Reviews of Leonardo Hotel Heidelberg This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Pleikartsförster Str. 101, 69124 Heidelberg, Germany
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewExtremely kind and helpful stuff. Nice large rooms, and clean.
Some pieces of furniture are a bit outdated, but I didn’t mind so much. I’d rather have that, than a new style hotel where you can’t even open the windows.
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewThe staff is rly nice and energetic :DD
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewIn the morning a male staff member entered the room immediately after knocking, without waiting for door to be answered - this happened at least an hour before check-out time. He did not wait for door to be answered and opened the door as female teenager was getting dressed. This was totally unacceptable. We were unable to raise this issue at the time as she was so upset she did not tell us until after we had left the hotel.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewwas clean, beautiful, breakfast perfect
Sehr geehrter Alexander, we are delighted to hear that you enjoyed your stay at Leonardo Heidelberg. It is always our goal to create a clean and beautiful environment. We are particularly pleased that you found our breakfast to be perfect. We hope to welcome you back soon. Kind regards E. Jäger (Hotelmanager)
Sehr geehrter Alexander, we are delighted to hear that you enjoyed your stay at Leonardo Heidelberg. It is always our goal to create a clean and beautiful environment. We are particularly pleased that you found our breakfast to be perfect. … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewFriendly/helpful reception. Easy to locate...great breakfast..outside seating area...well stocked bar.. big room with coffee/tea machine. Good bathroom & shower.
Dear PerHull, thank you very much for visiting our house and for your excellent feedback. We are happy to know, that you enjoyed your stay with us and we are looking forward hosting you again in our house and in Heidelberg and remain in the meantime with best regards. Elmar Jäger (Hotelmanager)
Dear PerHull, thank you very much for visiting our house and for your excellent feedback. We are happy to know, that you enjoyed your stay with us and we are looking forward hosting you again in our house and in Heidelberg and remain in the… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewFriendly staff.
No dinner served on Sundays.
Dear Alan, thank you very much for visiting our house and for your feedback. We are looking forward hosting you again in our house and in Heidelberg and remain in the meantime with best regards. Elmar Jäger (Hotelmanager)
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewVery average hotel, decent beds and a fast check-in/out procedure. Wouldn't stay here more than one night though.
Dear Daan, we are delighted to hear that you appreciated the comfort of our beds and our efficient check-in and check-out processes. Our goal at Leonardo Heidelberg is to offer all guests a pleasant and comfortable experience, regardless of the length of their stay. We hope to welcome you back on your next visit to Heidelberg. Best regards E. Jäger (Hotelmanager)
Dear Daan, we are delighted to hear that you appreciated the comfort of our beds and our efficient check-in and check-out processes. Our goal at Leonardo Heidelberg is to offer all guests a pleasant and comfortable experience, regardless of… Show more
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewVery friendly personnel, very good breakfast, car parking place on the hotel territory (for extra fee)
There was a small fridge in the room which was very useful. It was not cooling enough.
Dear Olga, we are delighted to hear that you enjoyed your stay with us at Leonardo Heidelberg and that you appreciated our staff, breakfast and the amenities of our hotel. We regret that the refrigerator in your room did not fully meet your expectations. Your feedback is valuable to us and will help us improve our services. We hope to welcome you back soon and offer you another pleasant stay. Best regards E. Jäger (Hotelmanager)
Dear Olga, we are delighted to hear that you enjoyed your stay with us at Leonardo Heidelberg and that you appreciated our staff, breakfast and the amenities of our hotel. We regret that the refrigerator in your room did not fully meet yo… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewEasy to find.
The cooked ham at breakfast was tough (bit over-cooked) every day. The entire hotel was extreemly extreemly hot - no air circulation in common areas - especially when stepping-out of the lift to the room floor - it was unbearable.
Dear StaceyAnnBubi, we are sorry to hear that your stay at our Leonardo Heidelberg Hotel did not meet your expectations. We take your feedback on the points mentioned very seriously. We particularly regret that the temperature in our public areas and the quality of our breakfast did not meet your expectations. Our goal is to provide a pleasant atmosphere and first-class service. We hope that, despite your experience, you will give us another chance to convince you of our high standards. Kind regards, E. Jäger (Hotelmanager)
Dear StaceyAnnBubi, we are sorry to hear that your stay at our Leonardo Heidelberg Hotel did not meet your expectations. We take your feedback on the points mentioned very seriously. We particularly regret that the temperature in our publ… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe room was air conditioned, so it was very comfortable to sleep at night. Safe parking place, the hotel is near the town, it was very comfortable to take a short walk.
Dear guests, thank you for vivsting our haouse and for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, E.Jäger (Hotelmanager)
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewfine rooms, and price wise good. Breakfast was great and we had a good stay here. Good service via the receptionist.
We could have known upfront, so not persé critic to the hotel. But we hoped to be closer to the city. But with the bus (5min walk) we could buy for 12€ a family ticket for the day.
Dear Jörn, thank you very much for visiting our house and for your positive feedback. We are happy to know, that you enjoyed your stay with us and we are looking forward hosting you again in our house and in Heidelberg and remain in the meantime with best regards. Elmar Jäger (Hotelmanager)
Dear Jörn, thank you very much for visiting our house and for your positive feedback. We are happy to know, that you enjoyed your stay with us and we are looking forward hosting you again in our house and in Heidelberg and remain in the mea… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location is good as it is not far from the motorway, the rooms are large and the beds are comfortable, the breakfast had a variety of choice and was lovely. The hotel accepts dogs which is a bonus and there is car parking on site.The staff were very friendly and helpful and polite.
The air conditioning struggled in the extreme heat and the room wasn’t as cool as it should of been with air con on. We have stayed here before and it was fine I put it down to the blistering heat. Breakfast items were replaced when finished but you had to wait so if rolls ran out or something else there was a scramble when it was replenished, this wasn’t a staff issue as the breakfast staff were always busy more a volume of quests.
Dear Anne, we are delighted to hear that you appreciate the location of our hotel, the amenities in our rooms and our breakfast offering. We are particularly grateful for your positive comments about our team. Unfortunately, it seems that your stay was marred by problems with the air conditioning and the wait for breakfast. We apologise for this and thank you for your understanding in this matter. We look forward to welcoming you back to the Leonardo Heidelberg soon and hope that your next visit will be as pleasant as the previous one. Best regards E. Jäger (Hotelmanager)
Dear Anne, we are delighted to hear that you appreciate the location of our hotel, the amenities in our rooms and our breakfast offering. We are particularly grateful for your positive comments about our team. Unfortunately, it seems that … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewthe room is very clean; the hotel is about 15 minutes' drive to the old town. the breakfast is good. Like the staffs.
Dear Ming, we are delighted to hear that you enjoyed your stay at Leonardo Heidelberg and appreciated the cleanliness of our rooms and our breakfast. The satisfaction of our guests is our top priority, and we are delighted to know that we achieved this with you. We hope to welcome you back soon. Best regards E. Jäger (Hotelmanager)
Dear Ming, we are delighted to hear that you enjoyed your stay at Leonardo Heidelberg and appreciated the cleanliness of our rooms and our breakfast. The satisfaction of our guests is our top priority, and we are delighted to know that we a… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLocation. Comfort and breakfast
Dear Dimitri, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, E.Jäger (Hotelmanager)
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewClean, good beds, friendly staff, lots of parking space, good breakfast.
Expensive if you bring a pet - €15. Most expensive we had so far.
Dear Priscilla, we are delighted that you appreciated our cleanliness, comfortable beds and friendly staff. We are also pleased that you enjoyed our breakfast selection. We have taken note of your feedback regarding the pet fee. Please be assured that we always strive to offer fair prices for all our services. We look forward to welcoming you back to the Leonardo Heidelberg soon. Best regards E. Jäger (Hotelmanager)
Dear Priscilla, we are delighted that you appreciated our cleanliness, comfortable beds and friendly staff. We are also pleased that you enjoyed our breakfast selection. We have taken note of your feedback regarding the pet fee. Please be … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat breakfast and lots of choice, great location of the hotel. Slightly away from the city center but still very close (especially suitable if you really need to get a good night's sleep). Very family-friendly hotel. And for me personally, a very large parking lot in front of the hotel.
Dear Nina, we are delighted to hear that you enjoyed both our breakfast and our location. Our goal is to offer all our guests a pleasant and relaxing stay, and we are pleased to see that we were able to meet your expectations. Thank you also for your positive feedback regarding our family-friendly atmosphere and our car park. We hope to welcome you back to Leonardo Heidelberg soon. Best regards E. Jäger (Hotelmanager)
Dear Nina, we are delighted to hear that you enjoyed both our breakfast and our location. Our goal is to offer all our guests a pleasant and relaxing stay, and we are pleased to see that we were able to meet your expectations. Thank you als… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNothing
Dirty and smelly room Damaged sink No water to drink or make tea I should be refunded partly
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewPrice and location ratio
That the parking costs extra…
Dear Karla, thank you very much for visiting our house and for your feedback. We are looking forward hosting you again in our house and in Heidelberg and remain in the meantime with best regards. Elmar Jäger (Hotelmanager)