NH Collection Copenhagen: arvustused 5 tärniga

Dear Alvar, On behalf of the entire team, I would like to thank you for rating your experience with us. As we always aim to present our guests with a 5-star quality and service, I regret to see that we have not met your expectations during your stay at NH Collection Copenhagen. Please accept our sincerest apologies for any shortcomings endured. From your review it is not entirely clear what happened during your stay and what we could have done to improve your experience, especially as you mentioned that the room service was not able to accommodate your special request. We always do our utmost to fulfill requests which are not in our menu however we are not able to guarantee items which arent in the menu. Therefore, I would like to kindly request you to reach out to us and to inform us of what happened. That way we can use your feedback to improve our service and quality of our room service menu. We truly hope to hear from you and that you will consider our hotel again in the future so we can change your experience into an extraordinary experience. With kind regards, Gulcan Pinarci – Guest Relations Manager

Dear Alvar, On behalf of the entire team, I would like to thank you for rating your experience with us. As we always aim to present our guests with a 5-star quality and service, I regret to see that we have not met your expectations duri… Näita rohkem