Reviews of Sure Hotel by Best Western Wilhelmshaven City
Valoisstr. 1, 26382 Wilhelmshaven, Germany
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewIt was clean and location pretty good.
Middle Eastern guy on Reception. Unbelievably rude to me when I complained that the AC in my room didn't work and asked to be moved to a room where the AC did work. Lied to me that there were no other rooms available, then lost his temper when I showed him that there were rooms available on Booking.com. I was quite shocked.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewParking for motorbike was perfect but €10 is a bit excessive room was ok it was ground level easy access staff seemed helpful and spoke English I would stop again if I was travelling in the area
Quality of food was not good and over priced and the restaurant staff were quite ignorant and seemed stressed and I was English put myself away from the main seating area where it was more lively and more people and ignored me for around 20 mins when I was wanting to pay for my meal and I was stood at the bar
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewGood location
dead flies and really noisy room
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in May 2025
Verified reviewPleasant personnel and a very decent restaurant inside.
Super small room, no coffee machine/ safe in the room (but stated). According to the receptionist, small cleaning can be performed upon request after 3rd night and the change of towel may take place after one week of stay. However, new towels were provided upon request.
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewStaff friendly and very helpful. Food was fantastic.
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 March 2025 · Stayed in March 2025
Verified reviewThis is a lovely hotel, with parking facilities. It is well placed for the attractions. The staff on arrival were excellent. The room was nice and quiet despite the hotel being close to the rail station. Thank you
Nothing of any note
Dear David, thank you for your wonderful feedback! We’re thrilled to hear that you had a pleasant stay and enjoyed the hotel's location, parking facilities, and quiet room despite being near the train station. We truly appreciate your kind words about our staff as well. We look forward to welcoming you again in the future! Best regards, City Hotel Valois-Team
Dear David, thank you for your wonderful feedback! We’re thrilled to hear that you had a pleasant stay and enjoyed the hotel's location, parking facilities, and quiet room despite being near the train station. We truly appreciate your … Show more
Reviewed: 6 October 2024 · Stayed in September 2024
Verified reviewIt was close to the train station. Our room was perfect for what we needed.
I thought I was going to have an issue with it not having AC but opening the window worked out even better.
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewTypical hotel room- nothing spectacular but comfortable enough . Clean - relatively small
Could do with kettle- coffee machine in. Room
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewReviewed: 9 July 2024 · Stayed in July 2024
Verified reviewReviewed: 1 June 2024 · Stayed in May 2024
Verified reviewReviewed: 31 October 2023 · Stayed in October 2023
Verified reviewReviewed: 28 August 2023 · Stayed in August 2023
Verified reviewLarge plenty of room staff was nice location.
outside terrace
Reviewed: 24 August 2023 · Stayed in August 2023
Verified reviewReviewed: 20 August 2023 · Stayed in August 2023
Verified reviewReviewed: 10 August 2023 · Stayed in August 2023
Verified reviewParking could be better
All ok
Reviewed: 4 August 2023 · Stayed in August 2023
Verified reviewReviewed: 14 July 2023 · Stayed in July 2023
Verified review