Hodnocení – Hotel ROMY by AMANO

Hi Marketa, We are most grateful for your feedback and we sincerely regret to hear that your experience at our hotel did not meet your expectations. Firstly, your comments about the noise and the reception artefacts are well noted. We aim to create a unique ambiance for all our guests and understand that aesthetic preferences may vary greatly. Our goal is to offer a diverse and distinctive experience that caters to the various tastes of our clientele. However, we are sorry if some aspects didn't resonate with you as expected. In regards to your observation about the room condition, it is always our intention to provide a comfortable stay and we are certainly concerned to hear that you found it otherwise. We are committed to creating a positive environment for our guests and are always striving to improve. We genuinely appreciate your feedback as it provides us with an opportunity to understand the areas where we can focus our attention and continually enhance our guest experience. Your comments have been shared with our team as part of our ongoing commitment to delivering excellent service. Thank you for taking the time to share your thoughts and we hope to have the opportunity to welcome you back in the future, to provide you with a more enjoyable stay. Best regards, Alexandrina Grecu Guest Relations Supervisor AMANO Grand Central & Hotel ROMY by AMANO

Hi Marketa, We are most grateful for your feedback and we sincerely regret to hear that your experience at our hotel did not meet your expectations. Firstly, your comments about the noise and the reception artefacts are well noted. We ai… Zobrazit více

Hi Antonin, Your recent visit to Hotel ROMY by AMANO and the feedback you've provided offer us valuable insights that we always take to heart. It is heartening to know that you found your room clean and appreciated the late check-out convenience. This is indeed an integral part of our commitment to offering a comfortable and relaxing environment. On the other hand, it is regrettable to hear about your experience with the noise level at our establishment and the less than satisfactory interaction with our reception staff. Please accept our sincere apologies for any discomfort caused. We are, however, pleased to read that our hotel manager was able to assist and provide a resolution that was satisfactory to you. It's important to us that every guest leaves with a positive experience, even if things don't always go as planned. While it's disappointing to hear that you may not return, we respect your decision. We will take your comments into consideration as we continually strive to achieve the highest level of guest satisfaction. We hope that despite the setbacks, there were elements of your stay that you enjoyed and we would be thrilled to have the opportunity to provide you with a superior experience in the future. Best regards, Alexandrina Grecu Guest Relations Supervisor AMANO Grand Central & Hotel ROMY by AMANO

Hi Antonin, Your recent visit to Hotel ROMY by AMANO and the feedback you've provided offer us valuable insights that we always take to heart. It is heartening to know that you found your room clean and appreciated the late check-out con… Zobrazit více

Hi Tereza, Your detailed review is greatly appreciated. It's wonderful to learn that our hotel's location in the heart of Berlin served you well, enabling easy transportation and accessibility during your stay. We are also delighted to know that our rooms, albeit compact, were found to be comfortable and adequate for your needs. It's great to hear that the amenities, such as the high-quality hair dryer and cosmetics, added a touch of luxury to your experience. Regarding the noise issue due to our hotel's proximity to the main road, we understand how this could be a concern for some guests. We are glad that closing the window provided a quieter environment for you. For future reference, we do offer rooms that are situated in quieter areas of the hotel which may be preferable for those sensitive to noise. Once again, thank you for sharing your experience. We hope to have the opportunity to welcome you back soon, and provide an even better experience. Best regards, A. Pelouard Director of Rooms AMANO Grand Central & Hotel ROMY by AMANO

Hi Tereza, Your detailed review is greatly appreciated. It's wonderful to learn that our hotel's location in the heart of Berlin served you well, enabling easy transportation and accessibility during your stay. We are also delighted to k… Zobrazit více

Hi Tereza, We are delighted to read your review and to know that you had an enjoyable stay with us. Your kind words about our culinary offerings have warmed our hearts. We take pride in providing our guests with a wide array of delectable dishes, and it's wonderful to know that we have succeeded in exceeding your dining expectations. It brings us immense joy to learn that you did not face any issues during your stay. Our aim is always to provide our guests with a seamless and enjoyable experience, and it's gratifying to know that we were able to achieve that during your visit. Your positive feedback is a testament to the dedication our team puts into ensuring that each guest enjoys their stay. We greatly appreciate your kind words and will strive to keep up the high standards we have set for ourselves. We look forward to welcoming you back on your next visit and ensuring your experience is just as enjoyable. Kind regards, A. Pelouard Director of Rooms AMANO Grand Central & Hotel ROMY by AMANO

Hi Tereza, We are delighted to read your review and to know that you had an enjoyable stay with us. Your kind words about our culinary offerings have warmed our hearts. We take pride in providing our guests with a wide array of delectable… Zobrazit více

Drahá Petra, teší nás, že oceňujete našu centrálnu a pokojnú polohu a naše služby vo všeobecnosti. Vieme, že preferencie komfortu sú veľmi individuálne. Vždy sa však snažíme prispôsobiť rôznym preferenciám a potrebám našich hostí. Je nám ľúto, že ste nenašli pohodlný matrac, vždy sa snažíme poskytnúť vám tie najmodernejšie materiály. Ďakujeme, že ste sa s nami podelili o svoje skúsenosti a že ste si vybrali práve nás. S láskavým pozdravom, A. Melis Hotel ROMY by AMANO

Drahá Petra, teší nás, že oceňujete našu centrálnu a pokojnú polohu a naše služby vo všeobecnosti. Vieme, že preferencie komfortu sú veľmi individuálne. Vždy sa však snažíme prispôsobiť rôznym preferenciám a potrebám našich hostí. Je nám … Zobrazit více

Vážená paní Vanzurová, jsme velmi rádi, že se Vám u nás líbilo. Vzhledem k poloze našeho hotelu se vždy snažíme nabídnout to nejlepší spojení, zde v hotelu ROMY by AMANO nabízíme pohodlí praktických služeb, aniž bychom obětovali eleganci díky blízkosti hlavního nádraží; Víme však, jak důležité je najít to správné ubytování, a proto má naše skupina ve městě několik hotelů by AMANO, abyste mohli najít komfort, který hledáte, aniž byste se vzdali našich služeb a stylu. Doufáme, že jste si mohli užít město, a věříme, že vám naše návrhy budou užitečné. Ještě jednou děkujeme, že jste si vybrali právě nás! Těšíme se, že vás opět přivítáme při vaší další cestě. S laskavým pozdravem, A. Melis Hotel ROMY by AMANO

Vážená paní Vanzurová, jsme velmi rádi, že se Vám u nás líbilo. Vzhledem k poloze našeho hotelu se vždy snažíme nabídnout to nejlepší spojení, zde v hotelu ROMY by AMANO nabízíme pohodlí praktických služeb, aniž bychom obětovali eleganci … Zobrazit více