Reviews of 25hours Hotel Indre By 4 stars
Pilestraede 65, 1112 Copenhagen, Denmark
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewNice staff and water is given complementary and location is in the city center
Air conditioning is not cold , had to open the windows and also got noise from outside. There is ringing clock in the church that rings every hour. No hangers in the bathroom to hang clothes, shower is almost see through glass which is not comfortable. At the entertance there is steps which i had to carry my bags alone
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe décor is whimsical and stylish, with fun touches like record rooms, typewriters, and even a sex vending machine. The Soeder bath products were heavenly
But service was underwhelming—staff didn’t acknowledge my daughter’s birthday despite advance notice. No luggage racks (they brought an ironing board instead), and while the free minibar is nice, at these prices it feels like the least they could do.
Dear Guest, Thank you for sharing your thoughtful feedback with us. We’re delighted that you enjoyed our whimsical décor, the playful touches around the hotel, and the Soeder bath products. At the same time, I’m very sorry that your daughter’s birthday was not acknowledged during your stay — we completely understand how disappointing that must have felt, and we missed an important opportunity to make her visit extra special. Regarding luggage racks, these are available on request, and I regret that this wasn’t properly communicated to you during your stay. I also appreciate your remarks about the minibar, and we’ll take your feedback to heart when reviewing how we can add more value for our guests. We truly appreciate your comments and hope to have the chance to welcome you back for a more seamless and celebratory experience. Warm regards, Isabella and the team at 25hours Indre By
Dear Guest, Thank you for sharing your thoughtful feedback with us. We’re delighted that you enjoyed our whimsical décor, the playful touches around the hotel, and the Soeder bath products. At the same time, I’m very sorry that your daugh… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBed was super comfortable, rooms were decorated really well and we appreciated the high ceilings. Great location, and we absolutely loved the amenities - particularly the sauna and outdoor shower.
Nothing
Dear Guest, Thank you for your fantastic feedback! We’re so glad you enjoyed the comfort of our beds, the design details, and the spacious feel of the high ceilings. It’s also wonderful to hear that you loved the sauna and outdoor shower — they’re two of our favorite features as well. We hope to welcome you back again soon for another great stay in Copenhagen. Warm regards, Isabella and the team at 25hours Indre By
Dear Guest, Thank you for your fantastic feedback! We’re so glad you enjoyed the comfort of our beds, the design details, and the spacious feel of the high ceilings. It’s also wonderful to hear that you loved the sauna and outdoor shower —… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified review“I had a wonderful stay at this hotel. The rooms were clean and comfortable, and the location was perfect, but what truly made my experience special was the staff — especially Anna. She was incredibly welcoming, professional, and always ready to help with a smile. Anna went above and beyond to make sure I felt comfortable, and her kind attitude left a lasting impression. Thank you, Anna, for making my stay so enjoyable!”
Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our clean and comfortable rooms, central location, and most of all the service from our team. Your kind words about Anna mean a lot — she will be overjoyed to know that her warm and attentive hospitality made your stay so memorable. We truly appreciate you taking the time to share your experience and hope to welcome you back again soon for another special stay in Copenhagen. Warm regards, Isabella and the team at 25hours Indre By
Dear Guest, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our clean and comfortable rooms, central location, and most of all the service from our team. Your kind words about Anna mean a lot — she wil… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewHotel is in the heart of Copenhagen. When you walking in the city center, you can always see Hotel:) The room is big having its small garden. Decoration is good. Staff is very kind and helpful. I didn't take breakfast so I have no opinion. However, I could get free coffee in the mornings.
The pillow is bad and the thin blanket is for single and small. It was so hard to arrange it and sleep; and there is no desk to work. I was alone, however since you have to wash your hands-face in the middle of the room, your roommate may be disturbed.
Reviewed: 26 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe location The hôtel design
The room didn't match the photos on Booking, it was dark with only one small window, under the eaves and very different from the room presented online. We did a stain on our sheets and asked two days in a row for the room to be cleaned and the sheets changed but it was never done. We paid 500€/night and it seems really expensive for a dark under roof room with no daily cleaning.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewVery fun atmosphere, but truth be told it felt a bit portentous after a while, like walking into a movie set which is a fantastic experience but when you start interacting with the props you realise its fake (like the typewriters in the lobby - very disappointing they didn't work)
The staff, the style and colour palette, the bar, the location and the juice machine.
Dear Guest, Thank you for your honest feedback. We’re happy to hear you enjoyed our colourful style, lively bar, friendly team — and of course, the juice machine 🍊. At the same time, I completely get your point about the atmosphere feeling a bit like a movie set at times. Our design is meant to be fun and extravagant, though not all “props” are made to be functional (the typewriters are more for show than storytelling, unfortunately). Your comments help us see things through our guests’ eyes, and we truly appreciate it. We’d love to welcome you back again for another scene in Copenhagen — with just as much colour and character. Warm regards, Isabella and the team at 25hours Indre By
Dear Guest, Thank you for your honest feedback. We’re happy to hear you enjoyed our colourful style, lively bar, friendly team — and of course, the juice machine 🍊. At the same time, I completely get your point about the atmosphere feeling… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location is excellent, in the center of the city and easily accessible by metro. Super close to attractions like palaces, Nyhavn, Christiania
Beneath the surface of the trendy furniture, the hotel lacks good service that you expect for the price that you’re paying. The rooms are cleaned every 3 days - which is not stated anywhere when booking - and when you request additional cleaning they just come and make your bed, the room stays dirty, you are not provided with new towels unless you request them and you have to go pick them up yourself from reception. There are no blackout curtains and the windows face directly to the street and you can hear everything especially on lower floors. You cannot open windows so the rooms stays very humid. The AC/heating doesn’t really work. The bathroom is an “open concept” where the shower, sink, and toilet are all split. This is also not very clear from the pictures the hotel provides, making stays with friends or family extremely uncomfortable!! The shower door is all but see through!! Overall, it’s a 2-star hotel masquerading as a 4 star due to the trendy concept.
Dear Guest, Thank you for sharing such detailed feedback with us. I’m glad you found our location convenient for exploring Copenhagen’s highlights, but I’m truly sorry to read that so many aspects of your stay left you disappointed. Our cleaning concept is designed around flexibility and sustainability, but it should always feel like a service, not an inconvenience. The way this was communicated and delivered in your case clearly wasn’t good enough, and I understand how frustrating it must have been to feel you had to chase after basics like towels. Your comments have been shared directly with our team to improve both communication and execution. I also take note of your feedback on noise, curtains, air circulation, and our open bathroom design. We know some of these features are not to every guest’s preference, and your perspective is very valuable to us. I regret that the overall experience did not reflect the standard you expected, and I appreciate your honesty. We’ll use your feedback to keep improving — and I hope we’ll have the opportunity to offer you a much smoother and more enjoyable stay in the future. Warm regards, Isabella and the team at 25hours Indre By
Dear Guest, Thank you for sharing such detailed feedback with us. I’m glad you found our location convenient for exploring Copenhagen’s highlights, but I’m truly sorry to read that so many aspects of your stay left you disappointed. Our c… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe property was stunning and unique, and everyone was incredibly friendly & helpful.
Dear Guest, Thank you so much for your wonderful feedback! We’re thrilled you enjoyed our unique style and that our team made you feel so welcome. We’d love to have you back again soon for another stay in Copenhagen. Warm regards, Isabella and the team at 25hours Indre By
Dear Guest, Thank you so much for your wonderful feedback! We’re thrilled you enjoyed our unique style and that our team made you feel so welcome. We’d love to have you back again soon for another stay in Copenhagen. Warm regards, Isabell… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGreat experience, quirky and upmarket. Exceeded our expectations. Staff were great, very relaxed atmosphere. Interesting art, books and music.
Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear we exceeded your expectations and that you enjoyed our quirky atmosphere, relaxed vibe, and all the little touches with art, books, and music. The team will be so happy to know they made a difference in your stay. We look forward to welcoming you back for another great experience in Copenhagen! Warm regards, Isabella and the team at 25hours Indre By
Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear we exceeded your expectations and that you enjoyed our quirky atmosphere, relaxed vibe, and all the little touches with art, books, and music. The team will be so h… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe location is the only thing that made this hotel worth staying at
While the hotel is environmentally friendly, we were asked if we wanted daily room cleaning, to which we said yes. However, this service was not provided despite our daily requests. Even after raising a complaint, the cleaning that was eventually done was minimal and unsatisfactory.
Dear Guest, Thank you for sharing your experience with us. While I’m glad you valued our central location, I’m truly sorry to read about the repeated issues with your room cleaning. We should have followed through on your requests right away, and I completely understand your frustration when this did not happen despite your reminders. Our cleaning concept is designed to be flexible and sustainable, but in your case we clearly fell short in delivering the level of service you expected and deserved. Please rest assured this has been shared with our housekeeping team so it doesn’t repeat itself. I regret that this overshadowed your stay, and I do hope you’ll give us another chance in the future to show you the experience we are known for. Warm regards, Isabella and the team at 25hours Indre By
Dear Guest, Thank you for sharing your experience with us. While I’m glad you valued our central location, I’m truly sorry to read about the repeated issues with your room cleaning. We should have followed through on your requests right aw… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation is spectacular, truly walking distance to everything you want to see in Copenhagen but bit of construction in front, not appealing. Quirky decor is inviting and fun. Front entrance bar area is a lovely room. Restaurant staff were very helpful when asking for plate or cutlery. The location of this hotel is its strongest point. Also, very quiet considering you're in the center of town.
The AC did not work at all, both nights in the first room. I barely slept, it was too hot. The staff did nothing to fix it. Sent a cleaner, not even a technician. I only booked this hotel because of the AC. The last 2 nights were a separate booking, room 113 and the AC worked very well. It was a garden room, beautiful sitting area surrounded by garden but it was overgrown, an old towel from a previous guest was hanging off a chair, not impressed. The room itself I'd recommend, although see through shower lacks privacy. The lack AC and responsiveness of the staff was underwhelming. Also to not clean the rooms is cheap from the owners, don't say sustainability is the reason. Garbage accumulates, beds unmade, for the price of the hotel, you should clean the rooms, not make us ask. And all you can drink mini bar is 1 sparkling water, 2 odd snacks, and 1 beer. You have to ask for more, why not simply stock more in the fridge, and add wine.
Dear Guest, Thank you for taking the time to share such a detailed review of your stay with us. We’re happy to hear you enjoyed our central location, quirky design, peaceful garden room, and the friendly service from our restaurant team. At the same time, I’m truly sorry to read about the challenges you experienced, especially with the air conditioning in your first room and the way this was handled. I fully understand how important this was for your comfort, and it’s disappointing that we didn’t resolve it properly during your stay. Please rest assured your feedback has been shared with our team to ensure technical issues are addressed more effectively in the future. I also hear your comments about our cleaning concept and minibar offering. While our sustainability program encourages guests to request daily cleaning rather than it being automatic, we clearly need to do a better job of explaining this upfront and making it feel like a choice rather than a lack of service. And your point about the minibar variety and restocking is well noted — we’re always looking for ways to make this experience more generous and fun. We’re grateful for your honest feedback, and while I regret that parts of your visit left you disappointed, I do hope we’ll have the chance to welcome you again and provide you with a smoother experience all around. Warm regards, Isabella and the team at 25hours Indre By
Dear Guest, Thank you for taking the time to share such a detailed review of your stay with us. We’re happy to hear you enjoyed our central location, quirky design, peaceful garden room, and the friendly service from our restaurant team. … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe quirky decor was really nice. Staff were efficient but not really friendly.
The lighting in the room was beyond belief. You couldn’t have many lights on at one time
Thank you for sharing your impressions with us. We’re happy to hear you enjoyed the quirky décor and that our team took good care of you. At the same time, we’re sorry if the warmth of our usual hospitality didn’t quite come across during your stay – that’s something we’ll certainly reflect on. We also appreciate your feedback on the room lighting. We know it’s an important detail for comfort, and we’ll take a closer look at how we can improve this experience for our guests. We hope to have the chance to welcome you back for a brighter stay in Copenhagen. Warm regards, Isabella and the team at 25hours Indre By
Thank you for sharing your impressions with us. We’re happy to hear you enjoyed the quirky décor and that our team took good care of you. At the same time, we’re sorry if the warmth of our usual hospitality didn’t quite come across during y… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe decor was super cool, so many nice areas in the hotel and fun rooms! Something a bit different! Great location too
The room cleaning was a bit random. We left dog on door. They Just changed the towels and left the rest - undone - not sure why but wasn’t a big deal just bit odd
Thank you for sharing your experience with us! We’re so glad you enjoyed the playful design, fun corners of the hotel, and of course our central location. It’s wonderful to hear the vibe stood out to you as “something a bit different.” Regarding the room cleaning – we appreciate you pointing this out. Our team usually provides a quick clean (fresh towels and bins) when the sign is on the door, and a full clean if requested at reception in the morning. Sorry if this came across as a bit random – we’ll make sure we explain it more clearly next time. We’d love to welcome you back soon for another cool Copenhagen stay. Warm regards, Isabella and the team at 25hours Indre By
Thank you for sharing your experience with us! We’re so glad you enjoyed the playful design, fun corners of the hotel, and of course our central location. It’s wonderful to hear the vibe stood out to you as “something a bit different.” Reg… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewThe hotel design inside was fabulous. The shared public spaces were unique. The cental bar as you enter is so different to just hitting a reception when you walk in. You were guided through the hotel before check in (which I liked) The staff were super accomodating. Fabulous Location The bed was comfortable and shower really good!
The rooms were pretty pokey. The breakfast was expensive and I've seen much better buffets.
Thank you very much for your detailed feedback. We’re delighted that you enjoyed our unique design, lively public spaces, and the warm welcome from our team. It’s great to know you found the bed comfortable and the shower refreshing – and that our central location worked well for your stay. We’re also grateful for your comments about the room size and breakfast. Your input helps us see where we can do better, and we’ll certainly take this into account. We hope to have the chance to welcome you back for another memorable stay in Copenhagen. Warm regards, Isabella and the team at 25hours Indre By
Thank you very much for your detailed feedback. We’re delighted that you enjoyed our unique design, lively public spaces, and the warm welcome from our team. It’s great to know you found the bed comfortable and the shower refreshing – and t… Show more