Reviews of Berghotel Hammersbach This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!
Kreuzeckweg 2-6, 82491 Grainau, Germany
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation, location! Right in the heart of Zugspitze land.
Parking can be and issue, make sure you’re not on the side streets!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
Impersonal service. This isn't so much the fault of the staff themselves, but rather the understaffing and working methods.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location is great and the view from the balcony in the morning were spectacular.
Out waiter in the hotel restaurant was not up to our expectations. It seems though, this experience was an outlayer.
Dear Sebastian, Thank you very much for taking the time to review your stay with us in such detail. We are delighted that you enjoyed the location of our hotel and the view from the balcony in the morning. It is also nice to hear that you were completely satisfied with the room amenities, comfort, cleanliness, and value for money. We greatly appreciate your positive feedback on the friendliness and helpfulness of our staff. At the same time, we regret that you were not completely satisfied with the service in our restaurant on this one occasion. Your impression is important to us, and we will take your feedback as an opportunity to further review our service levels. We are pleased to read that you consider this to be an exception and that it did not detract from your overall impression. We look forward to welcoming you back soon and offering you another pleasant stay. Best regards, the Berghotel Hammersbach Team
Dear Sebastian, Thank you very much for taking the time to review your stay with us in such detail. We are delighted that you enjoyed the location of our hotel and the view from the balcony in the morning. It is also nice to hear that you w… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewlocation is beautiful very near the entrances of many trails; breakfast was pretty good with variety of foods; bed was comfortable; pool was very good
the only thing that could be improved is the blackout at the windows, our room was very clear early in the morning - and also, because of the noise of the train maybe a better noise isolation could be cool
Dear casal SP, Thank you very much for your detailed feedback and positive review of your stay with us. We are delighted that you enjoyed the beautiful location of our hotel, found the proximity to the hiking trails particularly pleasant, and that our breakfast and pool met your expectations. We also greatly appreciate your praise for the comfort of the beds and the cleanliness. We gratefully accept your comments regarding the window blackout and the noise level from the train. We greatly appreciate you bringing these issues to our attention and will take them into consideration in our future improvement plans. We hope to welcome you back as our guest soon and wish you all the best until then. Best regards, the team of the Berghotel Hammersbach
Dear casal SP, Thank you very much for your detailed feedback and positive review of your stay with us. We are delighted that you enjoyed the beautiful location of our hotel, found the proximity to the hiking trails particularly pleasant, a… Show more
Reviewed: 25 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewThe hotel is located in a beautiful location surrounded by mountains. The cable car station is right next to the hotel, a big plus. Many additional attractions, such as a swimming pool or sauna, are very tempting. I am sure next time I will choose this hotel again :)
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in May 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in June 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewHotel Hammersbach continues to be outstanding. We last visited 8 years ago in winter - this time in a summer heatwave. The hotel has several separate buildings with different styles and prices according to facilities. Our room was in Haus Wedenfels which is opposite the main hotel and is linked by an underground passage. The underground area includes a pool, sauna, hairdresser, wellness centre, ski-room and a bar. A free travel card for local transport was provided on arrival. At the rear of the hotel is a railway halt for trains to the Zugspitze - Germany's highest mountain. This connects with a cog railway and a cable car to take one to the mountain summit. There is (paid) car parking including an underground park for an extra charge. The room was big, immaculate and had a balcony. It had an excellent ensuite with shower. There was ample storage, a sitting area and desk. The hotel has two restaurants - Kreuzech Restaurant and the Baurnstube. Both can serve a la carte or buffet meals, the latter being more cozy and intimate. Our waitress, Hadeer, was a shining light in the Baurnstube - always smiling, helpful with any language difficulties, efficient and quick. A real asset to the hotel! Every building was colourful with beautiful window boxes.
Visiting in a heatwave would have been more comfortable with airconditioning in the accommodation buildings which would have justified the accommodation price.
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewTypical European breakfast with sliced meats cheeses, pastries, meusli, eggs etc. Great coffee.
Dear Leanne, thank you very much for sharing your impressions with us. We are very pleased that you enjoyed the quiet and picturesque location of our house. It is especially nice to read that you were able to enjoy our breakfast offer with its varied selection as well as the coffee. Your excellent ratings in all areas - from the facilities and cleanliness of the rooms to the comfort and value for money - are a great recognition and motivation for our entire team to keep our service at a high level. Best regards, the Berghotel Hammersbach team
Dear Leanne, thank you very much for sharing your impressions with us. We are very pleased that you enjoyed the quiet and picturesque location of our house. It is especially nice to read that you were able to enjoy our breakfast offer with … Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewRooms were clean/updated. Beds comfortable. Breakfast and dinner and Biergarten were all fantastic.
No AC but enough breeze near the mountain stream to manage the heat.
Dear David, thank you very much for taking the time to share your impressions of your stay with us. We are very pleased to read that you felt comfortable in our modern and clean rooms and enjoyed a restful night's sleep. It is also nice to hear that you particularly appreciated our breakfast and dinner offerings as well as the beer garden. We are happy to pass on your praise for the helpfulness and competence of our team. We very much appreciate your kind words, as they encourage us to offer our guests a pleasant stay at all times. We take note of your comment regarding the lack of air conditioning. However, we are pleased that you still had a comfortable stay thanks to the fresh mountain air. It would be our pleasure to welcome you again on a future occasion. Best regards, trhe Berghotel Hammersbach team
Dear David, thank you very much for taking the time to share your impressions of your stay with us. We are very pleased to read that you felt comfortable in our modern and clean rooms and enjoyed a restful night's sleep. It is also nice to … Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewGreat self contained resort location with restaurants, pool, bar, etc at hotel. It’s located in a suburb of the main town but close access to a dedicated train line to town and local outdoor destinations - train/transit passes included
Older furnishings/room decor Check in could have been better with staff asking about what our plans were and making recommendations Restaurant stops serving food at 9
Dear Guest, thank you very much for sharing your experience with us. We are pleased that you appreciated our hotel's diverse offerings, including restaurants, pool and bar, as well as the convenient public transportation and included tickets. It is especially nice to learn that our resort concept and location contributed to a successful stay. We take your comments regarding the furnishings and decor of the rooms very seriously and will take them into consideration for future improvements. Your feedback on check-in and advice on planning your stay is also very valuable to us, as we would like to further develop the service. We will be happy to pass on your comments about the opening hours of our restaurant to the relevant departments. We thank you for your honest impression and would be delighted to welcome you again for another stay. Best regards, the Berghotel Hammersbach team
Dear Guest, thank you very much for sharing your experience with us. We are pleased that you appreciated our hotel's diverse offerings, including restaurants, pool and bar, as well as the convenient public transportation and included ticket… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewLocation, food, staff
Dear Michael, thank you very much for your wonderful review and your positive feedback on your stay with us. We are very pleased that you appreciated the authentic Bavarian atmosphere, the central location and especially the commitment of our team. It is great to hear that our food and service met your expectations in every respect. Your praise for the facilities, cleanliness and comfort of our rooms motivates us to continue to do our best. We thank you very much for your recommendation and the consistently high ratings. We hope to welcome you again soon. Best regards, the Berghotel Hammersbach team
Dear Michael, thank you very much for your wonderful review and your positive feedback on your stay with us. We are very pleased that you appreciated the authentic Bavarian atmosphere, the central location and especially the commitment of o… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewGreat selection for breakfast!
Dear Judith, thank you very much for taking the time to share your impressions with us. We are particularly pleased that you enjoyed our breakfast offer so much and that you were completely satisfied with the selection. Your excellent ratings in all areas - from room facilities, location and cleanliness to comfort and value for money - are a wonderful recognition and motivation for our team to continue to maintain our high standards. Best regards, the Berghotel Hammersbach team
Dear Judith, thank you very much for taking the time to share your impressions with us. We are particularly pleased that you enjoyed our breakfast offer so much and that you were completely satisfied with the selection. Your excellent ratin… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewFamily room was perfect. Beds are very comfortable. Outstanding restaurant. And breakfast buffet amazing.
Dear Judit, Thank you very much for sharing your impressions with us. We are delighted to read that the family room met your expectations and that you were able to enjoy the comfort of the beds. We particularly appreciate your praise for our restaurant and the breakfast buffet. The positive reviews about the room facilities, location, friendliness of our team, cleanliness and value for money also mean a lot to us. Your feedback is a valuable recognition for our team and motivates us to continue to ensure a high standard for our guests. Best regards, the Berghotel Hammersbach team
Dear Judit, Thank you very much for sharing your impressions with us. We are delighted to read that the family room met your expectations and that you were able to enjoy the comfort of the beds. We particularly appreciate your praise for ou… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewThe location was amazing, the staff was incredibly friendly and helpful, the rooms and entire property were very clean and the food was great!
Dear Scott, thank you very much for taking the time to share your impressions with us. We are delighted to hear that you were completely satisfied with the exceptional location of our hotel, the friendliness and helpfulness of our team and the cleanliness of the rooms and the entire complex. We also very much appreciate your special praise for the food. Your excellent ratings in all areas are a great motivation for our entire team to continue to do our best to provide our guests with an unforgettable stay. Best regards, the Berghotel Hammersbach team
Dear Scott, thank you very much for taking the time to share your impressions with us. We are delighted to hear that you were completely satisfied with the exceptional location of our hotel, the friendliness and helpfulness of our team and … Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewFantastic location! Staff was helpful and friendly. The restaurant was great. We loved the breakfast!
We liked everything
Dear Amanda, thank you very much for sharing your positive impressions of your stay with us. We are delighted that you were able to enjoy the unique location of our hotel in the middle of the mountains and that you felt completely at ease with us. We are particularly pleased that you appreciated the friendliness and helpfulness of our team, the offer of our restaurant and the breakfast. Your praise for the facilities, cleanliness, comfort and value for money is a great motivation for us. It is nice to read that your stay left nothing to be desired. Your feedback encourages us to continue to offer our guests a high standard. Best regards, the Berghotel Hammesrabch Team
Dear Amanda, thank you very much for sharing your positive impressions of your stay with us. We are delighted that you were able to enjoy the unique location of our hotel in the middle of the mountains and that you felt completely at ease w… Show more