Reviews of Four Points Flex by Sheraton Copenhagen City 3 stars
Helgolandsgade 14, Vesterbro, 1650 Copenhagen Copenhagen, Denmark
Loading
Guests also reviewed these properties:
San José, Spain
Sveti Vlas, Bulgaria
Gdynia, Poland
Llandudno, United Kingdom
Râşnov, Romania
Cala Llonga, Spain
Alicante, Spain
Piran, Slovenia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewClose to the train station. Very clean and very friendly and professional staff
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewExcellent location - a 2 minute walk to the main Copenhagen train station. Very pleasant and helpful staff. Good value for this price, would gladly visit again
Shower was just a curtain instead of a proper built one, the kind that floods your whole bathroom if you're not careful. Squeegee provided...
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation
No air con and very noisy location. Can’t sleep with windows closed due to no air con
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe hotel is located across the street of the "Candy Club," which operates all night long and has people yelling or talking all night until 5 am. It was bad because our windows had to be open at night because of the heat in the Summer.
What I mentioned above.
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewEverything is reachable within minutes Staff super friendly and welcoming
A bit too hot in the rooms
Dear Daniel Thank you for appreciating our staff sevices. And we apologize that you find the room is hot, due to it´s summer season, and we don´t have aircon in the room but we provide a fan. We do hope that you got one. We look forward to see you back again soon. Best Regards Reception
Dear Daniel Thank you for appreciating our staff sevices. And we apologize that you find the room is hot, due to it´s summer season, and we don´t have aircon in the room but we provide a fan. We do hope that you got one. We look forward to … Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in May 2025
Verified reviewLocation is in the center. However there are some homeless people around the corner
Location
Hi Vera, Thank you for your feedback on your stay with us. We hope to see you another time. Best Regards, Eva
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewLocation is Good.
Late check-in due to a problem with the room reservation. The hotel said they did not receive our reservation details, which took a long time to find a room and the room type was not as booked. The room and toilet is very small.
Hi Pinsuda, Thank you for your feedback on your stay with us. We have experinced some issues with out system and reservation not entering the system as its supposed to. I do see you got one of the orginal booked rooms for your stay. Best Regards, Eva
Hi Pinsuda, Thank you for your feedback on your stay with us. We have experinced some issues with out system and reservation not entering the system as its supposed to. I do see you got one of the orginal booked rooms for your stay. Bes… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewExcellent location near the train station
Room very tiny
Hi Valentina, We are glad to see that you enjoyed our location. Our building is a very old building due to which the room sizes can vary from room to room. We always ask our guests to reach out to our 24/7 open reception regarding any inconvenience during their stay. Best Regards, Dixika Four Points Flex Copenhagen City
Hi Valentina, We are glad to see that you enjoyed our location. Our building is a very old building due to which the room sizes can vary from room to room. We always ask our guests to reach out to our 24/7 open reception regarding any… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewNice place but very small. Goodnlocation and helpful staff
Noise from back street
Hi Andy, We are so happy that you liked our location and staff's hospitality. We are located in the centre therefore noise from the street is unavoidable unfortunately. We always ask our guests to reach out to our 24/7 open reception regarding any inconvenience during their stay. We hope to see you soon! Best Regards, Dixika Four Points Flex City
Hi Andy, We are so happy that you liked our location and staff's hospitality. We are located in the centre therefore noise from the street is unavoidable unfortunately. We always ask our guests to reach out to our 24/7 open recept… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewThe location is great - less than 5 minutes walk to the Central train station and from here you can get to the airport, Malmö, wherever you wish to go! You're also close to the centre of town - I walked everywhere. Considering Copenhagen is expensive generally, the hotel was great value for money. Staff were helpful and when I asked for a second pillow, I got one immediately. The breakfast is fine but expensive - it's pretty basic for the price, but maybe this is standard for Copenhagen. The hotel is also quite committed to sustainability which is good
It's pretty basic, the rooms are fairly small - You only get one pillow and there's nothing in the room apart from the bed, the fan and the bathroom (with towels). Would have loved a small kettle for a cuppa! I had to ask for a second pillow, the towels were slightly raggedy.
Dear Gráinne, Thank you for taking the time to share such detailed feedback. We are really pleased to hear you enjoyed our convenient location and found it easy to explore the city. It is also great to know you felt we offered good value for money and that our staff were helpful and responsive during your stay. As a budget hotel, we aim to provide comfortable, clean, and functional accommodations at an affordable price, while keeping sustainability in focus. We appreciate your comments regarding the room setup and amenities. While we keep things simple, suggestions like adding a kettle are helpful and something we’ll consider for the future. We hope to welcome you back the next time you're in Copenhagen! Best Regards, Dixika
Dear Gráinne, Thank you for taking the time to share such detailed feedback. We are really pleased to hear you enjoyed our convenient location and found it easy to explore the city. It is also great to know you felt we offered good value … Show more
Reviewed: 23 May 2025 · Stayed in March 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 19 May 2025 · Stayed in May 2025
Verified reviewUnfortunately, the checking in process was not very successful as they couldn’t find the booking. I was told multiple times that there wasn’t any rooms booked in my name by multiple staff. Eventually it was explained that the booking information wasn’t transferred over. This process seemed to take around 30 minutes causing significant frustration. However, once we finally got checked in we found the hotel staff very helpful and friendly. The hotel was in a good location although it was a little noisy in the evening.
Dear Matt, We are located in the centre of copenhagen therefore noise is something we are unable to avoid. We are super happy to see that you found our staffs helpful and friendly which hopefully enhanced your stay with us. We apologize for the inconvenience regarding the search for your reservation. We are trying our best to fix these errors. We hope the whole check in experience didn't leave a sour taste in your stay with us. We hope to see you very soon! Best Regards, Dixika Four Points Flex City
Dear Matt, We are located in the centre of copenhagen therefore noise is something we are unable to avoid. We are super happy to see that you found our staffs helpful and friendly which hopefully enhanced your stay with us. We apologize f… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewBreakfast room layout was good and we enjoyed the food selections. We liked the location and our room.
Some street noise at night.
Hi Nora, Thank you so much for your kind feedback on your stay with us. We do hope to see you again next time you come by Copenhagen - Just a tip we do have rooms that faces the hotels courtyard and there you will not have the same noise level as with the streetview. Best Regards, Eva
Hi Nora, Thank you so much for your kind feedback on your stay with us. We do hope to see you again next time you come by Copenhagen - Just a tip we do have rooms that faces the hotels courtyard and there you will not have the same noise… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewCloseness to down town and train
“ worker “ ( sex worker ) at the front of the property, most days
Hi Birgitte, Thank you so much for your feedback on your stay with us. We do hope to see you another time when your way crosses Copenhagen. We do have rooms that faces our cortyard which is more quite during evenings and espcially through weekends. Best Regards, Eva
Hi Birgitte, Thank you so much for your feedback on your stay with us. We do hope to see you another time when your way crosses Copenhagen. We do have rooms that faces our cortyard which is more quite during evenings and espcially throu… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewThe staff debited our Forex Card twice with the 4 night stay cost on the day of our arrival - we were told this was a new staff and was not aware - but the damage was done as we ran out of DKK on Day 2 and had to survive on borrowed money for our stay in Copenhagen - the refund of the duplicate debit was initiated by the hotel, but the refund can take up to 30 days - still waiting for my refund of DKK 4896.
Hi Deasi, Thank you for your feedback on your stay with us. We are so sorry about this error from our side, and did our best to help after the issue occured. Thank you and your wife for being so patient and understanding with our staff during this situation. I hope you will enjoy Sweden and Stockholm. Best Regards. Eva
Hi Deasi, Thank you for your feedback on your stay with us. We are so sorry about this error from our side, and did our best to help after the issue occured. Thank you and your wife for being so patient and understanding with our staff … Show more
Reviewed: 7 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewGreat location and was easy to get to different things. The metro and Lime bikes round the corner so easy access
Twin beds for a couple. Other people’s hair on the beds. Bathrooms are a bit dated
Hi Katie, We are glad to see that you enjoyed our location and had an overall good stay with us. We're very sorry to hear about the cleanliness issues you experienced this is not the standard we aim to uphold, and we’ve addressed this with our housekeeping team. We understand that twin beds may not be ideal for couples, however that is the room type you have reserved for your stay. Your feedback helps us improve and we hope to welcome you back soon! Best Regards, Dixika Four Points Flex Copenhagen City Team
Hi Katie, We are glad to see that you enjoyed our location and had an overall good stay with us. We're very sorry to hear about the cleanliness issues you experienced this is not the standard we aim to uphold, and we’ve addressed this… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewGreat location and large comfortable bed.
Extremely noisy, people walking down the hall sound like they’re in your room. Water pressure sucks. Absolutely no facilities in the room, no tea, kettle, fridge… nothing. We’ve stayed in almost 15 hotels across Europe in the past 2 months and never have we had this little facilities available. Especially not at this price point! You will be charged 100 DKK per day for a cot… 100 per day, for something that only has to be made up once? Seems a bit greedy.
Reviewed: 16 April 2025 · Stayed in April 2025
Verified reviewThe location was very good and convenient, Very close to train station and hence easily accessible. The hotel has cycles for rent so no need to go around to search. This was very convenient to move around in Copenhagen
Rooms are very tiny, bare minimum furniture. STreets are noisy in night, but I had requested a room facing courtyard, which they obliged, so didnt have issue of noise
Hi, Jitendra Thank you very much for your review and for sharing your experiences with us! We are delighted to hear that you appreciated our central location close to the train station and the possibility to rent bicycles – we also think it is a great way to experience Copenhagen. We are happy that we were able to accommodate your request for a room facing the courtyard, so that you had a quieter night's sleep. Our rooms are compact, as you mention, and decorated with a focus on functionality and comfort, but we understand that this does not suit everyone's needs. T hank you again for your visit – we hope to have the opportunity to welcome you again another time! Best regards, Team City.
Hi, Jitendra Thank you very much for your review and for sharing your experiences with us! We are delighted to hear that you appreciated our central location close to the train station and the possibility to rent bicycles – we also think … Show more