Reviews of Hotel Monte Somma
Lorcher Str. 5, 65385 Rüdesheim am Rhein, Germany
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Reviewed: 3 December 2023 · Stayed in December 2023
Verified reviewWorker there was good
It was very cold and heats didn’t work and. Was very old Hotel
Reviewed: 27 November 2023 · Stayed in November 2023
Verified reviewReviewed: 3 September 2023 · Stayed in September 2023
Verified reviewNot much
I've stayed in this hotel about 6yrs ago with my two adult children and my partner. The owner was delightful couldn't do enough to help and please us along with great value. So we decided to stay again. What a bad move! As we eagerly waited at the door to be let in our happiness was squashed very severely and our holiday ruined! At the moment of check in the owner was shouting at us in German, "visa ist scheise"."Problem". We tried to get to the bottom of the issue and deal with this woman's foul temper. In the end her son came to help as she didn't use English. He explained that she didn't accept visa card as it takes too much from her could we get CASH. Then there was a disagreement, as we said we made the booking with this card and it was accepted without any problems. That they should speak to booking.com if there was a problem. This was not our fault. It should also be stated on the website that visa isn't accepted. Eventually she accepted the card. She gave us a room with a balcony as we had requested if possible.There was an awful atmosphere. We felt unwanted, unwelcome and an inconvenience. We decided not to spend anymore money with this lady. So we never ate or drank anything extra in this hotel. We'd been really treated badly and felt we didn't want to contribute to her business anymore. The day we checked out. The owner tried to give us a bottle of wine, we couldn't accept due to flight rules so instead she gave us a box of merci chocolates to say thank you for being clean guests. The room was so clean as all we did was sleep in it. Everyday we got out and didn't come back till it was time for bed. We felt so hurt by what happened on our check in day. The place is dark n needs revamping. The owner needs to sort her issues out while she still has a business left. Yes it's noisy due to the railway track at the back of the garden, but that's how it is. One more piece of advice to the...
Reviewed: 22 September 2022 · Stayed in September 2022
Verified reviewNo comment.
I arrived at the Property 14:30 pm and rang the doorbell at least 3 times, while waiting for about 10 minutes for someone to open the door. (The property had confirmed an early check in time for between 14:00 and 15:00, on your booking assistant platform) I decided to explore the area for an hour, and returned to the property again at 15:30, hoping to be able to check in at the standard check in time as per the booking confirmation. I rang the doorbell, and waited for a while until it stated raining, and then left. Once again there was no response.
Sir, with all due respect', you are not stating the actual facts. When I heard you ring the bell, I made my way down from the 3rd. floor while I was finishing to prepare the rooms. 5 min, at the most. The hotel opens at 3 pm (official check-in tine) and doors stay open. Other hotel guests found their way in too! Question remains why you did not simply call? Obviously you changed your mind and tried to find reasons to back out. That is not ok! I wish you all the best!
Sir, with all due respect', you are not stating the actual facts. When I heard you ring the bell, I made my way down from the 3rd. floor while I was finishing to prepare the rooms. 5 min, at the most. The hotel opens at 3 pm (official … Show more
Reviewed: 4 September 2022 · Stayed in September 2022
Verified reviewWe enjoyed a view from a private balcony
It was hot so we had to keep the windows open the trains were noisy