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Reviews of Four Points Flex by Sheraton Copenhagen City 3 stars

Helgolandsgade 14, Vesterbro, 1650 Copenhagen Copenhagen, Denmark

#107 of 126 hotels in Copenhagen

Guests' Choice

Review score

Based on 394 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.7

  • Location

    8.9

  • Facilities

    7.1

  • Staff

    8.3

  • Value for money

    7.1

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 26 August 2025

    8.0
    Great value for the price
    • Leisure trip
    • Group
    • Standard Double Room with King Bed
    • Stayed 1 night

    Shower was just a curtain instead of a proper built one, the kind that floods your whole bathroom if you're not careful. Squeegee provided...

    Excellent location - a 2 minute walk to the main Copenhagen train station. Very pleasant and helpful staff. Good value for this price, would gladly visit again

    Stayed in August 2025

  • Reviewed: 11 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    A bit too hot in the rooms

    Everything is reachable within minutes Staff super friendly and welcoming

    Stayed in July 2025

  • Reviewed: 12 June 2025

    7.0
    The Hotel is a waste of money.
    • Leisure trip
    • Group
    • Efficient Single Room with Twin Bed
    • Stayed 4 nights
    • Submitted via mobile

    Late check-in due to a problem with the room reservation. The hotel said they did not receive our reservation details, which took a long time to find a room and the room type was not as booked. The room and toilet is very small.

    Location is Good.

    Stayed in June 2025

  • Reviewed: 10 June 2025

    8.0
    Freat location and affordable
    • Leisure trip
    • Solo traveller
    • Efficient Single Room with Twin Bed
    • Stayed 1 night
    • Submitted via mobile

    Room very tiny

    Excellent location near the train station

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Efficient Double Room with Double Bed
    • Stayed 4 nights
    • Submitted via mobile

    Noise from back street

    Nice place but very small. Goodnlocation and helpful staff

    Stayed in June 2025

  • Reviewed: 1 June 2025

    8.0
    Great place to stay in Copenhagen
    • Leisure trip
    • Solo traveller
    • Efficient Single Room with Twin Bed
    • Stayed 3 nights
    • Submitted via mobile

    It's pretty basic, the rooms are fairly small - You only get one pillow and there's nothing in the room apart from the bed, the fan and the bathroom (with towels). Would have loved a small kettle for a cuppa! I had to ask for a second pillow, the towels were slightly raggedy.

    The location is great - less than 5 minutes walk to the Central train station and from here you can get to the airport, Malmö, wherever you wish to go! You're also close to the centre of town - I walked everywhere. Considering Copenhagen is expensive generally, the hotel was great value for money. Staff were helpful and when I asked for a second pillow, I got one immediately. The breakfast is fine but expensive - it's pretty basic for the price, but maybe this is standard for Copenhagen. The hotel is also quite committed to sustainability which is good

    Stayed in June 2025

  • Reviewed: 19 May 2025

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately, the checking in process was not very successful as they couldn’t find the booking. I was told multiple times that there wasn’t any rooms booked in my name by multiple staff. Eventually it was explained that the booking information wasn’t transferred over. This process seemed to take around 30 minutes causing significant frustration. However, once we finally got checked in we found the hotel staff very helpful and friendly. The hotel was in a good location although it was a little noisy in the evening.

    Stayed in May 2025

  • Reviewed: 18 May 2025

    8.0
    Good location with friendly staff.
    • Leisure trip
    • Couple
    • Standard Double Room with King Bed
    • Stayed 6 nights
    • Submitted via mobile

    Some street noise at night.

    Breakfast room layout was good and we enjoyed the food selections. We liked the location and our room.

    Stayed in May 2025

  • Reviewed: 4 May 2025

    7.0
    Great location and a decent room
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Twin beds for a couple. Other people’s hair on the beds. Bathrooms are a bit dated

    Great location and was easy to get to different things. The metro and Lime bikes round the corner so easy access

    Stayed in May 2025

  • Reviewed: 30 April 2025

    6.0
    It was ok. We loved Copenhagen but not so much to accomm.
    • Leisure trip
    • Family with young children
    • Standard Double Room with King Bed
    • Stayed 3 nights
    • Submitted via mobile

    Extremely noisy, people walking down the hall sound like they’re in your room. Water pressure sucks. Absolutely no facilities in the room, no tea, kettle, fridge… nothing. We’ve stayed in almost 15 hotels across Europe in the past 2 months and never have we had this little facilities available. Especially not at this price point! You will be charged 100 DKK per day for a cot… 100 per day, for something that only has to be made up once? Seems a bit greedy.

    Great location and large comfortable bed.

    Stayed in April 2025

  • Reviewed: 16 April 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Efficient Single Room with Twin Bed
    • Stayed 3 nights

    Rooms are very tiny, bare minimum furniture. STreets are noisy in night, but I had requested a room facing courtyard, which they obliged, so didnt have issue of noise

    The location was very good and convenient, Very close to train station and hence easily accessible. The hotel has cycles for rent so no need to go around to search. This was very convenient to move around in Copenhagen

    Stayed in April 2025

  • Reviewed: 12 April 2025

    7.0
    Great location for the city
    • Leisure trip
    • Solo traveller
    • Standard Double Room with King Bed
    • Stayed 3 nights

    The breakfast does not include anything cooked (unless you want to boil your own egg) which for the price was a bit cheeky. The TV in my room supposedly had BBC World on the menu but it came up with a Swedish channel. There was no other English news channel on the TV. I asked the staff to look at it but they couldn't fix it.

    The location is ideal for the central station where you can also get the metro. Just a 5 minute walk away. The room was OK with a large bathroom but with a slightly odd layout in relation to the bed.

    Stayed in April 2025

  • Reviewed: 16 March 2025

    7.0
    Great location, clean and comfy
    • Leisure trip
    • Solo traveller
    • Efficient Double Room with Double Bed
    • Stayed 1 night

    There's no kettle or glasses / tea or coffee at all in the room, it's not expensive to provide. Also, storing the luggage after checkout is not free, the price is 40 DKK per bag, per 24hrs.

    The location is the best for someone who arrive or need to leave by train, as it's close to central station. Very short walk to the metro as well, so great for exploring the city. I actually got my room downgraded due to some issue with the room, but they compensated with free breakfast so it's OK. The room is small but clean and nice design. Bed is comfortable. The staffs are nice and helpful.

    Stayed in March 2025

  • Reviewed: 8 March 2025

    7.0
    Well located for a short stay.
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights

    Paying for left luggage. Room was compact. A little expensive.

    Location - easy 3 min walk from main station, train to airport every 15 mins, journey time 12 mins. Good breakfast. Small bar & work area in foyer. Left luggage for an extra payment. Great bar around corner (by station).

    Stayed in March 2025

  • Reviewed: 9 January 2025

    6.0
    Below average !
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom finishes before starting, the shower is pathetic in pressure, will take ages to shower if you don’t freeze. Not sure how Marriott bonvoy took it !

    Very good location

    Stayed in December 2024

  • Reviewed: 12 December 2024

    8.0
    Very good
    • Business trip
    • Group
    • Single Room
    • Stayed 1 night

    Price is too costly

    Stayed in December 2024

  • Reviewed: 3 December 2024

    8.0
    OK
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    tv turn on at 5:00 am automatically

    close to public transport

    Stayed in December 2024

  • Reviewed: 25 November 2024

    8.0
    good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 4 nights

    It does not have a refrigerator.

    Excellent localization, close to public transport and restaurants. The room is clean and cleaned diary. The room is warm and the bed clothes are good. I would stay again.

    Stayed in November 2024

  • Reviewed: 8 October 2024

    7.0
    Enjoyable and Copenhagen definitely worth a visit.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    Travelled with my wife and youngest child the room was small for 3 people with limited cupboards and hanging space for clothing.

    Hotel was clean and staff very friendly. Beds comfortable and clean.

    Stayed in October 2024

  • Reviewed: 7 October 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 3 nights
    • Submitted via mobile

    The price. Guess it’s normal for Copenhagen, but for almost 200 Euro a night I would expect a little more comfort. At least a small fridge in the room.

    Good location, friendly staff

    Stayed in October 2024

  • Reviewed: 28 September 2024

    8.0
    It was nice.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The price of the breakfast. I think it should be included in the price of the room.

    Stayed in September 2024

  • Reviewed: 27 September 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The size of the room is tiny. Just didn't expect it to be so small for the price.

    Staff were very kind, knowledgeable, and very, very helpful!!

    Stayed in July 2024

  • Reviewed: 17 September 2024

    8.0
    Short, comfortable, practical
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Room was on the first floor, facing the street, which meant quite some noise from the street at night (lots of traffic on the street as this is a main street to get to the city, and party people on the street as well as it was thursday night.

    Location right behind the Central Station was chosen on purpose, so facilitate easy access to the train to the airport. The place is 5 mins walk from the station. Room is small, clean and comfortable.

    Stayed in September 2024

  • Reviewed: 11 September 2024

    7.0
    Good location and comfortable room
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable room, close to the train station station, suited us perfectly for a quick overnight stopover in Copenhagen.

    Stayed in September 2024

Showing 1 – 25

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