Reviews of Copenhagen Admiral Hotel 5 stars
Toldbodgade 24-28, 1253 Copenhagen, Denmark
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewExcellent location, in close proximity to several interesting location in Copenhagen, very responsive staff,
No gym in the building and the SPA is not even close to state of the art...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt was exceptionally nice with beautiful rooms comfortably furnished and fantastic staff. Location was brilliant
Like it all !!
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewGreat location and loved being along the river. We had a waterside view. Close to everything.
The bar was a little loud some nights outside directly below our room. But it stopped early (11). It was just bad luck to get that room as most were far from the action.
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewGood location, nice and clean.
The only one window in the room is very small.
Dear Xiaoxuan, Thank you for taking the time to share your feedback! We're thrilled to hear that you found our location good and enjoyed the comfort of your stay. We appreciate your comments regarding the small window in your room and will certainly use this feedback to improve our offerings. Your insights are noted, and we strive to enhance our guests' experiences. We hope to welcome you back in the future! Best regards,Anahi J Guest Relations Officer
Dear Xiaoxuan, Thank you for taking the time to share your feedback! We're thrilled to hear that you found our location good and enjoyed the comfort of your stay. We appreciate your comments regarding the small window in your room and wil… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewAmazing location. Very comfortable and great shower. Beautifully designed.
Just a bit pretentious. Outside terrace wouldn’t serve us because they thought it would rain (3 mins down the waterfront we got served). Had dinner at the hotel restaurant one night and they upsold mercilessly. Great location. Renovations obviously cost a lot. They are recouping like crazy. But good basics and a great location.
Dear Wendy, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our fantastic location, comfortable rooms, and beautiful design. However, I'm truly sorry to hear about your frustrating experiences with our service. Your comments about the outside terrace and the upselling at the restaurant are concerning, and I sincerely apologize that we fell short of providing the exceptional service we are known for. This is certainly not the impression we want to give, and I will be addressing these issues directly with our team leaders to ensure it doesn't happen again. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back for a more seamless experience in the future. Sincerely, Anahi J Guest Relations Officer
Dear Wendy, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our fantastic location, comfortable rooms, and beautiful design. However, I'm truly sorry to hear about your frustrating experiences with our… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel is exceptional, right in the heart of Copenhagen. The breakfast buffet was incredible and staff was extremely friendly and helpful. We rented bicycles from the hotel while we stayed and they were dependable and comfortable. We will definitely stay here again the next time we visit Copenhagen!
The only comment we have on what could have been better was that the property was undergoing a renovation while we stayed and as a result to corridor outside our room was being used as storage for linens and other items on carts. We were able to get to our room without any trouble, it just seemed out of character for this beautiful property.
Dear Andrew, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our exceptional location, the incredible breakfast buffet, and found our staff to be friendly and helpful. We appreciate your understanding regarding the ongoing renovations. Your comments about the storage situation will be taken into account as we strive to enhance our guest experience. We look forward to welcoming you back on your next visit to Copenhagen! Best regards!Anahi J Guest Relations Officer
Dear Andrew, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our exceptional location, the incredible breakfast buffet, and found our staff to be friendly and helpful. We appreciate your understandin… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGreat location!
Price was too high!
Dear Suren, Thank you for your feedback! We're thrilled to hear you enjoyed our great location in the heart of the city. I appreciate your comments regarding the pricing, and we will certainly use your insights to improve our value offerings. If you have any further suggestions or thoughts, please feel free to share. We hope to welcome you back in the future! Best regards!Anahi J Guest Relations Officer
Dear Suren, Thank you for your feedback! We're thrilled to hear you enjoyed our great location in the heart of the city. I appreciate your comments regarding the pricing, and we will certainly use your insights to improve our value offerin… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location is great and they are dog friendly
It’s just not a 5* hotel , I’ve been to many and that’s a 4 almost could be a 3. The rooms have 0 lights, you end up with the smallest window with average views across most rooms (I know I changed rooms 3 times and still ended up in a terrible room). The staff was finding excuse for the poor quality of the hotel behind its history and « majestic building » it has nothing majestic. If you want to go to the spa you need to reserve and pay extra, they changed my key 5 times before it actually worked. The room service for dinner ends super early - kid dinner time. Overall expensive, avg staff, horrible rooms with no lights, wanna be luxirious but average at best. Avoid !!!
Dear Yann, Thank you for taking the time to share your feedback. While we are glad to hear you enjoyed our location and our dog-friendly policy, we are truly sorry that your overall experience fell so far short of your expectations. I sincerely apologize for the issues you faced, particularly with the room quality and the key card problems. It is unacceptable that you had to change rooms three times and still did not receive a satisfactory experience. I have addressed this with our front desk and housekeeping teams to prevent such an occurrence in the future. I also apologize if any of our team members came across as making excuses rather than addressing your concerns directly. While our hotel's historical status as a protected building does present certain limitations—such as the size and layout of some rooms and windows, which cannot be structurally altered—this should never be used as a reason for a disappointing stay. Your experience should have been our main priority, regardless of the building's history. We understand your disappointment regarding the spa access and room service hours. We aim to be transparent about these services, and it seems we failed to meet your expectations. Your detailed comments are invaluable as they highlight areas where we must improve. We are committed to making the necessary changes to live up to our reputation and your expectations. Sincerely, Anahi J Guest Relations Officer
Dear Yann, Thank you for taking the time to share your feedback. While we are glad to hear you enjoyed our location and our dog-friendly policy, we are truly sorry that your overall experience fell so far short of your expectations. I sinc… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWe have stayed at this hotel before, but on this occasion we were given a very small room. The passage between the bed and the wall was so narrow that I had to walk sideways, which was very uncomfortable.
Dear Tomas, Thank you for taking the time to share your feedback with us. We're glad to hear you appreciated our location and the service from our staff! However, I’m sorry to learn that the room size did not meet your expectations and caused discomfort during your stay.I truly hope we'll have the opportunity to welcome you back for a more comfortable and enjoyable stay. If you're considering returning, please don't hesitate to contact me directly at anahi.jacquemin@admiralhotel.dk. I'd be pleased to personally assist you in arranging a truly memorable experience. Warm regards!Anahi J Guest Relations Officer
Dear Tomas, Thank you for taking the time to share your feedback with us. We're glad to hear you appreciated our location and the service from our staff! However, I’m sorry to learn that the room size did not meet your expectations and cau… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation, ambience
No coffee machine in the room
Dear Vera, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the location and ambience of Admiral Hotel, and that you found our staff and facilities to your liking. We appreciate your feedback about the coffee machine in the room and will certainly use it to enhance our guest experience in the future. We hope to welcome you back soon! Best regards,Anahi J Guest Relations Officer
Dear Vera, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the location and ambience of Admiral Hotel, and that you found our staff and facilities to your liking. We appreciate your feedback about the … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewExcellent location. Beautiful property. Amazing views. Wonderful staff.
The rooms were a bit warm. The cooling system was not very effective.
Dear Stephanie, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our excellent location, beautiful property, and amazing views. I will definitely pass on your kind words to our staff! I appreciate your comments about the room temperature and the cooling system. We will use this feedback to improve our services for future guests. We hope to welcome you back soon! Best regards!Anahi J Guest Relations Officer
Dear Stephanie, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our excellent location, beautiful property, and amazing views. I will definitely pass on your kind words to our staff! I appreciate you… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewexcellent location
It was surprising and unappealing for a 5-star hotel to have corridors turned into storage space for room service carts.
Dear Ghassan, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our excellent location and found the rooms to your liking. We appreciate your comments regarding the storage of room service carts in the corridors. Your insights are valuable, and we will certainly use them to improve our guest experience. We hope to welcome you back to Admiral Hotel soon! Best regards!Anahi J Guest Relations Officer
Dear Ghassan, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our excellent location and found the rooms to your liking. We appreciate your comments regarding the storage of room service carts in the corrido… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel was perfect, especially for short stays, it’s close to a beautiful area with restaurants shops, also the staff and service and the room, everything was flawless 😍
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our perfect location and found our staff and service to be flawless. Your kind words motivate us to keep providing exceptional experiences for our guests. We appreciate your support and hope to welcome you back to Admiral Hotel soon! Warm regards,Anahi J Guest Relations Officer
Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our perfect location and found our staff and service to be flawless. Your kind words motivate us to keep providing exceptional experiences for our gues… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClty Center
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation
Dear Yoav, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Admiral Hotel and found our location to be the best in town. Your kind words about our staff and facilities mean a lot to us, and I will be sure to share your feedback with the team. We appreciate your support and hope to welcome you back soon! Best regards,Anahi J Guest Relations Officer
Dear Yoav, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Admiral Hotel and found our location to be the best in town. Your kind words about our staff and facilities mean a lot to us, and … Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewDinner next to the river
Dear Bertie, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at Admiral Hotel, especially the dinner by the water! It's great to know that you found our staff, comfort, and facilities to your liking. We hope to welcome you back soon for another memorable experience! Best regards!Anahi J Guest Relations Officer
Dear Bertie, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay at Admiral Hotel, especially the dinner by the water! It's great to know that you found our staff, comfort, and facilities to you… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location
The reception they Messed up the payment, they hold amount and at the end they didn’t take from it they do an additional transaction for the actual price.. also they charged me twice (fortunately I got the chance to visit them after a week to check why I got charged twice and their answer was sorry it was by mistake rather than charging your friend we charged you twice !!
Dear Sultan, Thank you for your review. We are sincerely sorry for the issues you experienced with your payment and for the frustration this caused. This is not the standard of service we aim to provide, and we deeply regret the error. We understand that the double charge and the incorrect hold on your card were frustrating, and we apologize for the inconvenience this caused. However, we would like to clarify that we held preauthorization for the room night and a deposit of 1000kr each night. We are addressing this with our front desk team to ensure our payment procedures are followed correctly to prevent such errors from happening again. We are glad you were able to visit us to resolve the issue, but we know this doesn't excuse the initial mistake. We hope that despite this, you still had a pleasant stay with us. Warm regards, Yuliana Guest Relations Manager
Dear Sultan, Thank you for your review. We are sincerely sorry for the issues you experienced with your payment and for the frustration this caused. This is not the standard of service we aim to provide, and we deeply regret the error. We u… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewStaff were extremely helpful and exceptionally kind
No shower Bidet
Dear Abdul, Thank you for your wonderful review! We are so pleased to hear that our staff made such a positive impression on you. We believe that hospitality is all about being helpful and kind, and your comments are a great compliment to our team. We also appreciate your feedback regarding the absence of a bidet in the shower. We understand that this is a preference for many guests, and we will take your suggestion into consideration as we continue to improve our facilities. We hope to have the pleasure of welcoming you back again soon! :) Warm regards, Yuliana Guest Relations Manager
Dear Abdul, Thank you for your wonderful review! We are so pleased to hear that our staff made such a positive impression on you. We believe that hospitality is all about being helpful and kind, and your comments are a great compliment to o… Show more