Reviews of citizenM Copenhagen Radhuspladsen 4 stars
H.C. Andersens Boulevard 12, 1553 Copenhagen, Denmark
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe location was great.
The tech set-up was gimmicky, didn’t always work, wasted valuable time and was generally annoying. Having to climb up the bed to get into it was also annoying, as was getting out of it in the middle of the night if you needed the loo.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewOverall was a well decorated hotel
Comforters smelled really bad when i entered the room Then sink also smelled WiFi didn’t work the first night, then was ok
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
Bed orientation and the shower leaked
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewGreat location and great hotel. Felt very safe and clean. Good value for location and it was great to have a 7/11 next door.
The ipad controls and lighting was annoying. It was hard to turn off some lights without turning them all off.
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClean and comfortable room, quiet and enough space for the couple
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location and the staff were good.
The room was very cold. At night, it literally felt like wind was blowing over us. Even though they changed our room, the issue was not resolved. The pillows were high and hard. We had stayed at another Citizen hotel before and liked it. However, this experience was both uncomfortable and expensive.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBreakfast was excellent, plenty of choices and great pastries. There were enough things that could be considered vegetarian or vegan. Espresso drinks were especially good. The ginger shots and the green juice were nice additions. The room was clean and up to the usual standards.
The sheets had some holes in them - looks like they were not so much torn as worn through.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation and facilities. Also, breakfast was very good.
Room nicely designed but small
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewA big surprise but we found it really keen and staff were so helpful and location was exceptional
Not a major dislike but getting in and out of the bed from the end was strange Breakfast was ok had real orange juice but somewhat limited in the eating area
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat location, very helpful staff . Buzzy meeting and breakfast space. Very clean and bright rooms with all you need.
Perfect stay.
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewRelaxing Helpful staff liked Ipad Big beds
Expensive but Scandavia is expensive to be expected
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewGreat staff - check in process and bag storage were all excellent! Location was pretty much where we needed to be also.
Room was tiny and mould in the shower. Not much English on the TV. No kettle and tea for a hot drink in the morning.
Dear Chris, Thank you for your feedback. We’re delighted to hear our team made such a great impression and that the check-in and luggage storage went smoothly. It’s also wonderful to know the location worked well for your trip. We’re very sorry, however, about the mold in the shower, that’s not up to our standards, and we will be addressing this with our housekeeping team immediately. Regarding in-room amenities, citizenM made the choice years ago to not provide kettles and instant tea/coffee in the rooms, as our guests have shown a preference for barista-made drinks available 24/7 at canteenM. We understand this might not suit everyone. Thank you again for sharing your experience. We hope to welcome you back and provide a more seamless stay. Warm regards, Citizen Shery
Dear Chris, Thank you for your feedback. We’re delighted to hear our team made such a great impression and that the check-in and luggage storage went smoothly. It’s also wonderful to know the location worked well for your trip. We’re ver… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGreat location…. Comfortable room …
No human interaction at all TV did not work during stay
Dear Guillermo, Thank you for your review, we’re happy to hear you enjoyed the central location and comfort of your room. We’re sorry to learn you felt there wasn’t enough human interaction. While we embrace self-service technology for speed and convenience, our ambassadors are always available 24/7 at the front desk or in the living room areas for a chat, assistance, or even just a friendly hello. We’d love for you to experience that side of citizenM on your next visit. Regarding the TV issue, we apologize for the inconvenience, our ambassadors can always step in to resolve tech hiccups quickly, so please never hesitate to reach out. We truly hope to welcome you again for a smoother stay with both comfort and connection. Warm regards, Citizen Shery
Dear Guillermo, Thank you for your review, we’re happy to hear you enjoyed the central location and comfort of your room. We’re sorry to learn you felt there wasn’t enough human interaction. While we embrace self-service technology for s… Show more
Reviewed: 26 August 2025 · Stayed in June 2025
Verified review