Reviews of NH Collection Heidelberg This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

Dear Cheng, thank you for sharing your experience and for staying with us. Your comment is really important to us and we will inform the right department about the technical issues, to avoid that this will happen again. We apologize for any inconvenience that we created. Looking forward to your next visit hoping to create better memories. Best regards, Ilaria Catullo, Guest relation Agent.

Dear Cheng, thank you for sharing your experience and for staying with us. Your comment is really important to us and we will inform the right department about the technical issues, to avoid that this will happen again. We apologize for an… Show more

Dear Alexandru, thank you for your comment and for staying with us. We are delighted to read that you liked the location and the hotel, as well as the bed. Although the parking was too expensive, we hope you had overall a pleasant stay and we hope we will see you soon. Best regards, Ilaria Catullo, Guest Relation Agent.

Dear Alexandru, thank you for your comment and for staying with us. We are delighted to read that you liked the location and the hotel, as well as the bed. Although the parking was too expensive, we hope you had overall a pleasant stay and… Show more

Dear Ines, thank you for your feedback and for choosing NH Collection Heidelberg. Your positive remarks regarding the room size and comfort truly brighten our day. It's delightful to hear that your stay was up to the mark and everything was okay. The satisfaction of our guests is always at the forefront of our mission and it seems we were successful in achieving it in your case. We look forward to having the pleasure of welcoming you back in the near future, ensuring you another ideal experience. Best regards. Aurelie Schöller, Guest Relations Manager

Dear Ines, thank you for your feedback and for choosing NH Collection Heidelberg. Your positive remarks regarding the room size and comfort truly brighten our day. It's delightful to hear that your stay was up to the mark and everything w… Show more

Dear Howard, thank you for your feedback and for choosing NH Collection Heidelberg. It's delightful to hear that you enjoyed our prime location near the old city gate. We strive to provide an environment that is both comfortable and convenient for our guests. We regret to hear about your experience with the air conditioning. Our team continually works to ensure the comfort of our guests, and your input helps us understand areas where we can focus our efforts. We hope that, despite this, you were able to enjoy your stay and make the most of our strategic location. Looking forward to welcoming you back in the near future. Best regards. Aurélie Schöller, Guest Relations Manager

Dear Howard, thank you for your feedback and for choosing NH Collection Heidelberg. It's delightful to hear that you enjoyed our prime location near the old city gate. We strive to provide an environment that is both comfortable and conve… Show more

Dear Michelle, thank you for your feedback and for choosing NH Collection Heidelberg. It's delightful to hear that you found our breakfast outstanding. We strive to provide our guests with a variety of delicious options to start their day off right. As for the car parking, we understand the inconvenience you faced. Our team at the reception is always ready to assist and guide our guests with alternative solutions. Your feedback is important to us and we appreciate you pointing out this particular aspect. We look forward to welcoming you back soon. Best regards. Aurélie Schöller, Guest Relations Manager

Dear Michelle, thank you for your feedback and for choosing NH Collection Heidelberg. It's delightful to hear that you found our breakfast outstanding. We strive to provide our guests with a variety of delicious options to start their day… Show more

Dear Neven, thank you for your feedback and for choosing NH Collection Heidelberg. Your recent visit at our hotel seems to have fallen short of your expectations and for this, we sincerely apologize. Rest assured, it is our aim to provide our guests with a comfortable and pleasant stay, and we regret hearing about the issues you experienced. In regards to the television and air conditioning situation, we strive to ensure all our in-room amenities are in perfect working order. We apologize for any inconvenience caused and appreciate your understanding as we resolved the issue. Concerning your comments about breakfast, we always endeavor to serve a variety of fresh and hot options. We're sorry to hear that this wasn't your experience and we'll be looking into it. Again, we appreciate your feedback as it helps us to improve and offer a better service to our guests in the future. We hope to have the pleasure of welcoming you back to experience the quality stay that you deserve. Best regards, Aurélie Schöller, Guest Relations Manager

Dear Neven, thank you for your feedback and for choosing NH Collection Heidelberg. Your recent visit at our hotel seems to have fallen short of your expectations and for this, we sincerely apologize. Rest assured, it is our aim to provide… Show more

Dear Daniela, thank you for your feedback and for choosing NH Collection Heidelberg. Your kind words have truly brightened our day. It warms our hearts to hear that our team was able to make your stay enjoyable. At our hotel, we strive to provide our guests with exceptional service and a memorable experience. We're also thrilled that you savored our breakfast offerings and found our location to be excellent. Our aim is to provide a convenient and enjoyable environment for all our guests. We look forward to welcoming you back in the future for more delightful experiences. Best regards. Aurélie Schöller, Guest Relations Manager

Dear Daniela, thank you for your feedback and for choosing NH Collection Heidelberg. Your kind words have truly brightened our day. It warms our hearts to hear that our team was able to make your stay enjoyable. At our hotel, we strive to… Show more

Dear Safayar, thank you for your feedback and for choosing NH Collection Heidelberg. It's truly heartening to learn that you had a great stay at our hotel. Your positive remarks regarding our spacious and quiet rooms, coupled with the comfort of the bed, are much appreciated. It's pleasing to hear that these aspects enabled you to unwind after a long drive. Moreover, your kind words about the breakfast variety and the professionalism of our staff have not gone unnoticed. We strive to provide an array of options and top-notch service to all our guests. As for the parking fee, we understand your concern. Please note that the charges are in line with the prime location and high standard of services that we offer. We look forward to welcoming you back in the near future, for another wonderful experience. Kind regards. Aurélie Schöller, Guest Relations Manager

Dear Safayar, thank you for your feedback and for choosing NH Collection Heidelberg. It's truly heartening to learn that you had a great stay at our hotel. Your positive remarks regarding our spacious and quiet rooms, coupled with the com… Show more

Dear Emanuel, thank you for your feedback and for choosing NH Collection Heidelberg. We are delighted to hear that you appreciated the tranquility of our rooms and enjoyed our breakfast offerings. It is satisfying to know that our friendly staff and cleanliness measures met your expectations. Our aim is to always provide excellent value for money and we are pleased that we achieved this during your stay. Regarding the location, we understand that everyone has individual preferences and we are sorry if ours did not fully meet your expectations. We hope that the benefits of our hotel, such as the quiet rooms, the quality breakfast, and our devoted staff were able to outweigh this aspect for you. We look forward to welcoming you back in the near future. Best regards. Aurélie Schöller, Guest Relations Manager

Dear Emanuel, thank you for your feedback and for choosing NH Collection Heidelberg. We are delighted to hear that you appreciated the tranquility of our rooms and enjoyed our breakfast offerings. It is satisfying to know that our friend… Show more

Dear Janice, thank you for your feedback and for choosing NH Collection Heidelberg. It's delightful to hear that you found our family room spacious and our staff friendly and helpful. We are also glad that you enjoyed our breakfast and found it to be amazing. We understand your concerns about the pricing and parking. Our aim is to provide the best possible experience and value for our guests. We appreciate your understanding that the pricing reflects our prime location, high standards, and the quality of service we offer. Regarding the parking, while we do have limited height restrictions in our underground spaces, we're glad to hear that our team was able to find a solution for your high vehicle. We always strive to accommodate all our guests' needs as best as we can. We hope to see you again in the future and provide you with an even more memorable experience. Best regards. Aurélie Schöller, Guest Relations Manager

Dear Janice, thank you for your feedback and for choosing NH Collection Heidelberg. It's delightful to hear that you found our family room spacious and our staff friendly and helpful. We are also glad that you enjoyed our breakfast and fo… Show more