Reviews of Hotel Sankt Maximilian This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Saarallee 12, 54470 Bernkastel-Kues, Germany
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewNice size room on the top floor of the hotel, very nice German breakfast with friendly staff
The AC unit is in the hallway, to get the air moving it might be good to install some ceiling fans in each room, during extreme temperatures the hallway is cool but the rooms still stay warm
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewVery clean and well equipped, great breakfast and parking on site
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewRooms were big. Breakfast wonderful! Staff friendly. Above and beyond.
Stairs
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewVery good location
We did not get any sleep. Their airconditioning mad an extreme loud noise every 3-5 minutes. Even if it was shut off. The staff did not care at all.
Dear Monique, Our air conditioning systems have been newly installed and all our guests are happy to be able to stay in cool rooms. After your complaint, I had a technician come the same day and he couldn't find anything wrong and none of the guests who came after you complained about any noise. The room has been occupied every day since you left... You checked in very late for an overnight stay and dialed the booking messenger at 1.30 am for your complaint. Do you think it is justified to say that the staff does not care if you choose a way to complain that has office hours? We have a telephone number for emergencies at the reception desk even at night, we could certainly have helped you there, but not in the middle of the night via a messenger. This is an attack on me personally, I personally take care of our guests with my small team and it is absolutely important to us whether our guests feel comfortable. You can read that in all the other reviews! It's a shame that you were able to sleep so late that you missed breakfast the next morning. I wonder what kind of reaction you expected when you handed in the keys in the morning when you left as planned? Best regards Sabine Nelius
Dear Monique, Our air conditioning systems have been newly installed and all our guests are happy to be able to stay in cool rooms. After your complaint, I had a technician come the same day and he couldn't find anything wrong and non… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewRooms very tastefully decorated. Pictures online are representative of what you get. "Modular" units in rooms for bed, storage, desk/tv area, etc. made for clean lines, efficiency & plenty of room to set up a home -away-from-home. Loved the stylish light fixtures & multiple options for lighting, not the least of which was the electric blind system that darkened the whole room SO WELL that we slept better!! Totally quiet at night. Loved the comfortable chairs on wheels (brilliant), spacious desk area, comfortable pillows, spacious & spotless bathroom. Parking was fantastic, lots of room in lot on site. Well kept up place that you can tell has a lot of love in it. As we were leaving an older gentleman was securing a grape vine - every detail seems to have been worked out. Good breakfast selection with some of the best thick yogurt I've had. Tasty strong coffee. I asked for, and was given a kettle & glasses to use in room to make tea. Good wifi reception, very reliable. Steps away from main square of Bernkastel-Kues, easily reached in just under 10 minutes. Fantastic location.
Only that we couldn't see the castle or town at all. NOT hotel's fault (we did have a nice balcony with chairs and a table, grape vines cheerfully on it, and a view of a hillside). A. Lot. Of. Stairs. (We will call that "old world" charm.)
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewThe hotel sells their own Riesling wine; fantastic
Reviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewSilence,location,parking
Breakfast,stairs,no refrigerator in the room,no tea/coffe facility in the room
Reviewed: 1 May 2025 · Stayed in May 2025
Verified reviewSufficient parking in the backyard. Just a short walk from the old town.
Breakfast only from 8.
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewThe staff were really friendly and helpful. The location is close to all city attractions. I was able to park my car and also charge it there.
Small blankets that could be bigger. Would be great if we could have some bathroom slippers in the room. Also there were no mineral water in the room for arrival. Hotels usually have some.
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewReviewed: 17 November 2024 · Stayed in November 2024
Verified reviewLocation and onsite parking
The room did not have a kettle or coffee making facilities. During non breakfast service, there’s no staff present to ask for tea or coffee.
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewstaff very friendly. comfortable beds. very clean
some facilities missing, like mini bar, Coffee machine
Reviewed: 2 August 2024 · Stayed in August 2024
Verified reviewStaff was exceptionally friendly and helpful. The air conditioner worked amazing and kept the room cool, which is hard to find in this area.
Nothing. Worked great for our needs!
Reviewed: 15 July 2024 · Stayed in July 2024
Verified reviewGreat breakfast and good old fashioned German service. It's a great old old building that's possible a little over' decorated on the inside.
Unfortunately the bed in our room whas like sleeping on cardboard. Which was slightly improved after complaining, the lovely staff added a couple of (1cm) toppers to make it just bareble.
Reviewed: 12 July 2024 · Stayed in July 2024
Verified reviewReviewed: 30 June 2024 · Stayed in June 2024
Verified reviewBeautiful small hotel in a good location. Very nice rooms and a very friendly staff. We were greeted and showed around on arrival, and the there is ample parking in the back for the guests. The breakfast room was quite amazing and they’re serving a tasty breakfast with a good selection that would cater to most tastes. It’s good value for money and is highly recommended.
Nothing, except that we forgot to ask for the rooms with the balcony.
Reviewed: 11 June 2024 · Stayed in June 2024
Verified reviewStaff were amazing very accommodating... perfect location
Reviewed: 10 June 2024 · Stayed in June 2024
Verified reviewBreakfast was excellent. Location good a short walk across the bridge to centre of town
All good
Reviewed: 21 May 2024 · Stayed in May 2024
Verified reviewReviewed: 14 December 2023 · Stayed in December 2023
Verified reviewReviewed: 16 November 2023 · Stayed in November 2023
Verified reviewNice and clean apartment
We had some difficulty finding the room in the evening as it wasn't clearly signposted.
Reviewed: 16 September 2023 · Stayed in August 2023
Verified reviewThe room was good and clean, breakfast was excellent, the staff were friendly.
The restaurant was closed, a male member of the staff was often quite rude to us, for no known reason.
Dear Fred, thank you for your review and your stay with us. We are glad that you enjoyed it so much with us. I m wondering about your description of a male employee, since only women are currently employed with us. Kind regards Sabine
Reviewed: 6 August 2023 · Stayed in August 2023
Verified reviewVery friendly reception and great breakfast. Hotel is easy to fnd in short walking distance from the old city.