Hodnocení – Platzl Hotel - Superior Toto je oficiální počet hvězdiček, který byl ubytování udělen třetí stranou, Hotelstars Union, podle oficiální klasifikace. Ubytování bylo porovnáno se standardy cestovního průmyslu a klasifikováno na základě ceny, zařízení a nabízených služeb. Vyberte si pobyt podle hvězdiček!

Dear Bohumil, thank you for your feedback. The first impression of a hotel is very important. We are indeed very sorry that there was a misunderstanding regarding your reservation upon check-in. We understand that this can be upsetting but please know that this was an honest human mistake and not with any bad intentions from our employee. We will train her further so it won’t happen again. We did reserve a table in our restaurant Ayinger am Platzl which is part of the hotel. It cannot be accessed via the hotel room directly but from the street. Our team prepared a nice table with flowers for your wife’s birthday. We cannot comprehend why this would be a disappointment. We apologize that we were unable to create a pleasant stay to you and did not meet your expectations. If you have any further questions or further feedback, please send them to us. We use your feedback to further improve our services. Best regards Heiko Buchta – general manager

Dear Bohumil, thank you for your feedback. The first impression of a hotel is very important. We are indeed very sorry that there was a misunderstanding regarding your reservation upon check-in. We understand that this can be upsetting but … Zobrazit více

Dear Anna, thank you for your review. Regarding the parking cost, we would like to inform you that the price of EUR 30 per day for the garage is actually the average price of all garages nearby. Cleanliness is one of the most important factors in order to feel comfortable in a hotel. We apologize that our team did not show the attention to detail required when cleaning your room. We will investigate immediately as we know that we can do better. Usually our breakfast team receives a lot of praise for the friendly and quick service. We regret to read that you had a different experience. We would certainly appreciate if you gave us another chance with an additional stay so we may prove our improved service to you! Best regards Heiko Buchta – general manager

Dear Anna, thank you for your review. Regarding the parking cost, we would like to inform you that the price of EUR 30 per day for the garage is actually the average price of all garages nearby. Cleanliness is one of the most important fact… Zobrazit více