Reviews of ProfilHotels Mercur 3 stars
Vester Farimagsgade 17, 1606 Copenhagen, Denmark
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe rooms were very nice and clean, a short walk from everything downtown and an amazing breakfast for a fair price, will definitely return someday
The only thing that bothered me is that the haurdryers are a little outdated and barely work an there was this bump when you enter the bathroom which is kinda sharp and I cut myself a little on it, but nothing serious and I enjoyed my time there a lot
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewPoor WiFi, often not working. Breakfast very expensive
Wifi
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewLocation was great. Breakfast was very good.
Tennis courts right outside room. Room was very warm. Safe did not work. I had to ask twice for fresh towels.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewGreat location very easy to walk/cycle around the city. Ideal that we could rent bikes from hotel.
There was a lot of issues when staying at the hotel. Toilet stopped working twice while staying here. The bath was very dangerous no anti slip mat provided for the room. Step going into the bathroom very dangerous tripped over it a few times. Our fan didn't work properly, had to go to reception to get a new one. Keycard to open our room also stopped working, had to get a new one at reception. We left numerous messages for the manager to contact us and never heard one thing back. The hotel is expensive to stay there for the treatment and service that we received. Wouldn't recommend anyone to stay there.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGreat location, clean, very good breakfast
A bit noisy
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewClose to transportation
Sink was broken, someone’s hair on the pillowcase before first stay, windows hit the tv and one’s bed if open, etc.
Dear Guest, Thank you for your feedback. While we’re glad you found our location convenient for transportation, we’re truly sorry to hear about the issues you encountered with cleanliness, maintenance, and room layout. This is not the experience we want for our guests, and your comments have been shared with our housekeeping and technical teams for immediate attention. We appreciate you taking the time to share your experience and hope we may have the chance to provide you with a much-improved stay in the future. Kind regards, Team ProfilHotels Mercur
Dear Guest, Thank you for your feedback. While we’re glad you found our location convenient for transportation, we’re truly sorry to hear about the issues you encountered with cleanliness, maintenance, and room layout. This is not the expe… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe location is absolutely perfect — right in the heart of Copenhagen, within walking distance of all major attractions 🏙️. The room was neat and simple, without unnecessary extras like a minibar or fridge — which I didn’t need anyway. During my 4-day stay, the bed linen was changed three times, and towels were refreshed daily. Housekeeping was done every day. The bed was very comfortable, with crisp, white, fresh-smelling sheets 🛏️. Power outlets were conveniently placed. Breakfast was a delightful surprise! 👍 Smoked salmon, marinated herring (prepared the way only Scandinavians can!), cold cuts, cheeses (with and without mold — soft and delicate — so delicious! 🧀), fresh breads, rolls, toast 🥐🍞, salads, greens, fruits 🍅🍇. From the hot dishes: omelets, small sausages, baked tomatoes 🍳🌭. Also pastries, dairy, muesli, various jams — so much, so tasty, and high quality. The staff at reception were very kind and professional, check-in was quick, the elevator worked flawlessly, and sound insulation was excellent. I slept with the window open, enjoying fresh air. I was given exactly the room I had requested in advance — on the right floor, with a bathtub, and with a view of my favorite city ❤️ Pure joy 24/7! I was truly happy staying here! ❤️❤️
I can't say that anything really bothered me. Just a small inconvenience after taking a bath: most of the water ended up on the bathroom floor 🥺. I dried it with a towel. But I figured out the reason — you must hold the stopper by the chain and let the water drain slowly. Not really a problem, just a detail to know. Some guests may find it a bit noisy at night — but the room provides earplugs. As for me, I was so happily tired from discovering this beautiful city that I slept like a rock 😄 Next time I miss Copenhagen, I’ll hop on a FlixBus and stay at this amazing hotel again! 🚌💫 Huge thanks! 🙏
Dear Brusini, Thank you so much for your wonderful review! We’re thrilled that you enjoyed your stay and appreciated our central location, breakfast offerings, comfortable beds, and attentive staff. It’s fantastic to hear that your room met all your preferences and that you could fully enjoy Copenhagen from our hotel. We also appreciate your note regarding the bathroom drainage — it’s a small detail, but your tip is very helpful for future guests. We’re glad it didn’t affect your overall experience and that you were able to sleep soundly despite the city’s nighttime sounds. We look forward to welcoming you back on your next trip to Copenhagen — it will be a joy to have you with us again! Warm regards, Srizana Team ProfilHotels Mercur
Dear Brusini, Thank you so much for your wonderful review! We’re thrilled that you enjoyed your stay and appreciated our central location, breakfast offerings, comfortable beds, and attentive staff. It’s fantastic to hear that your room me… Show more
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewLoved the value and the location for our fun in Copenhagen. Public transport options everywhere near the hotel.
Tivoli Park on Saturday night at 2330 does fireworks; be prepared to listen to the fireworks. Loud they are.
Dear Rich, Thank you for sharing your experience. We’re delighted to hear you loved the value and our central location with easy access to public transport for exploring Copenhagen. Tivoli’s fireworks are indeed a big part of the city’s charm, though we understand the noise can sometimes be a surprise. We’re glad you enjoyed your stay overall and hope to welcome you back for another fun visit. Kind regards, Gamado Team ProfilHotels Mercur
Dear Rich, Thank you for sharing your experience. We’re delighted to hear you loved the value and our central location with easy access to public transport for exploring Copenhagen. Tivoli’s fireworks are indeed a big part of the city’s ch… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThere was very little I liked. At best you could say the location was central and close to the train station - however that's if you feel like near enough sleeping on the track as that's what it was like from a noise-perspective!
The room was old and tired. Curtains and decor need a significant upgrade. Old carpet. Bathroom had a horrible stained shower curtain and old fittings. Did not meet expectation. Wifi was intermittent. Very disappointed. Although stated no Air Conditioning - it really needed it and make sure you insist on not having a room on the front of the building as it was extremely noisy - no way you could leave the window open for air.
Dear Lynne, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your stay did not meet your expectations. We understand how important comfort, quiet, and up-to-date facilities are, and we regret that noise, room condition, and Wi-Fi issues affected your experience. Your comments regarding the furnishings, bathroom, and need for air conditioning are very valuable and will be shared with our team as we continue our improvement efforts. Please know we take this seriously and are working towards providing a better experience for all our guests. We appreciate your honesty and hope we may have the chance to welcome you again in the future under improved conditions. Kind regards, Gamado Team ProfilHotels Mercur
Dear Lynne, Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your stay did not meet your expectations. We understand how important comfort, quiet, and up-to-date facilities are, and we regret tha… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewBreakfast was very good. Location excellent - except the noise of the trains going into the train station - I did not realize the tracks were so close (within 50 m) and trains braking or speeding up 24/7 - so very noisy! But a really nice hotel. The Italian restaurant next door is AWESOME!!! please eat there great food, excellent service and reasonable prices! There is a market just to the left 150m with everything! Walking distance to all of Copenhagen!!!
TRAIN NOISE 24/7!!! The mattresses were horrible and need to be replaced with nice new modern firm ones.
Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNo Air-conditioning and receptionist was quite rude
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect and very comfortable beds
The lights weren’t working properly and some of the outlets didn’t work the whole time
Dear Andrei, Thank you for sharing your review. We’re glad you enjoyed our central location and found the beds comfortable. We’re sorry to hear about the issues with the lights and outlets during your stay, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we’ll make sure it’s addressed. We hope to welcome you back for an even smoother stay next time. Kind regards, Team ProfilHotels Mercur
Dear Andrei, Thank you for sharing your review. We’re glad you enjoyed our central location and found the beds comfortable. We’re sorry to hear about the issues with the lights and outlets during your stay, and we appreciate you bringing… Show more
Reviewed: 29 August 2025 · Stayed in July 2025
Verified reviewA lovely hotel in a central location. Very close to CPH central station and other transport links. Tivoli and museums/shops/restaurants/pubs are no more than a five minute walk. The hotel was very clean and the beds comfortable. We slept very well, despite the heat (we visited early July). Some noise from the road/trains outside with the windows wide open, but what you would expect from a central location and not enough to keep us awake! The hotel staff were lovely, friendly and helpful. A perfect base to explore a wonderful city. Will definitely stay again, hopefully sooner rather than later.
Dear Gemma, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our central location, clean rooms, and comfortable beds, and that our team made you feel so welcome. It’s great to know the noise from the city didn’t disturb your rest and that you found us to be the perfect base for exploring Copenhagen. We look forward to welcoming you back for another stay — hopefully very soon! Kind regards, Team ProfilHotels Mercur
Dear Gemma, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our central location, clean rooms, and comfortable beds, and that our team made you feel so welcome. It’s great to know the noise from the city didn’t… Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewToo expensive for nothing special in the hotel Noicy
Expensive
Dear Kuauhyama, Thank you for taking the time to share your feedback regarding your recent stay with us. We're genuinely sorry to hear that your experience did not meet your expectations. Your comments about cleanliness, noise, and overall value are taken seriously, and we sincerely apologize for any inconvenience caused during your visit. We understand how important comfort and value are, and we're currently reviewing your remarks with our team to ensure improvements are made in the areas you've highlighted. We appreciate your honesty—it helps us identify where we can do better. If you would be open to further discussion, we would welcome the opportunity to connect with you directly and work towards a more positive experience in the future. Best regards, Hotel Mercur
Dear Kuauhyama, Thank you for taking the time to share your feedback regarding your recent stay with us. We're genuinely sorry to hear that your experience did not meet your expectations. Your comments about cleanliness, noise, and ov… Show more
Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThis hotel has a great location, close to the railway station and just a walking distance from a center, shops and attractions. The room was spacious, breakfast tasty - I recommend it for a stay.
Dear Aleksandra, Thank you so much for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay—especially our central location, spacious rooms, and tasty breakfast. It's wonderful to know that you found everything convenient and within walking distance, which is something many of our guests appreciate as well. Your recommendation means a lot to us, and we truly value your feedback. We hope to have the pleasure of welcoming you back to Hotel Mercur on your next visit to the city. Best regards, Hotel Mercur
Dear Aleksandra, Thank you so much for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay—especially our central location, spacious rooms, and tasty breakfast. It&#… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe breakfast is ok at least you have choices.
The room is dusty, specially the carpet and there is a strange smell at the bathroom, the shower head is dirty. Because of dust my allergy triggers that I have rashes all over my face and body. The room is so hot and noisy, I couldn't sleep. I booked for 5 days from August 20 till 25th, but I checked out August 22 and I am asking for refund but untill now Booking.com doesn't replied to me yet. The consolation is that the day shift guy at the reception is really helpful.
Dear Bautista, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations. We are very sorry to hear about the cleanliness issues you encountered, including the dust, bathroom condition, and unpleasant smell, as well as the discomfort caused by noise and temperature. Your health and comfort are very important to us, and we deeply regret that these issues affected your stay to such an extent. We appreciate your kind words about our day shift receptionist and will be sure to pass along your compliments. Regarding your early departure and refund request, we recommend following up directly with Booking.com, as they manage the booking and refund processes. We will also review your case internally to ensure we can improve our service. Thank you again for your honest feedback. We are committed to addressing these concerns to provide a better experience for future guests. Best regards, Hotel Mercur
Dear Bautista, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet your expectations. We are very sorry to hear about the cleanliness issues you encountered, including the dus… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBreakfast was amazing!
No air con
Dear Phillips, Thank you very much for your wonderful review and recommendation! We’re thrilled to hear that you enjoyed your stay and especially appreciated our breakfast and overall service. Your kind words mean a lot to our team. We also appreciate your feedback regarding the absence of air conditioning. We understand how important this is for comfort, and we are continuously exploring ways to enhance our facilities to better meet our guests’ needs. We look forward to welcoming you back to Hotel Mercur in the future! Best regards, Hotel Mercur
Dear Phillips, Thank you very much for your wonderful review and recommendation! We’re thrilled to hear that you enjoyed your stay and especially appreciated our breakfast and overall service. Your kind words mean a lot to our team. We a… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation was great and staff were polite
The beds only had mattress toppers not mattresses, the curtains were too small for the windows and let in too much light in and the rooms were too warm
Dear David, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you appreciated our convenient location and the politeness of our staff – your kind words mean a lot to us. At the same time, I am truly sorry to learn that the comfort of your room did not meet your expectations. We take your comments regarding the bedding, curtains, and room temperature seriously, and I have shared them with our management team so we can work on improvements. Your observations help us to enhance the experience for all our guests. We sincerely hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay. Best regards, Hotel Mercur
Dear David, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you appreciated our convenient location and the politeness of our staff – your kind words mean a l… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation is very close to everything happening but maybe too close. Room was clean, and bed was comfy.
No AC so the room gets very hot when windows are closed. They had to be closed because of proximity to the train making the noise unbearable. Hotel should definitely upgrade the windows to be soundproofed.
Dear David, Thank you for your feedback. We’re pleased to hear you enjoyed the central location, cleanliness, and comfort of the bed. We understand your concerns regarding the noise and room temperature and truly appreciate your suggestion about upgrading the windows. This is valuable input that helps us improve the experience for our guests. We hope to welcome you back for a more comfortable stay in the future. Kind regards, Gamado Team ProfilHotels Mercur
Dear David, Thank you for your feedback. We’re pleased to hear you enjoyed the central location, cleanliness, and comfort of the bed. We understand your concerns regarding the noise and room temperature and truly appreciate your suggestion… Show more