Reviews of Mercure Hotel & Residenz Berlin Checkpoint Charlie This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Schützenstr. 11, Mitte, 10117 Berlin, Germany
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLarge rooms. Plenty of space. Comfortable. Quiet. Nice courtyard. Great sauna.
Hard to rate this property. Very happy with the room and its size and facilities, but service from reception on checkin was very very poor and it was if we, the guests, were an imposition on their day. Very very unwelcoming. We arrived for a 3pm checkin at 3pm. We were told the room wasn’t ready yet and would be about 20 mins. No problem. We sat and waited and the lady bought us a complimentary drink. So far so good. No problem. After 20 mins she came back and said it would be another 10 mins or so. Still no problem. No issues. We sat patiently and waited. Fortunately we had some food with us after arriving from overseas. After patiently waiting for 1 hour and 20mins, I approached the desk to a middle aged chap and politely asked if there was a problem as we’d been waiting so long. He was less than helpful and basically shrugged his shoulders and said it’s out of his control. No explanation. No apology. It would be fine if he said somebody checked out late or they were short staffed or some explanation but he didn’t care. Nothing. I said it doesn’t take 1 hour 20 mins to clean a room. So he rang house cleaning and miraculously the room was ready. He didn’t speak, got the room keys ready and gave them to me. No explanation. No apology. Nothing. Very poor service. I have since read lots of other reviews where recent guests have had similar issues with the reception staff at this hotel.
Dear Tony,I sincerely apologize for the problems regarding the check-in and for the behaviour of the colleague that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Yours sincerely, Jessica Matschke, General Manager
Dear Tony,I sincerely apologize for the problems regarding the check-in and for the behaviour of the colleague that unfortunately caused inconveniences for you. Rest assured that we will take necessary measures so that an experience like yo… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewRound the corner from check point Charlie, close to underground station, the Hotel is lovely, the room was clean, spacious and we got a terrace balcony as an unexpected bonus. High quality toiletries available in the bathroom. The kitchenette was really handy, the coffee was good. We also used the ironing room available. All staff were very professional and helpful, in particular the waiter in the hotel bar who was very attentive and had a great sense of humour. Didn't have breakfast as it took time away from sightseeing. Didn't use Sauna either.
Nothing
Dear Marisa, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke, General Manager
Dear Marisa, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the hi… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewSpacious room with comfortable bed . Breakfast delicious with plenty to choose from. Lovely little back garden where you can walk with the dog. Great location for visiting Berlin
The access panel in the bathroom was left open and only loosely covered with a liner, which unfortunately allowed an unpleasant odor to seep into the room. Carpets were a bit tired and could do with a refresh.
Dear Malgorzata, Thank you for your visit, the positive remarks on the breakfast, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke, General Manager
Dear Malgorzata, Thank you for your visit, the positive remarks on the breakfast, and also for your critique and suggestions on improvement. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation, room, staff
Dear Ülkem, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. On behalf of my team, I would like to thank you for the top rating, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke, General Manager
Dear Ülkem, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. On behalf of my team, I would like to thank you for the top rating, an… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewPerfect clean, location, breakfast. Thank you to the staff for being patient with my bicycle, my touring gear and my assorted luggage needs. They were superb, one and all. An excellent hotel and like all excellent hotels, it’s the staff that makes it so.
Nothing
Dear John, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke, General Manager
Dear John, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the high… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewBeen 9 times great place fabulous location
Scrambled Eggs could have been warmer
Dear J8CAV, Thank you so much for staying with us again. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. On behalf of my team, I would like to thank you for the top rating, and the positive remarks on the location. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke, General Manager
Dear J8CAV, Thank you so much for staying with us again. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. On behalf of my team, I would like t… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewPerfect room great accommodations very clean bonus daily!!!!! Anything we asked for the hotel was happy to help!!!!! Excellent location for using public transportation
Dear FANOURIOS, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke, General Manager
Dear FANOURIOS, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best se… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewFantastic hotel. Very clean. Great facilities. Air con didnt really work but was able to open windows wide.
Air con didnt really work.
Dear Nadina, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke, General Manager
Dear Nadina, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best servi… Show more
Reviewed: 5 August 2025 · Stayed in May 2025
Verified reviewAlthough a little out of the way an amazing place to stay. Huge room which was great especially when your staying for a week. While close to some restaurants and check point charlie it is a little bit of a walk to the main areas of berlin. Staff were amazing and their breakfast was good value.
A little bit out of the way
Dear Peter, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke, General Manager
Dear Peter, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the great remarks on the staff. We truly appreciate positive feedback such as yours as it encourages us to stay com… Show more
Reviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewLocation, friendly helpful staff, lovely room and bathroom faculties!
Breakfast slightly disappointing.
Dear Beverly, Thank you for your visit, the positive remarks on the room and the staff, and also for your suggestions on improvement regarding the breakfast. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke, General Manager
Dear Beverly, Thank you for your visit, the positive remarks on the room and the staff, and also for your suggestions on improvement regarding the breakfast. Please accept my apologies for the inconveniences you had to deal with. I sincerel… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewI don’t know about the breakfast, sorry. But I like your location, the service and the free things you gave us.
I don’t have nothing to say about that because I like everything
Dear MARIA DEL REFUGIO, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. On behalf of my team, I would like to thank you for the top rating, and the great remarks on our service. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jessica Matschke, General Manager
Dear MARIA DEL REFUGIO, Thank you for staying with us. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. On behalf of my team, I would like to thank you for the to… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe property was easy to find and close to the sights we wanted to see. Located in a quiet road we got a good sleep, a balcony with chairs overlooking the terrace was unexpected. The room was spacious and comfortable. Would stay again. We took the prepaid breakfast, it seemed pricy but we couldn’t find anywhere nearby that offered the same type of breakfast.
I cant think of anything. It is close to U-Bahn stations as long as your iphone map takes you the right way, mine didn’t.
Dear Scott, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jessica Matschke, General Manager
Dear Scott, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best servic… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified review