Reviews of MAXX by Steigenberger Deidesheim
Am Paradiesgarten 1, 67146 Deidesheim, Germany
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Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewReviewed: 11 October 2024 · Stayed in October 2024
Verified reviewThe location
Old worn and sorry. Bad cleaning!
Reviewed: 3 October 2024 · Stayed in October 2024
Verified reviewThe breakfast was superb, the amenities were great, 24h reception, shop etc.
It was cold, we stayed in October when there were only few degrees at night, heating didn’t work. The most annoying and off putting was the staff who came in our room at 8:30am knocking and opening the door at the same time - I stood naked in the room because the checkout was at 12pm! This is a no go! This happened twice, at 8:30am and at 10:10am. The other thing is the stiff ridged approach of the staff members. The breakfast finished at 10:30am. I still had coffee so I kept sitting, drinking coffee and reading. A member of staff asked me to move to Lobby where it was freezing cold as it is located between two main entrances. They can’t think out of the box and let someone stay where they are. Hospitality on a high level doesn’t look like this.
Reviewed: 1 October 2024 · Stayed in September 2024
Verified reviewWe liked the location in between a little park and the vineyards - about 10-15min walking from the center. Breakfast was good with quite some different things to chose.
We booked a standard room which had no air condition - even though the day was not too hot, the room heated up and we had to sleep with the fully opened window to cool down the room until the next morning and to get some sleep… And as already mentioned by others, the rooms needs an update to justify the price level.
Reviewed: 24 September 2024 · Stayed in September 2024
Verified reviewSpacious rooms, great location relative to Deidesheim and the vineyaeds. a superb breakfast in the garden topped it off.
Nothing.
Reviewed: 20 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 September 2024 · Stayed in September 2024
Verified reviewBeds were very comfortable. It has a bar and quite pleasant outside seating area.
The shower needs a bit more cleaning. It had moldy looking spots. We stayed on a Sunday for one night and they could not accommodate us for dinner service, after a long and extremely hot day it was quite disappointing... and the snack corner albeit useful is overpriced and snacks tasted old.
Reviewed: 21 August 2024 · Stayed in August 2024
Verified reviewLocation and breakfast.
Customer service.
Reviewed: 18 August 2024 · Stayed in July 2024
Verified reviewBetten nihct komfortabel
Reviewed: 4 August 2024 · Stayed in August 2024
Verified reviewThe breakfast
Facilities are outdated, the shower didn’t drain okay and it had mold. The fan in the room didn’t work that strong. We rented bikes and they weren’t well maintained.
Reviewed: 14 July 2024 · Stayed in July 2024
Verified reviewLocation
No warm water, breakfast buffet too crowdy and messy
Reviewed: 16 May 2024 · Stayed in May 2024
Verified reviewschöne Terrasse und Bar area, good service
Too many people :-)
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewReviewed: 8 March 2024 · Stayed in March 2024
Verified reviewReviewed: 6 March 2024 · Stayed in March 2024
Verified reviewGreat place, great value for your money. Breakfast also great!
Nothing
Dear Jeroen, We are delighted that you thoroughly enjoyed your stay at the MAXX by Steigenberger Deidesheim. It is always encouraging to hear guests praise our value for money and our breakfast. Your satisfaction is our top priority and we are pleased that we were able to meet your expectations in this case. Best regards Volker Köhler General Manager & Team
Dear Jeroen, We are delighted that you thoroughly enjoyed your stay at the MAXX by Steigenberger Deidesheim. It is always encouraging to hear guests praise our value for money and our breakfast. Your satisfaction is our top priority and we… Show more
Reviewed: 25 November 2023 · Stayed in November 2023
Verified reviewReviewed: 13 November 2023 · Stayed in November 2023
Verified reviewCheck in
breakfast
Reviewed: 14 October 2023 · Stayed in September 2023
Verified reviewReviewed: 21 September 2023 · Stayed in September 2023
Verified reviewReviewed: 21 September 2023 · Stayed in August 2023
Verified reviewhotel location, room nice and big
shower had mold
Dear Marijke, we are very pleased to hear that you enjoyed your stay with us at the "MAXX by Steigenberger Deidesheim" on the whole and that you especially positively mention our location and the room size. Your comment regarding the shower is important to us. Cleanliness and hygiene are our top priorities and we regret that we did not meet your expectations in this area. We hope to welcome you back soon to provide you with an all-around satisfying experience. Best regards, Volker Köhler Managing Director & Team
Dear Marijke, we are very pleased to hear that you enjoyed your stay with us at the "MAXX by Steigenberger Deidesheim" on the whole and that you especially positively mention our location and the room size. Your comment regarding the… Show more
Reviewed: 13 September 2023 · Stayed in September 2023
Verified reviewThe bed is very comfortable. The location of the hotel is remarkable. Nice green area with a small lake attached and a water fountain. In the heart of the German Toscana.
1. The shower had minor smell coming out of the drainage expanding. 2. Also, I have been charged 12 Euros for parking one night at the garage without knowing it is actually cost to use this facility. The sign pointing to the cost is very small and not in English. This is a bit tricky and I would not park knowing it cost money. 3. 2 minutes after the end of breakfast I asked for a cappuccino with oat milk and was asked by the service lady to pay for the coffee. A bit flexibility will help here. 4. The breakfast is missing more vegetables options.
Dear Lior, we are pleased to hear that you enjoyed your stay at MAXX by Steigenberger Deidesheim and thank you for taking the time to provide us with your feedback. We strive to provide all of our guests with a memorable experience and we thank you for your kind words about our beds, location and green spaces. We acknowledge that there was room for improvement and we sincerely apologize for any inconvenience caused. At MAXX by Steigenberger Deidesheim, we always strive to provide excellent service and maintain the highest standards of hospitality. We are constantly striving to improve our services and offerings to meet our guests' expectations and provide them with a pleasant experience. Once again, thank you for sharing your comments with us. We hope to welcome you back soon! With kind regards Volker Koehler General Manager & Team
Dear Lior, we are pleased to hear that you enjoyed your stay at MAXX by Steigenberger Deidesheim and thank you for taking the time to provide us with your feedback. We strive to provide all of our guests with a memorable experience and … Show more
Reviewed: 10 September 2023 · Stayed in September 2023
Verified reviewReviewed: 9 September 2023 · Stayed in August 2023
Verified reviewReviewed: 16 August 2023 · Stayed in August 2023
Verified reviewIt was a rather large hotel with nice property, gardens.
There was no air conditioning and our ceiling fan dod not work, neither did our fridge.
Dear Kathleen, thank you for submitting your review of MAXX by Steigenberger Deidesheim. We are pleased that you enjoyed our spacious property and gardens. We apologize for the difficulties caused by the lack of air conditioning and working appliances. At MAXX by Steigenberger Deidesheim, we strive to provide our guests with a comfortable and enjoyable stay. We apologize if this visit did not meet your expectations. We hope that you will give us the opportunity to exceed your expectations on another visit. Thank you again for your feedback! With kind regards Volker Koehler General Manager & Team
Dear Kathleen, thank you for submitting your review of MAXX by Steigenberger Deidesheim. We are pleased that you enjoyed our spacious property and gardens. We apologize for the difficulties caused by the lack of air conditioning and work… Show more
Reviewed: 12 August 2023 · Stayed in August 2023
Verified reviewOutstanding choice for breakfast
Dear Kelly, we are pleased to hear that you had a pleasant stay with us at MAXX by Steigenberger Deidesheim. We strive to make each of our guests feel welcome and appreciated, and we are pleased that you enjoyed the breakfast selection we offer. Thank you for taking the time to leave us this thoughtful review. We hope that you will choose MAXX by Steigenberger Deidesheim again in the future. With kind regards Volker Koehler General Manager & Team
Dear Kelly, we are pleased to hear that you had a pleasant stay with us at MAXX by Steigenberger Deidesheim. We strive to make each of our guests feel welcome and appreciated, and we are pleased that you enjoyed the breakfast selection … Show more