Reviews of Scandic Copenhagen 4 stars
Vester Søgade 6, 1601 Copenhagen, Denmark
Loading
Guests also reviewed these properties:
Ko Lanta, Thailand
Albenga, Italy
Bazas, France
Pula, Croatia
Alter do Chao, Brazil
Barcelona, Spain
Kalbar, Australia
Aviemore, United Kingdom
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe location was OK
The toilet smelt very bad and were not cleaned properly
Dear Rashed, Thank you for sharing your feedback with us. I’m truly sorry to hear about the smell and cleanliness of the toilet – that is not the standard we wish to deliver, and I completely understand your disappointment. I’m glad you found the location convenient, but I regret that the overall value did not live up to your expectations. We’ll take your comments to heart to improve, and I hope we get the chance to welcome you back and give you a much better experience. Warm regards, Betina Guest Relations
Dear Rashed, Thank you for sharing your feedback with us. I’m truly sorry to hear about the smell and cleanliness of the toilet – that is not the standard we wish to deliver, and I completely understand your disappointment. I’m glad you fou… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewVery nice hotel with hospitable and informative staff and with the beautiful views of Copenhagen. The prices were affordable with a good value for the money.
Dear Vesna, Thank you for your lovely review. I’m delighted to hear that you enjoyed our welcoming staff and the beautiful views of Copenhagen from the hotel. It’s also wonderful to know that you found good value in your stay. We hope the memories of late summer in Copenhagen stay with you, and we look forward to welcoming you back soon. Warm regards, Betina Guest Relations
Dear Vesna, Thank you for your lovely review. I’m delighted to hear that you enjoyed our welcoming staff and the beautiful views of Copenhagen from the hotel. It’s also wonderful to know that you found good value in your stay. We hope the … Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation & breakfast was good.
I found the front desk staff not quite as welcoming as I would expect.
Dear Tracey, Thank you for your feedback. I’m really glad you enjoyed our breakfast and the central location, but I’m sorry to hear that you didn’t feel as warmly welcomed at the front desk as you should have. That’s something we’ll definitely take on board. I hope we’ll get the chance to welcome you back and give you a more positive first impression next time. Warm regards, Betina Guest Relations
Dear Tracey, Thank you for your feedback. I’m really glad you enjoyed our breakfast and the central location, but I’m sorry to hear that you didn’t feel as warmly welcomed at the front desk as you should have. That’s something we’ll definit… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewFor us great location as visiting family nearby ; love the lakes
Bath too narrow
Dear Nicholas, Thank you so much for your kind feedback. I’m delighted to hear that our location worked perfectly for your family visit and that you enjoyed the lakes nearby – they truly are a special part of Copenhagen. I’m very glad that overall, your stay was most enjoyable. We’d love to welcome you back again whenever you return to visit your family or simply to enjoy more of the city. Warm regards, Betina Guest Relations
Dear Nicholas, Thank you so much for your kind feedback. I’m delighted to hear that our location worked perfectly for your family visit and that you enjoyed the lakes nearby – they truly are a special part of Copenhagen. I’m very glad that… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation, breakfast, staff
Room and bathroom could do with upgrade
Dear Andrew, Thank you for your kind words about our location, breakfast, and staff – I’m happy to hear these made your stay enjoyable. I understand your comments about the room and bathroom, and we appreciate the feedback as we always look for ways to improve. We’d be delighted to welcome you back again. Warm regards, Betina Guest Relations Scandic Copenhagen
Dear Andrew, Thank you for your kind words about our location, breakfast, and staff – I’m happy to hear these made your stay enjoyable. I understand your comments about the room and bathroom, and we appreciate the feedback as we always look… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation was perfect for us. Very central and close to metro station. Also view from our room was top class
All good
Dear Carolyn, Thank you so much for your lovely feedback. I’m delighted to hear that our central location and the nearby metro made your stay so convenient, and that you enjoyed wonderful view from your room – it really is something special here in Copenhagen. I’m so glad everything was just right for you, and we’d be so happy to welcome you back again on a future visit. Warm regards, Betina Guest Relations
Dear Carolyn, Thank you so much for your lovely feedback. I’m delighted to hear that our central location and the nearby metro made your stay so convenient, and that you enjoyed wonderful view from your room – it really is something special… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe Front Office Staff, wonderful the lady who checked us in The Breakfast
The room, even tho had almost everything, was quite small, not adjusted to our luggage!
Dear Carlos, Thank you very much for your feedback. I’m so pleased to hear that our front office team, and especially the colleague who checked you in, made you feel welcome, and that you enjoyed the breakfast. I understand the room felt small with your luggage, and I’m sorry for the inconvenience. For a future stay, we’d be happy to recommend a room type with more space. We look forward to welcoming you back again. Warm regards, Betina Guest Relations Scandic Copenhagen
Dear Carlos, Thank you very much for your feedback. I’m so pleased to hear that our front office team, and especially the colleague who checked you in, made you feel welcome, and that you enjoyed the breakfast. I understand the room felt sm… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewWe stayed in a junior suite and the room was large enough for four people. Breakfast was very good
The floor under the sofa bed has not been cleaned and it was really dirty. I have to complain also about the staff: we asked for some help for a restaurant reservation (we wanted to know if the dogs were allowed) and we've been asked to look at the restaurant web site
Dear Guest, Thank you for your feedback. I’m glad to hear you enjoyed the space of the junior suite and that breakfast was a highlight of your stay. I’m truly sorry, however, that the cleaning didn’t quite meet your expectations and that you did not feel fully supported when asking for help at reception. That’s not the warm service we want to deliver. Your comments are very important to us, and I hope we’ll get the chance to welcome you back for a smoother and more positive experience next time. Warm regards, Betina Guest Relations
Dear Guest, Thank you for your feedback. I’m glad to hear you enjoyed the space of the junior suite and that breakfast was a highlight of your stay. I’m truly sorry, however, that the cleaning didn’t quite meet your expectations and that yo… Show more
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGreat hotel, nice staff
Dear Mark, Thank you so much for your kind words. I’m delighted to hear that you found the hotel great and that our team made a good impression on you. We’d love to welcome you back again on your next visit to Copenhagen. Warm regards, Betina Guest Relations
Dear Mark, Thank you so much for your kind words. I’m delighted to hear that you found the hotel great and that our team made a good impression on you. We’d love to welcome you back again on your next visit to Copenhagen. Warm regards, Bet… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified review- Spacious room - Clean and well-maintained areas - Nice reception and welcoming lobby - Fresh, high-quality breakfast - Helpful and always kind staff
- The only negative was that breakfast closed at 9:30, which feels a bit early for families on holiday
Thank you for your kind feedback. We’re glad you enjoyed the spacious room, cleanliness, welcoming areas, and our helpful staff. We appreciate your comment about the breakfast hours and will take it into consideration. We hope to welcome you and your family again soon.
Thank you for your kind feedback. We’re glad you enjoyed the spacious room, cleanliness, welcoming areas, and our helpful staff. We appreciate your comment about the breakfast hours and will take it into consideration. We hope to welcome y… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was very good
The halls were smelly because of the carpet. The rooms and bathrooms were fairly basic
Thank you for your feedback. We’re glad you enjoyed the breakfast. We apologize for the issues with the corridors and the simplicity of the rooms and bathrooms, and we appreciate your comments.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation
Making your own beds. No breakfast included. No pool. Very basic for the price
Thank you for your feedback. We appreciate your comments and will take them into consideration.
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location was very good
Theey don’t clean untill you ask for cleaning..over environment matter , no daily carbage collecting even and even though they cleaned on room out of 2 when we asked..there is no fridge in the room ..there was no phone to contact the reception since we booked gamily rooms..they have charged my credit card €200 at check-out I don’t know for what yet..since there was nothing to pay for..
We have reviewed your booking and payment details and can confirm that we have only processed payment for the two rooms that were reserved. No additional charges have been made to your credit card by us beyond this. If you have any further questions or concerns regarding the charge, please feel free to contact us directly, and we will be happy to assist you.
We have reviewed your booking and payment details and can confirm that we have only processed payment for the two rooms that were reserved. No additional charges have been made to your credit card by us beyond this. If you have any further… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat international hotel. Brilliant breakfast buffet that the children especially loved- making their own waffles! Good rooms, easy to walk to Tivoli Gardens and the metro system. Lots of coffee and food options locally. Nice waterside lake location.
Nothing.
Thank you for the wonderful feedback! We’re thrilled to hear that you and your children enjoyed the breakfast buffet and the convenient location near Tivoli and the metro. It’s great to know you appreciated the nearby food options and the beautiful waterside setting. We look forward to welcoming you back soon!
Thank you for the wonderful feedback! We’re thrilled to hear that you and your children enjoyed the breakfast buffet and the convenient location near Tivoli and the metro. It’s great to know you appreciated the nearby food options and the b… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewRoom layout, good choice at breakfast, warm welcome ans child friendly. Great location - we walked to everything! Very clean. Loved the lake view.
When dividing doors closed one side of room didn't benefit from air conditioning. Bathroom door was a bit see-through!
Thank you for your lovely feedback! We’re glad you enjoyed the breakfast, warm welcome, child-friendly atmosphere, and the great location with the lake view. We appreciate your comments about the room layout and the air conditioning issue—your input helps us improve. We’ll also take a look at the bathroom door privacy. Hope to welcome you back soon!
Thank you for your lovely feedback! We’re glad you enjoyed the breakfast, warm welcome, child-friendly atmosphere, and the great location with the lake view. We appreciate your comments about the room layout and the air conditioning issue—y… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewLocation, staff, and breakfast were exceptional.
It was a little pricey, but we went at high season and at a time of a bad exchange rate.
Thank you for your kind words! We’re delighted you enjoyed the location, staff, and breakfast. Pricing can indeed be higher during the high season and affected by exchange rates. We appreciate your understanding and hope to welcome you again soon!
Thank you for your kind words! We’re delighted you enjoyed the location, staff, and breakfast. Pricing can indeed be higher during the high season and affected by exchange rates. We appreciate your understanding and hope to welcome you agai… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewLess food
Food
Dear Saowanee Thank you for sharing your feedback with us. I am truly sorry that the food did not fully meet your expectations. We value your input and will take it into consideration as we work to improve our dining experience. I hope we will have the pleasure of welcoming you back again, so we can give you a more positive impression. Warm regards Betina Guest Relations Scandic Copenhagen
Dear Saowanee Thank you for sharing your feedback with us. I am truly sorry that the food did not fully meet your expectations. We value your input and will take it into consideration as we work to improve our dining experience. I hope we … Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewExcellent location close to the central rain station and Tivoli Our room had perfect views over the lake Nice modern spacious rooms Good quality breakfast Bicycles available for rent
Breakfast could have more choices ex. sunny side up eggs or rashes of bacon Our room floor was quite dirty, making our kids socks black in 30’
Dear Foteini, Thank you so much for your kind words. I’m so happy that you enjoyed our excellent location, as well as the beautiful view over the lake from your room – it really is something special. I’m also glad you appreciated the bicycles for exploring Copenhagen. We of course take note of your comments regarding the breakfast selection, as well as the cleanliness of the floor, and will use this valuable feedback to improve. We truly hope to welcome you and your family back for another memorable stay. With warm greetings Betina Guest Relations
Dear Foteini, Thank you so much for your kind words. I’m so happy that you enjoyed our excellent location, as well as the beautiful view over the lake from your room – it really is something special. I’m also glad you appreciated the bicycl… Show more