expectations. Your feedback is valuable to us, and we will use it to improve these aspects for future guests. Thank you again for sharing your experience, and we hope to provide a better stay should you choose to visit us again. Best regards, Your BRIGHT Team
Hello, Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. Regarding the check-in process, we aim to provide a seamless self-check-in experience, but we understand that the weak WiFi at the entr… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe rooms were clean, the location is very good, parking available, TV good
Well where do I start? 1. Booking process, absolutely stressfull, I booked 3 rooms for 4 adults and two small children, as non refundable I had to stick with all the follow on problems. Needed to download an app and give far more details than I have ever given in 50 years of staying in hotels. The input of all the details required hours and multiple contact to the hotel, almst all the people I spoke to at the hotel reported similar issues. Summary:- over complicated 2. Rooms, 1 with aircon two without, in summer not recomended, no fridge!!, coffee capsules on their "feel like at home" advertizing, then tell you on the phone coffee is not part of the deal, but the coffee machine was there, just useless. Curtains only half hanǵing up so they could not be closed properly, Shower head would not stay in the position needed to shower, the booked and promised childrens cot was not provided, in the wall of room 114 there is a loud noise coming from inside all night, could not sleep because of the noise, Wlan three of my guests were unable to log on. Summary:- no sleep and uncomfortable.
Dear Philiip, Thank you for your detailed feedback. We’re sorry to hear that your experience did not meet your expectations. We understand that the booking process felt complicated, and we are continuously working to improve it. We apologize for the issues with the rooms - unfortunately not every room offer an AC - the missing crib and the noise disturbances. Regarding coffee we unfortunately ran out of coffee on that day, we're very sorry about that. We regret the inconvenience caused by the Wi-Fi problems and the other issues you mentioned. Your feedback is very important to us, and we will use it to make improvements. Thank you for bringing these matters to our attention. Best regards, Your BRIGHT Team
Dear Philiip, Thank you for your detailed feedback. We’re sorry to hear that your experience did not meet your expectations. We understand that the booking process felt complicated, and we are continuously working to improve it. We apologi… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewIt was very big and confirtable
There was a nespresso machine but no coffee. There was a bottle of water with no water
Hello Miri, Thank you for your feedback! We're glad to hear you found the apartment spacious and comfortable. Regarding the missing coffee and the empty water bottle — we're sorry about that. We usually provide both, and if we had known during your stay, we would have happily brought replacements. Our team is available 24/7 for any such requests. Thanks again for staying with us! Best regards Your BRIGHT Team
Hello Miri, Thank you for your feedback! We're glad to hear you found the apartment spacious and comfortable. Regarding the missing coffee and the empty water bottle — we're sorry about that. We usually provide both, and if we had … Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewCleanliness, design, a comfortable room (bed, shower, coffee machine, TV, mirrors, lighting, soft flooring, silence)
Wi-Fi only works near the door inside my room. No one asked me if I needed trash removal, tea bags, or coffee capsules. There is no security, and anyone can enter the hotel — all morning, an acquaintance who I didn’t invite was knocking on my door. It was not pleasant. The hotel said it was not responsible
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLocation
No a/c or fan Room too hot to sleep even with window open, only cooled down enough to sleep from 4am
Hello Mark, Thank you for your feedback. You're right – not all of our rooms are equipped with air conditioning. We understand how important a comfortable room temperature is, especially during warmer nights. Whenever possible, we do our best to assign air-conditioned rooms to guests who request them in advance, but this depends on availability. We’re sorry to hear that the heat affected your sleep and appreciate you bringing it to our attention. Best regards Your BRIGHT Team
Hello Mark, Thank you for your feedback. You're right – not all of our rooms are equipped with air conditioning. We understand how important a comfortable room temperature is, especially during warmer nights. Whenever possible, we do … Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThe property was very clean and overall comfortable
The directions on using the technology to access the building etc, were a bit unclear. The wifi did not work in my room the connection was unreliable. Had to go in the hall or open the door for a stronger connection. Perhaps it was because I was in an end room. I have stayed here before but was in a room closer to the center and had a good connection. Was unable to get my work done. I prefer having a person to check in. Just felt impersonal.
Hello, Thank you for your valuable feedback. We’re glad to hear that you found the property clean and comfortable. We’re sorry to hear that the Wi-Fi connection in your room was unreliable. It’s possible that being in an end room affected the signal strength. Please know that we’re available 24/7 for our guests, and we would have been happy to help – whether by fixing the Wi-Fi issue or offering you a different room, if available. We understand that a fully digital check-in experience can feel impersonal, and we truly appreciate your perspective. We’ll continue working on making our communication and systems as clear and guest-friendly as possible. We hope to welcome you again and provide an even better stay next time. Best regards Your BRIGHT Team
Hello, Thank you for your valuable feedback. We’re glad to hear that you found the property clean and comfortable. We’re sorry to hear that the Wi-Fi connection in your room was unreliable. It’s possible that being in an end room affected… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewIt is in the middle of the city. The hotel is super clean
It us super hot and there is no ventilator or air condition.
Hello Shlomo, Thank you for your feedback – we’re happy to hear you appreciated the central location and the cleanliness of the hotel! Just to clarify: we do have air conditioning, but not in all rooms. Please feel free to contact us before your arrival – we’ll gladly assign you a room with air conditioning, depending on availability. We're looking forward to welcoming you back again soon. Best regards Your BRIGHT Team
Hello Shlomo, Thank you for your feedback – we’re happy to hear you appreciated the central location and the cleanliness of the hotel! Just to clarify: we do have air conditioning, but not in all rooms. Please feel free to contact us befo… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewNew and modern design hotel, self check-in went smoothly, help desk was available for questions. Maximum comfort level!
Booking.com indicated that free parking is included into the price, but it was not. No other parking possibilities just the garage of hotel.
Hello Dóra, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our modern design, experienced a smooth self check-in, and felt fully comfortable during your stay. It’s also great to know that our help desk could assist you whenever needed. At the moment, our hotel garage is the only available parking option, and we regret any inconvenience this may have caused. We truly appreciate your feedback and hope to welcome you again very soon! Best regards Your BRIGHT Team
Hello Dóra, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our modern design, experienced a smooth self check-in, and felt fully comfortable during your stay. It’s also great to know that our help des… Show more