Reviews of Four Points Flex by Sheraton Hillerød 3 stars
Slangerupgade 5, 3400 Hillerød, Denmark
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe lighting was superb.
Somewhere to park my bike
Daer Guest, Thank you for your feedback. We're glad to hear you enjoyed the lighting. We appreciate your suggestion regarding bike parking and will take it into consideration for future improvements. Best Regards, Didi- Reception
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewExcellent location. Just a few minutes walk from lake and Fredericksborg castle museum and baroque gardens. Easy walk to train. Main shopping street and supermarket only a couple of minutes Receptionists friendly and helpful. Seating area well designed. Modern comfortable tasteful decor Room very clean modern neutral colourings and very minimalistic. Perhaps too minimalist for some Room overlooking street but quiet. Comfortable bed and linens. Good nights sleep. Would definitely stay here again.
Dear Tammy, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our central location near the lake, Frederiksborg Castle, and the local amenities. It's also great to know our team made a positive impression and that you found the décor, comfort, and cleanliness of your room to your liking. We appreciate your note about the minimalist style—it’s something we aim for, but we understand preferences can vary. We're especially pleased that you had a quiet, restful night and would choose to stay with us again. We look forward to welcoming you back! Best Regards, Didi - Reception
Dear Tammy, Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our central location near the lake, Frederiksborg Castle, and the local amenities. It's also great to know our team made a positive i… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGood sted. Person good
Parkering mangle
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewArrived late and left early and all smooth
"Thank you for your visit and kind feedback. We're glad everything went smoothly." Sushil Reception
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewFive minutes walk from the town centre and Frederiksborg Castle, really couldn't be a better place to stop off. Staff were friendly and parking was convenient.
Dear Joseph, Thank you so much for your kind review! We’re delighted to hear that the location was just right for your stay, and that both our staff and parking made your trip a little easier. We look forward to the pleasure of welcoming you again next time you pass by. Kind regards, Tea- reception
Dear Joseph, Thank you so much for your kind review! We’re delighted to hear that the location was just right for your stay, and that both our staff and parking made your trip a little easier. We look forward to the pleasure of welcoming … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewGreat quality and very nice location. Spacious and comfortable room. Great bathroom, especially the shower
Overpriced breakfast. No air-conditioning in the room - and a lot of noise from the street, as we had to keep the window open. The guy at the reception seems to think it is ok to change from Danish to English after reading my first name - subconscious xenophobia?.
Dear Luís, Thank you very much for your feedback. We are sorry that the breakfast did not meet your expectations in terms of price, and that the lack of air conditioning and the street noise affected your stay. As an alternative to air conditioning, we can provide a fan for the room, and for future stays you are most welcome to request a room facing the courtyard. Regarding the language at the reception, we sincerely apologize if you found it uncomfortable. It is of course never our intention to create a sense of discrimination. We hope to have the opportunity to welcome you again and provide you with an even better experience. Kind regards, Tea- reception
Dear Luís, Thank you very much for your feedback. We are sorry that the breakfast did not meet your expectations in terms of price, and that the lack of air conditioning and the street noise affected your stay. As an alternative to air con… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation
We did not get new towels one day
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewClean, comfortable, friendly staff
Not a kettle in the room for a drink. Room not prepared as requested .
Dear Jackie, Thank you for your feedback. We are pleased to hear that you found your stay clean and comfortable, and that our staff were friendly. I can see from the reservation that the room was booked for one person, which is why housekeeping had prepared the room accordingly—but we’re glad it was resolved. You are always welcome to come to the reception if you need hot water or anything else during your stay. Kind regards, Tea- Reception
Dear Jackie, Thank you for your feedback. We are pleased to hear that you found your stay clean and comfortable, and that our staff were friendly. I can see from the reservation that the room was booked for one person, which is why houseke… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewLocation
No food options
Dear David, Thank you for your feedback. We are pleased to hear that you found your stay convenient, comfortable, and clean. We do not have a restaurant on-site, but you are always welcome to ask at the reception for recommendations – there are many great restaurants nearby. Kind regards, Tea - Reception
Dear David, Thank you for your feedback. We are pleased to hear that you found your stay convenient, comfortable, and clean. We do not have a restaurant on-site, but you are always welcome to ask at the reception for recommendations – ther… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewGood showers and very friendly staff
No airco
Dear Guest, Thank you very much for your review! You're absolutely right that we do not have air conditioning at our hotel. However, we provide a small guide on how to open the window further, as well as a fan in the room to help make it more comfortable during warmer days. We hope to have the pleasure of welcoming you again in the future. Best regards, Tea Reception
Dear Guest, Thank you very much for your review! You're absolutely right that we do not have air conditioning at our hotel. However, we provide a small guide on how to open the window further, as well as a fan in the room to help make… Show more
Reviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewMy first experience of a budget Sheraton hotel. It was clean , functional and basic. Staff seemed a little confused checking us in.
Hi Martin, Thank you for your review. We’re glad to hear that you found the hotel clean, functional, and fit for purpose. We apologize if there was any confusion during check-in – this does not reflect our usual standard. Thank you for taking the time to share your experience. Best regards, Tea Reception
Hi Martin, Thank you for your review. We’re glad to hear that you found the hotel clean, functional, and fit for purpose. We apologize if there was any confusion during check-in – this does not reflect our usual standard. Thank you for ta… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewBreakfast was great lots of choice and if something wasn't there the staff were very obliging. It was a bit pricey but there were few choices in the area and overall we were very satisfied with the whole experience.
The staff seemed very rushed off their feet as there were so few of them but they did a great job.
Dear Bernice, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the breakfast selection and that our team was able to accommodate your needs—your kind words mean a lot to us. We appreciate your understanding regarding the pricing and staffing. While we aim to provide great value and service, we’re always looking for ways to improve, and your observations are helpful. Despite the busy moments, we’re so pleased our team made a positive impression. We hope to welcome you back again in the future for another satisfying stay.
Dear Bernice, Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the breakfast selection and that our team was able to accommodate your needs—your kind words mean a lot to us. We appreciate … Show more
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewA great alternative to staying in Copenhagen. It was great to return to a small town each night.
There was no fridge in the room
Dear Susan, Thank you for your feedback. We're glad to hear you enjoyed the peaceful atmosphere of the small town as a nice contrast to Copenhagen. We appreciate your comment about the fridge — we’ll certainly take that into consideration for future improvements. We hope to welcome you back soon. Best Regards, Didi - Reception
Dear Susan, Thank you for your feedback. We're glad to hear you enjoyed the peaceful atmosphere of the small town as a nice contrast to Copenhagen. We appreciate your comment about the fridge — we’ll certainly take that into considera… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewCentrally located which was great for all the family. Friendly &helpful staff. Nice breakfast
Nothing I didnt like a bit expensive as we had to pay separately for breakfast and with the exchange rate varied day, we were unsure at booking if we would use the hotel for breakfas t as we may want to experience breakfast in the town.which we did on one occasion.
Thank you for your kind words! We're glad you enjoyed the location, our team, and the breakfast. We appreciate your feedback on pricing and understand your preference for flexibility. Best regards, Sushil Reception
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe hotel was well placed the staff were superb from cleaners to reception couldn’t be more helpful and friendly the only Cristian that I have is we thought when we booked breakfast was included and it wasn’t so bit disappointing .
The bar shut too early
Thank you for your kind words about our team and location! We’re sorry for the confusion about breakfast and the early bar closing – we’ll take this on board for improvement. Best regards, Sushil Reception
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewVery convenient to town
Hi Geraldine, Thank you for your kind words! We're glad you found the location convenient and hope to welcome you again soon. Best regards, Tea Reception Spørg ChatGPT
Reviewed: 7 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewBreakfast was limited and not as good a variety of fresh foods and fruit. Could be improved with offering better range of fresh fruit and hot foods.
Breakfast.
Hi Lorraine, Thank you so much for your review. We’re happy to hear that you had a pleasant stay. We truly appreciate your feedback regarding the breakfast – we are continuously working to improve the experience. We hope to have the pleasure of welcoming you again in the future. Best regards, Tea Reception
Hi Lorraine, Thank you so much for your review. We’re happy to hear that you had a pleasant stay. We truly appreciate your feedback regarding the breakfast – we are continuously working to improve the experience. We hope to have the pleasu… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewClean, good location had everything I needed
Hotel was very hot
Hi, Thank you for your feedback! We’re glad to hear you enjoyed the location and found everything you needed. We’re sorry to hear the temperature was uncomfortable – we appreciate you letting us know and will keep it in mind as we work to improve the guest experience. Hope to welcome you again! Best regards, Tea Reception
Hi, Thank you for your feedback! We’re glad to hear you enjoyed the location and found everything you needed. We’re sorry to hear the temperature was uncomfortable – we appreciate you letting us know and will keep it in mind as we work to … Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified review