Comentários de NH Collection Copenhagen 5 estrelas

Dear Sonia, We are delighted to receive your feedback on our hotel's prime location and the comfort of our beds. Regarding your comment about the bedroom window, we would like to clarify that only the rooms in the Atrium and on the 7th floor have windows that do not open. On your next visit, if you would like a room with windows that open, please let us know. We will make every effort to accommodate your preference and provide you with an even more enjoyable experience. We appreciate your business and hope to see you again soon. Warm regards Karl-Emil Concierge & Guest relations NH Collection Copenhagen

Dear Sonia, We are delighted to receive your feedback on our hotel's prime location and the comfort of our beds. Regarding your comment about the bedroom window, we would like to clarify that only the rooms in the Atrium and on the 7th f… Mostrar mais

Dear Ana Cristina, We are delighted to hear that you enjoyed the comfort and spaciousness of our room, as well as the renovated furniture and bathroom. We work hard to ensure that every detail of our property contributes to a pleasant experience. We greatly appreciate your review and hope to welcome you back in the future. Warm regards Karl-Emil Concierge & guest relations

Dear Ana Cristina, We are delighted to hear that you enjoyed the comfort and spaciousness of our room, as well as the renovated furniture and bathroom. We work hard to ensure that every detail of our property contributes to a pleasant expe… Mostrar mais

Dear Carlos Eduardo, Thank you for your wonderful review! It is truly rewarding to receive such positive feedback. We´re glad to hear you enjoyed our varied breakfast buffet and the overall hotel´s atmosphere. Your recognition of our attention to detail means a lot to us. However, I noticed there may have been a bit of confusion regarding the city mentioned, as we are located in Copenhagen. Nonetheless, we are strategically positioned near the main attractions while providing a welcome break from the hustle and bustle of the city center; we´re happy it contributed positively to your stay! It would be a pleasure to welcome you back again in the near future. Best regards, Elis Vives - Concierge & Guest relations NH Collection Copenhagen

Dear Carlos Eduardo, Thank you for your wonderful review! It is truly rewarding to receive such positive feedback. We´re glad to hear you enjoyed our varied breakfast buffet and the overall hotel´s atmosphere. Your recognition of our at… Mostrar mais

Dear Andre, Firstly, we are thrilled to hear that our location, breakfast, and spacious rooms met your expectations. It's wonderful to know that our bathroom facilities also added to your positive experience. However, we regret to hear about your experience with the laundry service and would like to apologize for the inconvenience caused. We appreciate your feedback as it helps us to continually improve our standards. Thank you for staying with us. We look forward to welcoming you back, aiming to provide an even better experience. Best regards, Elis Vives - Concierge & Guest relations NH Collection Copenhagen

Dear Andre, Firstly, we are thrilled to hear that our location, breakfast, and spacious rooms met your expectations. It's wonderful to know that our bathroom facilities also added to your positive experience. However, we regret to hear ab… Mostrar mais

Dear Mauro, It's fantastic to hear that you appreciated the size, functionality, and decor of our rooms, and especially enjoyed the quality of our bathrooms. Your words truly encapsulate the effort we put into creating a comfortable and stylish space for our guests. However, it's been brought to our notice about the issue you faced with the shower drain. Ideal guest experiences are our utmost priority, and we believe in providing the best facilities for a comfortable stay. Thank you for drawing our attention to this matter. We appreciate your understanding and patience. Best regards, Oscar Bisgaard - Guest Relations NH Collection Copenhagen

Dear Mauro, It's fantastic to hear that you appreciated the size, functionality, and decor of our rooms, and especially enjoyed the quality of our bathrooms. Your words truly encapsulate the effort we put into creating a comfortable and st… Mostrar mais

Dear Giuseppe, It's heartening to hear about your positive experience at our hotel. Our central location indeed offers a wonderful opportunity to explore the city and its attractions. We're also delighted you've found our modern amenities and breakfast offering to your satisfaction. Our hotel has 8 floors and the view from the 6th is indeed something special! On the other hand, we are sorry that the superior room (26m2) with water view you have stayed in, was not up to your expectations. As we have different room types coming with different sizes in the hotel, if you consider staying with us in the future, please contact our reservation department who will gladly assist you to assign a room adjusted to your preference. We continually strive to enhance our services and offerings to ensure a delightful stay for all our guests. Furthermore, we would like to highlight that we do have plenty of bikes to rent to our valued guests, we are sorry if this has not been communicated to you properly. We apologize for the inconvenience. On behalf of the entire team, it would be our pleasure to welcome you back again soon! Best regards, Elis Vives - Concierge & Guest Relations NH Collection Copenhagen

Dear Giuseppe, It's heartening to hear about your positive experience at our hotel. Our central location indeed offers a wonderful opportunity to explore the city and its attractions. We're also delighted you've found our modern amenities … Mostrar mais

Dear Paula, It is a pleasure to read your review and learn that our privileged view and the comfort of our rooms contributed to a positive experience during your stay. We are equally delighted to hear that you enjoyed our rooftop restaurant with its breathtaking view, as well as our breakfast. We appreciate your preference and look forward to welcoming you back soon for another memorable experience. With best regards, Pelin Tuluay - Concierge & Guest Relations

Dear Paula, It is a pleasure to read your review and learn that our privileged view and the comfort of our rooms contributed to a positive experience during your stay. We are equally delighted to hear that you enjoyed our rooftop restauran… Mostrar mais

Dear Ana Laura, Warm greetings from NH Collection Copenhagen. The team and I are delighted to read that you have enjoyed your stay with us! We sincerely appreciate your kind words regarding our central location along our modern and comfortable rooms. I have ensured to share your compliments with our team and we will continuously strive to provide you with the highest level of service. We genuinely appreciate you and we are already looking forward to welcoming you back. With kind regards, Gulcan Pinarci - Guest Relations Manager

Dear Ana Laura, Warm greetings from NH Collection Copenhagen. The team and I are delighted to read that you have enjoyed your stay with us! We sincerely appreciate your kind words regarding our central location along our modern and comfort… Mostrar mais

Dear Maristela, Warm greetings from NH Collection Copenhagen. While it is a pleasure to welcoming you to our hotel for the first time, it is indeed regrettable to learn about the issue you faced during your stay. As a 5 hotel, we pride ourselves on maintaining a fresh, clean and smoke free environment for all our guests. The situation you encountered is certainly not in line with our usual standards. On behalf of my entire team, please accept our sincerest apologies for the inconvenience caused and assure you that such instances are not indicative of our usual service. We are very saddened to receive your feedback after your departure as our colleague would provide you with immediate assistance to change the room. Once again, please accept our genuine apologies for this unpleasant situation. We hope that you will give us another chance to show you the wonderful service and experience our hotel is known for. Please do not hesitate to reach out to our Guest Relations team when planning your next stay, we will personally ensure that your next visit is nothing less than extraordinary. Sincerely, Gulcan Pinarci - Guest Relations Manager

Dear Maristela, Warm greetings from NH Collection Copenhagen. While it is a pleasure to welcoming you to our hotel for the first time, it is indeed regrettable to learn about the issue you faced during your stay. As a 5 hotel, we pride ou… Mostrar mais

Dear Fernanda, Thank you so much for your fantastic review! We're thrilled to hear that you loved your stay with us. It’s great to know you enjoyed our spacious rooms, complimentary water and fruit, and our convenient location. We strive to provide a high level of comfort and cleanliness for all our guests. We appreciate your feedback on the value for money and will take that into consideration as we continuously aim to enhance our offerings. We hope to welcome you back soon for another wonderful. experience! Warm regards, Pelin Tuluay – Concierge & Guest Relations

Dear Fernanda, Thank you so much for your fantastic review! We're thrilled to hear that you loved your stay with us. It’s great to know you enjoyed our spacious rooms, complimentary water and fruit, and our convenient location. We striv… Mostrar mais