Reviews of Radisson Blu Hotel, Hamburg This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Congressplatz 2, St. Pauli, 20355 Hamburg, Germany
Loading
Guests also reviewed these properties:
Lucca, Italy
Skala Kallonis, Greece
Split, Croatia
Naples, Italy
Karés, Greece
Road Town, UK Virgin Islands
Koh Mook, Thailand
Zagreb, Croatia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe hotel need update!
Very good located
Dear Waldemar, thank you very much for your feedback. We are pleased that you enjoyed our central location. At the same time, we regret that our facilities did not fully meet your expectations. We are continuously working on improvements and your feedback is very valuable to us. We would be happy to welcome you again on a future occasion. Best regards Franziska Maier Guest Relations Shiftleader
Dear Waldemar, thank you very much for your feedback. We are pleased that you enjoyed our central location. At the same time, we regret that our facilities did not fully meet your expectations. We are continuously working on improvements an… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewOne of the receptionists (a tall german woman), was not friendly, on the contrary.
Dear Humberto, thank you for sharing your feedback with us. We are glad you appreciated the cleanliness, comfort, and location of our hotel. At the same time, we are truly sorry that one of your interactions at reception did not meet the standard of friendliness we are known for. Please rest assured that we will address this internally with our team. We hope you will give us another chance to provide you with a better experience. Best regards, Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel, Hamburg
Dear Humberto, thank you for sharing your feedback with us. We are glad you appreciated the cleanliness, comfort, and location of our hotel. At the same time, we are truly sorry that one of your interactions at reception did not meet the st… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood location.
Crowded breakfast.
Dear Kjell Olav, thank you for your feedback. We are glad you enjoyed our location, but regret to hear that the breakfast felt overcrowded. We will review this with our team to improve the experience for our guests. We hope to welcome you again in Hamburg. Best regards, Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel, Hamburg
Dear Kjell Olav, thank you for your feedback. We are glad you enjoyed our location, but regret to hear that the breakfast felt overcrowded. We will review this with our team to improve the experience for our guests. We hope to welcome you a… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location was super nice. It was just across this beautiful garden and rail station. The hotel is beautiful. We stayed on 23rd floor and the view was super amazing.
Considering the price, the facilities were really poor. There was no toothbrush or slipper which most of the high end hotel provides. There was no garbage bag in the bin. We used our own bag because it felt weird to throw dirty stuff directly in the bin. Breakfast was not super good. There were lots of rawish meat section. No chicken. Only red meat. It was expensive and could have been better.
Dear Guest, thank you very much for your feedback. We are pleased that you enjoyed the central location and the beautiful view from the 23rd floor. At the same time, we regret to hear that some aspects of your stay did not meet your expectations. Please allow us to clarify that we do provide slippers and toothbrushes upon request from our team. We apologize sincerely that this was not communicated to you during your stay. Your comments regarding the waste bags and breakfast selection have been noted and will be shared internally to improve our services further. We truly hope to welcome you back again and provide you with a more seamless experience. Best regards, Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel, Hamburg
Dear Guest, thank you very much for your feedback. We are pleased that you enjoyed the central location and the beautiful view from the 23rd floor. At the same time, we regret to hear that some aspects of your stay did not meet your expecta… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewPerfect braekfast and room, very polite staff.
Dear Doganay, thank you for your wonderful review. We are delighted to hear that you enjoyed our breakfast, your room, and our very polite staff. We look forward to welcoming you back soon. Best regards Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel, Hamburg
Dear Doganay, thank you for your wonderful review. We are delighted to hear that you enjoyed our breakfast, your room, and our very polite staff. We look forward to welcoming you back soon. Best regards Franziska Maier Guest Relations Shift… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNice location and nice view. Beautiful park beside the hotel.
Basic room
Dear Lia, thank you for your review. We are glad you enjoyed the beautiful location and the park next to the hotel. We hope to welcome you back soon. Best regards Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel, Hamburg
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewGreat
The sauna wasnt open untill later in the day
Dear Shane, thank you for your feedback. We are glad you enjoyed your stay. We hope to welcome you back soon. Best regards Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel, Hamburg
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewAlthough the first receptionist I met wasn't very helpful and spoke very brusquely, the person who took over from her was extremely helpful and 'threw in' breakfast even though I hadn't paid for it.
Apart from the initial greeting by the first receptionist there was nothing to dislike at all and I would definitely stay there again if I go back to Hamburg.
Dear Gerald, Thank you very much for your wonderful review and your honest feedback. We are sorry to hear that your first impression at the reception did not meet our standards. All the more we are delighted that our team was able to positively surprise you afterwards and that you enjoyed your stay with us. We truly hope to welcome you back soon here in Hamburg. Kind regards, Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel, Hamburg
Dear Gerald, Thank you very much for your wonderful review and your honest feedback. We are sorry to hear that your first impression at the reception did not meet our standards. All the more we are delighted that our team was able to positi… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery big bed that allowed me to stay with both of my children (6 and 10) in the same room. Very much appreciated.
We were located above an outdoor terrace with very loud music. Fortunately, not into the wee hours. :)
Dear Guest, thank you for sharing your feedback with us. We are delighted to hear that you appreciated the spacious bed and that your family was comfortable during your stay. We regret that the noise from the terrace disturbed your visit. We hope to welcome you and your children back again soon for an even more relaxing stay. Best regards, Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel, Hamburg
Dear Guest, thank you for sharing your feedback with us. We are delighted to hear that you appreciated the spacious bed and that your family was comfortable during your stay. We regret that the noise from the terrace disturbed your visit. W… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe Lady in Reception Was Friendly And Welcoming
Little Overpriced
Dear Aftab, Thank you for your review. We are glad to hear that you appreciated the friendliness of our reception team. We're looking forward to welcoming you again. Best regards, Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel Hamburg
Dear Aftab, Thank you for your review. We are glad to hear that you appreciated the friendliness of our reception team. We're looking forward to welcoming you again. Best regards, Franziska Maier Guest Relations Shiftleader Radisson Bl… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewEverything was perfect 👌
Dear Kristina, Thank you for your wonderful review. We are delighted to hear that everything was perfect during your stay and look forward to welcoming you back soon. Best regards, Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel Hamburg
Dear Kristina, Thank you for your wonderful review. We are delighted to hear that everything was perfect during your stay and look forward to welcoming you back soon. Best regards, Franziska Maier Guest Relations Shiftleader Radisson Blu Ho… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGood location, nice hotel, great staff and good breakfast with lot of choice
Dear Sara, thank you very much for your wonderful feedback. We are thrilled that you enjoyed the central location, our breakfast variety, and especially the friendliness of our team. We look forward to welcoming you back on your next trip to Hamburg. Best regards, Franziska Maier Guest Relations Shiftleader Radisson Blu Hotel, Hamburg
Dear Sara, thank you very much for your wonderful feedback. We are thrilled that you enjoyed the central location, our breakfast variety, and especially the friendliness of our team. We look forward to welcoming you back on your next trip t… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified review