8.4

Opiniones del Ruby Lotti Hotel Hamburg Esta clasificación indica cómo es el alojamiento en comparación con los estándares del sector según el precio, las instalaciones y los servicios que ofrece. La clasificación la realiza el propio alojamiento. ¡Úsala para elegir tu estancia!

1-3 Düsternstraße, Centro de Hamburgo (parte nueva), 20355 Hamburgo, Alemania

  • Harry

    Escrito en 3 de septiembre de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • Jaime

    Escrito en 31 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Muy limpio y acogedor, con café y té gratis

    armario pequeño, pero no tiene gran importancia

    Respuesta del alojamiento:

    Hey Jaime, Thank you for your kind words about Ruby Lotti. It's great to hear that you appreciated our free coffee and tea and found your room clean and cosy. We understand that you found the closet a bit small. The layouts of our rooms vary, with some being more compact than others. However, even our smallest rooms should include adequate hanging options and a luggage rack, and our larger rooms offer more storage with a wardrobe. It's encouraging to know that this didn't impact your overall experience too significantly. Thank you for your understanding, and we hope to welcome you back for another visit soon. Your Ruby Lotti Team

    Hey Jaime, Thank you for your kind words about Ruby Lotti. It's great to hear that you appreciated our free coffee and tea and found your room clean and cosy. We understand that you found the closet a bit small. The layouts of our rooms v… Mostrar más

    Ruby Lotti Hotel Hamburg
    1 de septiembre de 2025
  • Jose

    Escrito en 31 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    El desayuno normalito, no tienen zumos frescos y la fruta se limita a sandia y melon. La ubicacion excelente.

    En la habitacion no tienen ni un armario ni barras para colgar la ropa, nevera inexistente la habitacion para q me la limpiaran lo reclame, y el servicio del personal salvo una chica canaria muy maja va a lo suyo, no sientes la atencion de otros hoteles al estar integrado en la recepcion el bar es una situacion q no me gusta en absoluto.

    Respuesta del alojamiento:

    Hey Jose Antonio, Thanks so much for taking the time to share your feedback with us. We're glad to hear that you found our location excellent, as we take pride in our central position that allows guests easy access to explore the surrounding area. We're sorry to hear that our breakfast didn't quite hit the mark for you. As part of our Lean Luxury philosophy, we aim to offer high-quality, regional products, and we understand that our selection might not be as extensive as some might expect. Your comments about our juice and fruit selection will be taken into consideration. In terms of room amenities, our unique room designs are conceived keeping in mind the efficient use of space. We do not have wardrobes in our smaller rooms, but provide hanging options and a luggage rack. For more storage options, our larger rooms offer a wardrobe. Also, we don't have minibars in the rooms, but we do offer a 24/7 bar and a Maxi Bar in our Galleys for drinks and snacks. We're sorry to hear about your experience with room cleaning and staff service. Our hosts should be providing attentive, down-to-earth service, so it's disappointing to hear that this wasn't your experience. We appreciate your feedback and will share this with our team to improve. Your comfort and satisfaction are our top priorities, and we hope to have the opportunity to welcome you back to Ruby Lotti in the future for a better experience. Your Ruby Lotti Team

    Hey Jose Antonio, Thanks so much for taking the time to share your feedback with us. We're glad to hear that you found our location excellent, as we take pride in our central position that allows guests easy access to explore the surroundi… Mostrar más

    Ruby Lotti Hotel Hamburg
    1 de septiembre de 2025
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  • Elena

    Escrito en 30 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    No tenía ni peina, cepillo de dientes, pasta, gorro de ducha etc.. para todo lo que pagamos (600€) nada tenía

    Respuesta del alojamiento:

    Hey Elena, Thank you for sharing your thoughts with us. We're sorry to hear that you found our room amenities lacking during your stay. As we lean towards the Lean Luxury philosophy, we focus on offering essential amenities that cater to the needs of most of our guests, while maintaining competitive prices. However, we do offer alternatives such as vending machines for your convenience. We also understand the importance of storage, and we recommend guests who value this to let us know in the booking comments so we can allocate a room with a wardrobe. We hope you were able to enjoy other aspects of your stay, such as our central location and uniquely designed rooms. We look forward to hopefully welcoming you back in the future for a more fulfilling stay. Your Ruby Lotti Team

    Hey Elena, Thank you for sharing your thoughts with us. We're sorry to hear that you found our room amenities lacking during your stay. As we lean towards the Lean Luxury philosophy, we focus on offering essential amenities that cater to t… Mostrar más

    Ruby Lotti Hotel Hamburg
    1 de septiembre de 2025
  • Anónimo

    Escrito en 25 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • Maria

    Escrito en 23 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico

    Me gustó todo, especialmente la ubicación, la amabilidad del personal, el desayuno, las vistas al canal

    Respuesta del alojamiento:

    Hey Maria, Thank you so much for your positive feedback. We're so happy to read your review and hear that you liked everything about your stay at Ruby Lotti, especially our central location and the views of the canal. Our team will be delighted to hear that their friendly service stood out to you. We strive to create a down-to-earth and welcoming atmosphere for all our guests, and it's great to hear that we hit the mark for you. We look forward to welcoming you back soon for another delightful experience in Hamburg. Your Ruby Lotti Team

    Hey Maria, Thank you so much for your positive feedback. We're so happy to read your review and hear that you liked everything about your stay at Ruby Lotti, especially our central location and the views of the canal. Our team will be de… Mostrar más

    Ruby Lotti Hotel Hamburg
    26 de agosto de 2025
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  • Ana

    Escrito en 21 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • Diego

    Escrito en 18 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • Diana

    Escrito en 18 de agosto de 2025 · Se alojó en julio de 2025

    Comentario auténtico
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  • Teresa

    Escrito en 10 de agosto de 2025 · Se alojó en agosto de 2025

    Comentario auténtico
  • Balsalobre

    Escrito en 26 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    La ubicación. La habitación muy espaciosa. La ducha. El trato del personal: muy agradable, amables y profesionales.

    La limpieza de la habitación.

    Respuesta del alojamiento:

    Hey Balsalobre, Thank you for sharing your experience with us. We're happy to hear that you appreciated our central location, the spacious rooms, and unique shower setup. It's also brilliant to hear that our team made such a positive impression on you with their friendliness and professionalism. However, we're truly sorry to hear that the cleanliness of the room didn't meet your expectations. We take pride in maintaining a high standard of cleanliness in our hotel, and we're disappointed that we didn't hit the mark this time. Your feedback is deeply valued and rest assured, we're looking into it and we hope you'll give us another chance some time. We hope to have the opportunity to welcome you back to Ruby Lotti in the future. Your Ruby Lotti Team

    Hey Balsalobre, Thank you for sharing your experience with us. We're happy to hear that you appreciated our central location, the spacious rooms, and unique shower setup. It's also brilliant to hear that our team made such a positive imp… Mostrar más

    Ruby Lotti Hotel Hamburg
    28 de julio de 2025
  • Gustavo

    Escrito en 23 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    La amabilidad del personal

    En la sala del piso 1 debería haber una máquina de café. Está la cartelería, pero nunca estuvo la máquina.

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  • Patricia

    Escrito en 21 de julio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Un trato excelente

    Respuesta del alojamiento:

    Hey Patricia, Thank you so much for your review. It's wonderful to hear that you found our treatment excellent. We do our best every day to provide a down-to-earth service to our guests, and it's heartening to know we hit the mark with you. We look forward to welcoming you back to Ruby Lotti for another enjoyable experience. Your Ruby Lotti Team

    Hey Patricia, Thank you so much for your review. It's wonderful to hear that you found our treatment excellent. We do our best every day to provide a down-to-earth service to our guests, and it's heartening to know we hit the mark with you… Mostrar más

    Ruby Lotti Hotel Hamburg
    22 de julio de 2025
  • Pau

    Escrito en 20 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Ubicación

    Precio desayuno. Calidad ok, pero no variedad

    Respuesta del alojamiento:

    Hey Pau, Thanks for sharing your thoughts. We're thrilled to hear that you enjoyed our central location. It's indeed a wonderful spot to explore the city from. We appreciate your feedback about the breakfast. As part of our Lean Luxury philosophy, we do focus on providing high-quality and regional products rather than an extensive range of options. We understand, though, that variety is important too. We're grateful for your feedback and hope to welcome you back again in the future for another stay at Ruby Lotti. Your Ruby Lotti Team

    Hey Pau, Thanks for sharing your thoughts. We're thrilled to hear that you enjoyed our central location. It's indeed a wonderful spot to explore the city from. We appreciate your feedback about the breakfast. As part of our Lean Luxury ph… Mostrar más

    Ruby Lotti Hotel Hamburg
    21 de julio de 2025
  • Victoria

    Escrito en 18 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico
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  • Mark

    Escrito en 14 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico
  • Maria

    Escrito en 11 de julio de 2025 · Se alojó en julio de 2025

    Comentario auténtico

    Está muy céntrico

    Pues lo único es que me pusieron poco papel higiénico

    Respuesta del alojamiento:

    Hey Maria Jose, Thank you for taking the time to share your feedback. We're glad to hear you appreciated our central location. It's indeed one of the things we're most proud of about Ruby Lotti. As for the shortage of toilet paper, we're sorry to hear about this oversight. We strive to provide our guests with all the necessary amenities for a comfortable stay, so we appreciate you bringing this to our attention. We hope we have the opportunity to welcome you back to Ruby Lotti. Your Ruby Lotti Team

    Hey Maria Jose, Thank you for taking the time to share your feedback. We're glad to hear you appreciated our central location. It's indeed one of the things we're most proud of about Ruby Lotti. As for the shortage of toilet paper, we're… Mostrar más

    Ruby Lotti Hotel Hamburg
    11 de julio de 2025
  • Samantha

    Escrito en 6 de julio de 2025 · Se alojó en junio de 2025

    Comentario auténtico
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  • Claurobe

    Escrito en 3 de julio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Limpio, bastante privacidad, excelente ubicación.

    Me gustaria que lo baños fueran un poco mejor diseñados. La ducha y wc muy conectados por cristales y los cristales hacia la cama

    Respuesta del alojamiento:

    Hey Claurobe, Thank you for your feedback. We're delighted to know that you had a great stay and most of all appreciated the cleanliness and excellent location of Ruby Lotti. Regarding your comment on the bathroom design, we understand that our open bathroom concept with an all-glass rain shower may not be to everyone's taste. It's part of our unique design that many guests appreciate for its modern touch and space optimization. For added privacy, a curtain can be drawn. We do our best to provide clear visuals of this on booking platforms so that our guests can get a sense of our unique design. We hope that we'll have the pleasure of welcoming you back in the future. Your Ruby Lotti Team

    Hey Claurobe, Thank you for your feedback. We're delighted to know that you had a great stay and most of all appreciated the cleanliness and excellent location of Ruby Lotti. Regarding your comment on the bathroom design, we understand th… Mostrar más

    Ruby Lotti Hotel Hamburg
    7 de julio de 2025
  • Catalina

    Escrito en 22 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Nada

    La recepción en un bar donde tenías que registrarte, absolutamente impersonal, todos los corredores de color negro, oscuros, la habitación con ropa de cama percudida, la ducha en una vitrina, poco espacio para guardar ropa, nunca nos hicieron la habitación en las 3 noches, carisimo para lo que era. La atención al pasajero era con los garzones del bar que no te prestaban atención porque estaban en otro quehaceres como atender el bar, Jamás volvería ni lo recomendaría, es más hablaría mal

    Respuesta del alojamiento:

    Hey Catalina, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your stay at Ruby Lotti didn't live up to your expectations. Our Lean Luxury philosophy is about providing high-quality furnishings in a central location with a flexible pricing model. We strive to create a unique experience that balances luxury and affordability. We’ve designed our check-in process to be as quick and efficient as possible, and our hosts are always on hand to assist if needed to make this process as smooth as possible. We're sorry to hear you found our room and bathroom design not to your liking. Our room designs, including our open bathroom concept with a glass surround shower, are intended to maximise space and provide a unique experience for our guests. We understand that this might not be to everyone's taste, but we hope that the majority of our guests appreciate the thought and innovation that goes into our designs. We take cleanliness very seriously at Ruby Lotti, and we're disappointed to hear that you didn't feel the cleanliness was up to standard. We'll certainly take your feedback on board and look into this. We regret that your stay with us didn't meet your expectations, and we hope to have the opportunity to welcome you back in the future and provide a more positive experience. Your Ruby Lotti Team

    Hey Catalina, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your stay at Ruby Lotti didn't live up to your expectations. Our Lean Luxury philosophy is about providing high-quality furnishings… Mostrar más

    Ruby Lotti Hotel Hamburg
    23 de junio de 2025
  • Ciroleo

    Escrito en 19 de junio de 2025 · Se alojó en junio de 2025

    Comentario auténtico

    Es un hotel muy funcional, todo es correcto y muy prctico. Esta muy bien ubicado del centro.

    Las habitaciones muy pequeñas

    Respuesta del alojamiento:

    Hey Ciroleo, Thank you so much for your review. We're glad to hear that you found our hotel practical and appreciated our central location. We indeed pride ourselves on our Lean Luxury philosophy, blending functionality with style. We understand that our rooms might be on the smaller side for some guests. We appreciate your feedback and hope that our efficient layouts and smart design helped maximise your space during your stay. We hope to have the opportunity to welcome you back in the future. Your Ruby Lotti Team

    Hey Ciroleo, Thank you so much for your review. We're glad to hear that you found our hotel practical and appreciated our central location. We indeed pride ourselves on our Lean Luxury philosophy, blending functionality with style. We und… Mostrar más

    Ruby Lotti Hotel Hamburg
    20 de junio de 2025
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  • Camelia

    Escrito en 1 de junio de 2025 · Se alojó en mayo de 2025

    Comentario auténtico

    La habitación es muy confortable, con el espacio muy bien aprovechado. Teníamos vistas al canal. Y el personal de recepción/bar es muy amable y simpático. La ubicación también es muy buena

    Sólo pondría una objeción: no tiene frigorífico.

    Respuesta del alojamiento:

    Hey Camelia, Thanks so much for sharing your thoughts with us. It’s wonderful to hear that you found the room comfortable and appreciated the smart use of space - it's great you got to enjoy a canal view as well. We’re also thrilled that our team left such a positive impression. Friendly and welcoming service is at the heart of what we do, so it’s lovely to know it made a difference for you. And yes, our central location is always a hit. Regarding the fridges, we totally get how that could be a handy addition. As part of our Lean Luxury philosophy, we’ve opted for a slightly different approach - we don’t include minibars in the rooms, but we do offer free hot drinks and a Maxi Bar in the Galleys, along with a 24/7 bar for snacks and drinks whenever you need them. We hope to see you again soon. Your Ruby Lotti Team

    Hey Camelia, Thanks so much for sharing your thoughts with us. It’s wonderful to hear that you found the room comfortable and appreciated the smart use of space - it's great you got to enjoy a canal view as well. We’re also thrilled that… Mostrar más

    Ruby Lotti Hotel Hamburg
    2 de junio de 2025
  • Juan

    Escrito en 21 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico
  • Daniela

    Escrito en 15 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    Muy bien servicio y la atención inmejorable

    No había mucho menú para comer y cenar

    Respuesta del alojamiento:

    Hey Daniela, Thank you for taking the time to share your thoughts on your stay at Ruby Lotti. We're delighted to know that you appreciated our service and the attention from our hosts. Our team really does strive to provide a down-to-earth and exceptional experience for all our guests. Our Lean Luxury philosophy is all about getting the important things right and leaving out unnecessary extras. In dynamic cities bursting with Michelin stars and enticing pop-ups, we’d rather point you in the direction of our favourite foodie spots than try to compete by having our own restaurant. Of course if you just want a light bite or get peckish after hours, our friendly 24-hour bar serve tasty Italian-inspired snacks, along with delicious cocktails and local tipples.  We hope to have the opportunity to welcome you back soon. Your Ruby Lotti Team

    Hey Daniela, Thank you for taking the time to share your thoughts on your stay at Ruby Lotti. We're delighted to know that you appreciated our service and the attention from our hosts. Our team really does strive to provide a down-to-eart… Mostrar más

    Ruby Lotti Hotel Hamburg
    16 de abril de 2025
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  • Gelabert

    Escrito en 6 de abril de 2025 · Se alojó en abril de 2025

    Comentario auténtico

    Desayuno bastante bien y la ubicación para nuestra estancia perfecta

    La forma de hacer el chek in

    Respuesta del alojamiento:

    Hey Sunshine, Thanks for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast and found our location perfect for your stay. Our central location and hearty breakfast are all part of creating a memorable experience for our guests. However, we're sorry to hear that our check-in process didn't meet your expectations. Our self-service check-in is designed to be quick and efficient, typically completed within a minute, with our hosts always on hand to assist if needed. We hope to welcome you back in the future. Your Ruby Lotti Team

    Hey Sunshine, Thanks for taking the time to share your feedback. We're delighted to hear that you enjoyed our breakfast and found our location perfect for your stay. Our central location and hearty breakfast are all part of creating a me… Mostrar más

    Ruby Lotti Hotel Hamburg
    8 de abril de 2025
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