Reviews of Leonardo Hotel Aachen This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Krefelder Str. 221, 52070 Aachen, Germany
Loading
Guests also reviewed these properties:
New York, United States
Lunéville, France
Càbras, Italy
Dogliani, Italy
Boario Terme, Italy
Custer, United States
Tuttlingen, Germany
Praia do Forte, Brazil
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewParking is very comfortable and the place is quite spacious.
Unfortunately, the stay was disappointing. The staff was not professional, and check-out was catastrophic. The building is old, with unpleasant smells that the air fresheners only made worse. The elevator is in poor condition, and the hallways are stuffy with no ventilation. The room was noisy, and when opening the window I was woken up around 4 a.m. by laundry delivery. Breakfast was also very poor: little choice and low quality. Price, too high for the structure.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewComfortable stay, friendly staff, easy cycle into the city with a reasonable choice at breakfast.
Decor is dated
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood location just next to motorway. Hotel is well visible, easy to locate. Well sized room
Sunday 10PM it was no option to get food except wending machine. Some mold in the bathroom, water stays in the sink
Dear Igor, It's lovely to hear that you found our location to be convenient and our rooms well-sized. At Leonardo Hotel Aachen, we aim to provide a comfortable and accessible environment for all our guests. However, it's unfortunate to hear about your experience with the dining options and the bathroom. We assure you that we continuously strive to improve our facilities and services to ensure our guest's satisfaction. We appreciate your feedback and hope to see you again soon for a more fulfilling experience. Best Regards, The Team at Leonardo Hotel Aachen
Dear Igor, It's lovely to hear that you found our location to be convenient and our rooms well-sized. At Leonardo Hotel Aachen, we aim to provide a comfortable and accessible environment for all our guests. However, it's unfortunate to he… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe room is comfortable
Breakfast is not good
Dear Katia, It brings us great pleasure to hear that you found our rooms at Leonardo Hotel Aachen to be comfortable. We pride ourselves on providing a relaxing and comfortable environment for our guests. Regarding your comment about breakfast, we sincerely regret to hear that it did not meet your expectations. We strongly believe in starting the day on a delightful note and we continuously strive for excellence in our offerings. We appreciate your feedback as it helps us to constantly improve. We hope to have the opportunity to welcome you back in the future. Best Regards, Leonardo Hotel Aachen Team
Dear Katia, It brings us great pleasure to hear that you found our rooms at Leonardo Hotel Aachen to be comfortable. We pride ourselves on providing a relaxing and comfortable environment for our guests. Regarding your comment about break… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewCoffee machine and bath
Restaurant closed and rude receptionist
Dear Marek, We're pleased to hear that you found our hotel to be a comfortable and convenient option for your stopover. It's fantastic to know that our location, near the highway and town, met your needs. We're sorry to hear about your experience with the restaurant and reception. At Leonardo Hotel Aachen, we aim to provide excellent service and it's evident that we have not fully met expectations in this instance. Please accept our apologies for any inconvenience caused during your stay. Thank you for your valuable feedback and we look forward to welcoming you back in the future, striving to offer a more pleasant experience. Kind regards, Leonardo Hotel Aachen Team
Dear Marek, We're pleased to hear that you found our hotel to be a comfortable and convenient option for your stopover. It's fantastic to know that our location, near the highway and town, met your needs. We're sorry to hear about your e… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewOur stay was great. The reception staff were friendly, professional, and very welcoming. Our room was spacious, and the beds were comfortable. We stayed there on two different occasions. The first time, everything was excellent special thanks to the waiter Mathias, who was very helpful. During our second stay, we noticed that the dining area could have been a bit cleaner, especially the sugar jars, which weren’t very clean. The waiting staff didn’t seem particularly concerned about it, which was a bit surprising. Other than that, everything else was very good. One small issue didn’t ruin our overall experience, and we would definitely stay there again. A special thank you to receptionist Antonia for her warm welcome and for taking the time to explain where to find nearby petrol stations and restaurants.
we noticed that the dining area could have been a bit cleaner, especially the sugar jars
Dear Denis, It is heartening to read about your positive experiences at the Leonardo Hotel Aachen. We're grateful for your recognition of our professional and friendly reception staff, and it's wonderful to hear that you found our rooms to be spacious and comfortable. We also appreciate your specific comments about Mathias and Antonia. Our team members continuously strive to provide exceptional service, so they'll be delighted to hear your praise. We acknowledge your feedback about the cleanliness of the dining area. Your insights help us understand where we can improve to make your next stay even more enjoyable. We're pleased to know that you would consider staying with us again and we look forward to the opportunity to serve you in the future. Best Regards, Leonardo Hotel Aachen Team
Dear Denis, It is heartening to read about your positive experiences at the Leonardo Hotel Aachen. We're grateful for your recognition of our professional and friendly reception staff, and it's wonderful to hear that you found our rooms to… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewThe staff were friendly, the rooms were clean and quiet, and the location was great with easy parking. The A/C worked perfectly in both rooms, which was especially important during the recent heat wave in the region.
Can’t think of anything negative.
Dear Eugene, Your kind words concerning your stay at Leonardo Hotel Aachen have indeed made our day. We're delighted to hear that our friendly staff, clean and quiet rooms, and convenient location with easy parking have met your expectations. Your positive comments about our perfectly working A/C, particularly during the heat wave, is appreciated. Our team strives to provide a comfortable and pleasant experience for all our guests. It's heartening to know that you found your stay to be 'very good' with no negative aspects to mention. We look forward to welcoming you back in the future for another memorable experience. Warm regards, Your Leonardo Hotel Aachen Team
Dear Eugene, Your kind words concerning your stay at Leonardo Hotel Aachen have indeed made our day. We're delighted to hear that our friendly staff, clean and quiet rooms, and convenient location with easy parking have met your expectatio… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewClean hotel and bedrooms, good breakfast selection, easy parking, good bus connection into the centre, nice river walk into centre takes about 20 or 30 minutes.
Public lounge area and bar rather small etc.no tea facility in room.
Dear Oglesby, It is gratifying to hear that you had a pleasing experience at Leonardo Hotel Aachen. Your kind words about our cleanliness, breakfast selection, convenient parking, and connectivity to the city centre truly make our day. We are also delighted that you enjoyed the river walk into the centre. It indeed is one of the unique aspects of our location, providing an opportunity to unwind amidst nature. We have noted your observation regarding the size of the lounge area and bar as well as the absence of tea facilities in the room. At Leonardo Hotel Aachen, we strive to provide a comfortable and enjoyable stay for all our guests. Your feedback is valuable and sheds light on areas we can further enhance. We look forward to welcoming you back on your next visit to Aachen. Best Regards, The Team at Leonardo Hotel Aachen
Dear Oglesby, It is gratifying to hear that you had a pleasing experience at Leonardo Hotel Aachen. Your kind words about our cleanliness, breakfast selection, convenient parking, and connectivity to the city centre truly make our day. We… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewEverything was great 👍
Dear OIga, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Leonardo Aachen Team
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in June 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewEverything was fine. It was easy to find - just off the motorway. Ideal for driving across Germany and heading for the channel ports. The car park was good.
It was a shame that the restaurant was closed the evening I was there. That is about all.
Dear Christopher, Your kind words about Leonardo Hotel Aachen are truly appreciated. It's wonderful to hear that you found our location convenient and appreciated the modern design of our hotel. We're glad that you were able to make good use of our car park and found our hotel ideally positioned for your journey across Germany. We're sorry for any inconvenience caused by the temporary closure of our restaurant during your stay. We strive to offer a range of services to enhance our guests' experience and we regret any disappointment this may have caused. Once again, thank you for your feedback and we hope to welcome you back in the future. Best Regards, Leonardo Hotel Aachen Team
Dear Christopher, Your kind words about Leonardo Hotel Aachen are truly appreciated. It's wonderful to hear that you found our location convenient and appreciated the modern design of our hotel. We're glad that you were able to make good… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified review