Reviews of Ark am Hauptbahnhof This is the official star rating given to the property by an independent third party - the Hotelstars Union. The property is compared to the industry standard and scored based on price, facilities and services offered. Use the star rating to help choose your stay!

friendly staff, excellent location, accommodation has lift which is great

wifi had problem one day. cooker is very old and slow. takes about 20mins to heat up

Central location, kitchen (fridge, stove, dishes, kettle), park nearby, spacious room. Good feedback.

Mosquitoes, not much kitchenware (minimum frying pan and casserole), no microwave, no dishwasher (too bad to wash the pan, quite a frequent need), low water pressure in shower, strange WiFi (lots of routers/nets, most without internet at the moment, have to figure out which to use each time), pillows are too thin.

Good location, clean and comfortable, nice staff and a lot of towels

nothing

Roomy apartment and good hospitality from receptionist

Up grade of window blinds and additional cooking utensils

Very helpful staff and very good price . Clean and close to the hbf .

horrible noises during the noght and the bed extremely unconfortable and also noisy

Location. Staff. Facilities

Absence of snacks

The unit was comfortable and the location was great, right outside was a tram line.

We initially booked for 4 nights to pay at the hotel. We didn't choose to pay this way, it was just the way the booking came through.. because of track works we discovered 2 days before that we couldn't make our intended start date for the booking. We requested to change to 3 nights. The response was to charge the total amount for 4 nights to our card. Staff were rude when we called. Booking.com staff said that they didn't understand why we had been charged. Business said it was their policy to charge 2 days before. This was not our contract and it was in the morning, so outside of 48 hours. We managed to get there by very complicated means and then could not find the place as there was no hotel by this name.it uses a different name. Once in, the place was fine and staff we encountered were nice. Come on booking.com, your standards have dropped.

Convenience of being so close to major rail connection.

Rooms not really adapted to hotel standard

The hotel is in good location, you can reach any place by bus or tram. The grocerys are just across the street. Very quiet also. Almost everything you need, was there, but nothing too luxurious. Actually, there was nothing wrong with it.

The kitchen could at least have a spatula. The pillows were too thin and soft for our taste.

Spacious rooms, nice view from the kitchen. Staff was friendly and helped us with luggage (we wanted to leave it for a couple of hours). The location is really good - close to the rw station, grocery shops and restaurants were nearby. Overall, we had everything we needed.

I'd recommend changing pillows. And maybe adding more curtains.

The location is excellent — just a 9-minute walk from Berlin Central Station. There's a supermarket conveniently located right across the street. The woman at reception was very friendly and extremely helpful.

Everything was fine.

Great central location and excellent value for money. The room was large, clean and comfortable. We were on the 4th floor and once we realised there was a lift if was much easier!

We were a little confused as the sign on the street had a different name to the one on our booking,and the entrance didn’t make us feel we had arrived in the correct place. But once we found the check in on the second floor we were fine.

The king size bed was really comfortable, room was spacious, and my towels were changed daily. The location wasn't too far from main railwaystation and there was Aldi nearby. I got a room with 4 bed and kitchen, so I had loads of room. For the cheap price, the room was really great.

The hallway might be a bit shady and hotel's name was different than in the booking but after getting over with the surprise the stay was pleasant. I recommend earplugs as he road is rather busy with ambulances passing by.

Location was good for our needs and the lady on reception was helpful

Confusion with the room we booked, not sure if the issue was with booking.com or hotel. We booked a 2 bedroom apartment, but on arrival we were told we hadn't, but receptionist gave us a 2 bedroom apartment regardless This apartment looked nothing like the picture of the room shown on our booking and it could've done with updating 20yrs ago! It didn't spoil our stay and the room was clean, just not what we were expecting.