Reviews of Axel Guldsmeden 4 stars
Colbjørnsensgade 14, Vesterbro, 1653 Copenhagen, Denmark
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewNice location.Hommy
Rooms are small.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewWell designed rooms and comfortable beds. The bathroom was well stocked with all the essentials. The courtyard/lobby area is lovely and a nice quiet place to relax away from the city. The location next to the train station is great, we loved being so close to transit and Tivoli.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewEverything except the mattress
Mattress too soft (matter of taste)
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewEverything amazing! I felt like i was in Bali!
Th courtains in the room was difficult to close
Dear Ruiz, Thank you so much for your wonderful review and perfect scores! 🌟 We’re thrilled to hear that you had such an amazing experience with us and that it even reminded you of Bali—that’s a huge compliment. We truly appreciate your feedback about the curtains and will make sure our team looks into it. Guest comments like yours help us improve while keeping the experience special. It was our pleasure to host you, and we can’t wait to welcome you back again soon! Warm regards, Asta - Axel Guldsmeden
Dear Ruiz, Thank you so much for your wonderful review and perfect scores! 🌟 We’re thrilled to hear that you had such an amazing experience with us and that it even reminded you of Bali—that’s a huge compliment. We truly appreciate your f… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe room was great and the small balcony just made it so special. Nice bathroom as well. All quite spacious. The breakfast was excellent. The food was very good quality and the selection was great, The staff was checking and filling up continuously.
Hi Anne, What a pleasure to read your feedback — thank you so much! We’re thrilled you had such an excellent stay and especially enjoyed the balcony, bathroom, and spacious feel of the room. It’s also lovely to hear that our breakfast hit the spot — the team takes pride in keeping it fresh, plentiful, and full of good-quality bites, so your kind words will make their day. 🌿 With warm regards, Khurram - Axel Reception
Hi Anne, What a pleasure to read your feedback — thank you so much! We’re thrilled you had such an excellent stay and especially enjoyed the balcony, bathroom, and spacious feel of the room. It’s also lovely to hear that our breakfast hit … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified review- sustainability - very comfortable bed - exquisite Spa - Good breakfast - professional staff
- overall Copenhagen prices - slow elevator - Gym is not top end
Hi Hicham, Thank you for sharing your experience with us. We’re so pleased you enjoyed the comfort of the bed, the spa, our sustainable touches, and of course the breakfast. It’s also wonderful to hear that our team came across as professional — that means a lot. 🌿 I appreciate your honest notes about the lift, gym and the general cost of Copenhagen — we hear you. While we can’t change the city prices, we’ll certainly keep working on making sure the value of a stay with us feels worth it. And your feedback on the facilities is helpful as we always look for ways to improve. With warm regards, Khurram - Axel Reception
Hi Hicham, Thank you for sharing your experience with us. We’re so pleased you enjoyed the comfort of the bed, the spa, our sustainable touches, and of course the breakfast. It’s also wonderful to hear that our team came across as professi… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
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Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewShower had almost no pressure Everything was very cramped, bathroom was tiny Towel holder wasn‘t attached to the wall
Thank you for your feedback. We’re sorry the shower pressure, bathroom size, and towel holder did not meet your expectations. The towel holder will be fixed, and we’ll review the shower pressure. Our bathrooms are compact, but our reception is available 24/7 to help with any concerns during your stay.
Thank you for your feedback. We’re sorry the shower pressure, bathroom size, and towel holder did not meet your expectations. The towel holder will be fixed, and we’ll review the shower pressure. Our bathrooms are compact, but our reception… Show more
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in June 2025
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Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewthey charge me 500ddk and i havent recieved back, they said that is automatic and i havent recieved
Hi there, Thanks for sharing your feedback — and I’m really sorry for the trouble with your deposit. I completely understand how frustrating it is to still be waiting for the 500 DKK refund. The deposit is released automatically from our side on check-out, but depending on your bank or card provider, it can take several working days (sometimes up to 30 bank days) before it shows back in your account. If it’s already been longer than that, please drop me a quick email with your reservation details so I can follow up with our accounts team and make sure it’s sorted without any more waiting around. All the best, Sarah
Hi there, Thanks for sharing your feedback — and I’m really sorry for the trouble with your deposit. I completely understand how frustrating it is to still be waiting for the 500 DKK refund. The deposit is released automatically from our s… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified review