Reviews of Falkenstein Grand, Autograph Collection This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Debusweg 6-18, 61462 Königstein im Taunus, Germany
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation
No air conditioning, fans provided upon request, but cheap squeaky ones. They provide complimentary water one bottle every three days. Public areas not clean.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation
No AC in a 300/night suite is a joke. Not 5 star standard at all. It was 30c at night
Dear Niklas, Dear [Guest's Name], Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated our location. However, we’re truly sorry to learn that the room temperature affected your comfort, and we understand how challenging this must have been during the recent heat. As our hotel is housed within a protected historical building, there are strict preservation regulations in place that make it structurally impossible to install modern air conditioning systems without compromising the integrity of the architecture. While this does limit our ability to make certain upgrades, we remain committed to ensuring guest comfort by providing high-quality fans ipon request, and our team is always on hand to assist with any additional cooling needs. We genuinely appreciate your feedback, and we are constantly seeking ways to improve the guest experience within the constraints of our unique setting. We hope to have the opportunity to welcome you again in the future under more comfortable weather conditions. Warm regards, Ana Abgaryan Front Office Supervisor
Dear Niklas, Dear [Guest's Name], Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you appreciated our location. However, we’re truly sorry to learn that the room tem… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewthe staff and their hospitality was amazing. Very helpful. The beauty of the resort - is something else
The breakfast could have had more veg items. other than that, everything was amazing.
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewAmazing location Nature
Bad smell in the room Laundry service was disastrous
Reviewed: 4 July 2025 · Stayed in July 2025
Verified reviewLocation and nature
Reviewed: 4 June 2025 · Stayed in May 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 May 2025 · Stayed in May 2025
Verified reviewEverything
Reviewed: 6 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewReviewed: 1 January 2025 · Stayed in January 2025
Verified reviewBeautiful hotel, great staff, I missed breakfast but that was my fault (I’m sure it was great), loved the pool, all the buildings are connected by tunnels, everything was taken care of and well thought out
The 90 degree sauna was a little small so it could get crowded or you might have to wait to use it but the plunge pool was ice cold
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewProperty
Bathroom-cleaning not ok Pillows very big
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewReviewed: 18 September 2024 · Stayed in September 2024
Verified reviewBreakfast very expensive, without proportion. View from the terasse in beatiful weather o.k. Room very boring,,but clean and warm.Takes 2 days to accommodate to the access,if your room is in accessory buildings.Aparentl
Apparently every thing o.k..În practice, is a hospital like.Sorry
Reviewed: 11 September 2024 · Stayed in September 2024
Verified reviewReviewed: 5 September 2024 · Stayed in September 2024
Verified reviewVery spacious apartment with small kitchen. Parking right in front of the building. Lovely setting. Cooking and dinnerware were delivered upon request.
Air conditioning needed for the summer (a fan was provided, which helped some). A bit expensive considering breakfast was not included in the rate. A washing machine would be appreciated too.
Reviewed: 19 August 2024 · Stayed in July 2024
Verified reviewBeautiful and classic hotel. Spacious room and great food at the restaurant
Just a bit too expensive
Reviewed: 18 August 2024 · Stayed in August 2024
Verified reviewWe booked the Hotel through Booking.com. Booking. com sells the rooms as having air condition. That is what we paid for. I even called the hotel and asked to make sure that we get the renovated rooms. They then went ahead and said that I had to pay a surcharge, which I happily did for all the four rooms I booked. When we arrived at the Hotel they informed us that Booking.com sells these rooms as having air condition, when in fact none of their rooms have air condition. None. They then blamed Booking.com for misrepresenting their rooms. It was over 30 Celsius and my wife is pregnant so we decided that she could not stay in an overheated room two nights. We asked for a refund and cancellation which only appended after endless discussions and threat of legal action. Either Booking.com or the Hotel is misleading customers. As we were told by the staff we were not the only guests having this experience. Either booking.com or the Falkenstein Hotel are therefore repeatedly knowingly misrepresenting the quality of the room. On top we found the place to be dated, dirty and the staff unfriendly.
See above.
Reviewed: 9 June 2024 · Stayed in June 2024
Verified reviewExcellent location, staff and room with balcony and a view. Half an hour from city, yet in beautiful park in foothills.
The pool could have been a bit warmer.
Dear Andrew, Thank you for visiting the Falkenstein Grand and for the time and effort you have invested in your feedback. We are very pleased that you would like to recommend our house and that you enjoyed your stay with us. We thank you very much for your positive rating and would be very happy to welcoming you again soon. Sincerely, Nicolle Schuck PA to GM
Dear Andrew, Thank you for visiting the Falkenstein Grand and for the time and effort you have invested in your feedback. We are very pleased that you would like to recommend our house and that you enjoyed your stay with us. We thank you v… Show more
Reviewed: 2 May 2024 · Stayed in April 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
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