Reviews of NH Collection Copenhagen 5 stars
Strandgade 7, Christianshavn, 1401 Copenhagen, Denmark
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewAmazing breakfast - the best we have had in a hotel. Very friendly and helpful staff.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewLocation
The price
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewBoutique hotel atmosphere, Lounge area is extremely comfortable and very well decorated. Great selection of art books. Feels more like an inviting living room than a hotel lounge. Helpful staff and concierge. Beautiful rooftop bar. Incredible buffet breakfast. Great neiborhood. Easy walking distance to City Center
Restaurant food selection is limited.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation is great, very close to subway station and is walking distance to major attractions. Roof top bar is very nice and bar staffs are very nice and friendly. Breakfast is delicious and they have 5 coffee machines in the breakfast room so you will never need to queue in long line to wait to get your coffee!
We had requested early check in and for some reasons we thought our request was accepted , but was only told it’s not available and we would have to wait until 3pm to be checked in when we arrived at hotel.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe room is lovely with meticulously executed, modern, clean Scandinavian design with stunning timbre flooring — love it! The bed is so comfortable too. The bathroom is spacious too. The staff is generally friendly, and I keep seeing they professionally handling large traffic of people everytime I went to the reception floor, even past midnight. So kudos to them. It’s located 5mins walk away from Christianvahn metro station, which is only a few stops away from the airport, but quite a distant walk to main attractions of Copenhagen. But the best part of the hotel is the rooftop restaurant & bar, called Roof. I had a stunning sunset there - with good cocktails too.
Maybe I happened to hit very heavy weekend, but the price per night is considerably expensive.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe breakfast was expensive, but then everything is expensive in Copenhagen - but you mustn't be put off by that! The hotel is in a great location just across the bridge from the old town and its facilities are excellent.
Nothing.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewHotel staff was friendly, warm and attentive. The rooms were very clean. The breakfast was legendery.
The roof top bar closes at 11 even on Fridays
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation for the Copenhagen swim festival is perfect.
Ed Sheeran was in town along with some European politicians / diplomats. Prices were accordingly sky high.
Dear Craig, It’s wonderful to read that our prime location allowed you to enjoy the swimming festival in the city. We always aim to offer good value for money and hope we were able to achieve that for you, despite the prices corresponding to the high-occupancy period. It has been a pleasure having you as a guest at our hotel, and we hope to have the opportunity to welcome you again in the near future! Best regards, Elis Vives - Concierge & Guest relations NH Collection Copenhagen
Dear Craig, It’s wonderful to read that our prime location allowed you to enjoy the swimming festival in the city. We always aim to offer good value for money and hope we were able to achieve that for you, despite the prices corresponding… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewBreakfast was superb -lots of choice and really fresh . The hotel’s location was excellent and the room was comfortable and quiet . .
We were left without towels on 2 occasions but once we made this known to reception they were delivered immediately .
Dear guest, It's a delight to hear that you enjoyed our breakfast selection and our hotel´s location to such great extents! Our aim is to provide a comfortable and relaxing stay and we´re glad to know we were able to achieve that for you. Furthermore, we would like to thank you for your feedback in regards to the availability of towels. Although it was promptly rectified, it's important to us that such instances are minimized for a seamless experience, and your comments help us improve our services everyday. We look forward to welcoming you back again in the near future! Best regards, Elis Vives - Concierge & Guest relations NH Collection Copenhagen
Dear guest, It's a delight to hear that you enjoyed our breakfast selection and our hotel´s location to such great extents! Our aim is to provide a comfortable and relaxing stay and we´re glad to know we were able to achieve that for you. … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewbest buffet i have experienced worldwide. The shortorder chef was amazing - friendly and great cooking. Coped with pressure of volume of people wanting omlettes.
We were given an accessible room which was not required - toilet seat too high, water too cold (understanding that is is a requirement for disabled).
Dear Guest, Your kind words about our buffet and our chef have truly brightened our day. We are thrilled to hear that you've had such a positive dining experience, and we will pass along your compliments to our chef who will be delighted to hear about your appreciation. We sincerely apologize for the inconvenience regarding the room assignment. Our atrium rooms can also accommodate accessibility features, which we understand were not suitable for your needs. Your feedback is invaluable and we are grateful for the opportunity to enhance our guest experience. We look forward to welcoming you back in the future. Pelin Tuluay - Concierge & Guest Relations Supervisor
Dear Guest, Your kind words about our buffet and our chef have truly brightened our day. We are thrilled to hear that you've had such a positive dining experience, and we will pass along your compliments to our chef who will be delighted t… Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation and the breakfast.
Food options other than breakfast were limited, especially for vegetarians. I arrived exhausted on a Sunday evening and had to walk 4 or 5 blocks to find something open. Also thought it was very expensive for a pleasant but not special room.
Dear Debra, It is delightful to hear how much you appreciated our prime location and the breakfast spread. We take pride in offering a convenient and fulfilling start to your day. We understand that having more varied food options, particularly for vegetarians, would have enhanced the overall quality of your stay with us. We'll bear this in mind as we continuously aim to provide a comfortable and satisfactory experience for all of our guests. As for the room rates, they are competitively priced based on the amenities and services we offer. We assure you that the value is truly worth it, though we understand your sentiments. Once again, thank you for your constructive input. We hope that you will choose to stay with us again on your next visit, and we aim to exceed your expectations. Kind regards, Pelin Tuluay - Concierge & Guest Relations Supervisor
Dear Debra, It is delightful to hear how much you appreciated our prime location and the breakfast spread. We take pride in offering a convenient and fulfilling start to your day. We understand that having more varied food options, partic… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewGood location with easy walking to everything. Exceptional breakfast great selection including any dietry requirements. Very comfortable beds (slept so well) with a choice of pillows.
the shower leaked all over the bathroom floor and at one point almost into the main bedroom. Tried to have room service one night - the app wasn't working so tried phoning down, but never answered and cut off (tried a few times and this kept happening)
Dear Sue, We're delighted to hear that the location of our hotel and the exceptional breakfast selection met your satisfaction. Your appreciation for the comfort of our beds and the choice of pillows is also heartening. However, we are sincerely sorry to learn about your experience with the shower and our room service. We aim to provide a seamless experience for all our guests and it is unfortunate to know your experience fell short in these aspects. Your feedback is crucial and helps guide us to maintain our commitment to excellence. Thank you for your review and we truly hope to welcome you back in the future. With kind regards, Pelin Tuluay - Concierge & Guest Relations Supervisor
Dear Sue, We're delighted to hear that the location of our hotel and the exceptional breakfast selection met your satisfaction. Your appreciation for the comfort of our beds and the choice of pillows is also heartening. However, we are si… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good and with many options
The room wasn't clean enough even daily house keeping was not good. Napkins of prior guest on the coffee table was not changed and it has some coffee stains on them. Would not stay at it again
Dear Turki, Warm greetings from NH Collection Copenhagen! We are glad to hear that you enjoyed our breakfast and its variety. It is always our goal to provide guests with a range of options to start their day right. On the other hand, your experience with the cleanliness of your room and the housekeeping service is concerning. We pride ourselves on high standards in these areas, and it appears we did not meet those expectations during your stay. On behalf of our entire team, please accept our sincere apologies for any inconvenience you may have experienced. It is saddening to hear that you would not consider staying with us again. We understand the importance of a clean and comfortable room for a pleasant stay and please rest assured your feedback has been shared with our Housekeeping Manager who will take each points into consideration to improve our services. We appreciate your feedback and we will continually strive to improve our standards to better serve our guests in the future. Sincerely, Gulcan Pinarci Guest Relations Manager
Dear Turki, Warm greetings from NH Collection Copenhagen! We are glad to hear that you enjoyed our breakfast and its variety. It is always our goal to provide guests with a range of options to start their day right. On the other hand, you… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe room was lovely and the bed was extremely comfortable. The breakfast was really excellent. There were many choices and the food was DELICIOUS. The concierge -Ugo and Pelan were very helpful. They gave us excellent information.
The people at the desk were very helpful. Unfortunately, one of them told us to walk in the wrong direction to get the Hop On Hop Off Bus. It was hard to make a reservation on the rooftop. We stumbled upon it. No one informed us of it.
Dear Paula, Your feedback is greatly valued, and it's good to know you had a pleasant stay overall. It's wonderful to hear you appreciated the comfort of your room and the breakfast offering. We pride ourselves on our diverse and delicious menu options, so your positive feedback is very heartening. We're also pleased to hear that Ugo and Pelan were of great assistance to you during your stay. Their efforts are indicative of our commitment to offering superior customer service. However, we regret to learn about the confusion you experienced regarding directions and the rooftop reservation. It's our aim to ensure that all our guests are well-informed and guided appropriately. Rest assured, we consistently strive to improve our guest experience, and your feedback is invaluable in this regard. Thank you once again for your feedback. We hope to have another opportunity to serve you better in the future. Karl-Emil Concierge & Guest relations NH Collection Copenhagen
Dear Paula, Your feedback is greatly valued, and it's good to know you had a pleasant stay overall. It's wonderful to hear you appreciated the comfort of your room and the breakfast offering. We pride ourselves on our diverse and deliciou… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation was excellent. Nice staff and condition and cleanliness were very good. Excellent public transport links to and from the airport
Not much really.
Dear David, Your appreciative comments regarding our prime location, warm staff, and cleanliness standards are truly gratifying. It's heartening to hear that our proximity to public transport connections enhanced your stay. Our team is dedicated to providing the highest level of service and your positive remarks confirm their efforts. We hope to welcome you back in Copenhagen in the near future. Best Regards. Karl-Emil Concierge & Guest relations NH Collection Copenhagen
Dear David, Your appreciative comments regarding our prime location, warm staff, and cleanliness standards are truly gratifying. It's heartening to hear that our proximity to public transport connections enhanced your stay. Our team is ded… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReally nice room, spacious, very clean. Excellent breakfast
Dear Sarah, Your positive remarks regarding our accommodation and breakfast service are greatly appreciated. It's wonderful to know that the spaciousness and cleanliness of your room met your expectations. Our team takes pride in ensuring our guests have an enjoyable stay and your satisfaction is a testament to their efforts. We are also pleased that our breakfast offerings were to your liking. We look forward to the opportunity to welcome you back in the future. Best regards. Karl-Emil Concierge & Guest relations NH Collection Copenhagen
Dear Sarah, Your positive remarks regarding our accommodation and breakfast service are greatly appreciated. It's wonderful to know that the spaciousness and cleanliness of your room met your expectations. Our team takes pride in ensurin… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewConvenient location
Early check in does not exist. Had to wait till 3pm to check in. You would think that there would be better accommodation for customers flying in from different locations Early in the morning., especially with what you are paying to stay at this hotel.
Dear Hlaura, It's wonderful to hear that you found our location convenient for your needs. This is an aspect that we often receive positive feedback on, and we're glad it was beneficial for you. Regarding your comment about check-in time, we understand that sometimes travel schedules may not align ideally with our standard check-in time of 3pm. We strive to accommodate our guests' needs whenever possible, and we take note of your feedback. Please rest assured that we are always committed to making our guests' stay as comfortable and enjoyable as possible. We look forward to having you with us again, ensuring your experience is as seamless as possible from arrival to departure. Best regards. Karl-Emil Concierge & Guest relations NH Collection Copenhagen
Dear Hlaura, It's wonderful to hear that you found our location convenient for your needs. This is an aspect that we often receive positive feedback on, and we're glad it was beneficial for you. Regarding your comment about check-in time,… Show more