The cleanness can be considerably improved as the bathroom was not clean, the doors and furniture had stains and fingerprints on them (in the context in which the design of the rooms is black). Moreover, during our 4-days stay, the garbage wasn’t picked up at all. The heating system is not working (it is centrally set up at 21 degrees).

The location is convenient, easily accesibile. The breakfast is really good, with multiple options available. The bed was comfortable and bed sheets clean.

Stayed in August 2025

Rooms quite dark and couldn’t get aircon to work.

Good location near Metro. Great breakfasts and very spacious room. Comfortable and clean. Ideal for weekend break.

Stayed in August 2025

Feedback / guidance that paying with a different currency makes such a different would be great upfront. The bar does it. Reception did not. 50€+ for nothing

Stayed in August 2025

Extremely expensive during our stay Rooms dark

Nice location, close to park and metro (very easy access to city center) Lot of restaurants around Great breakfast

Stayed in August 2025

A comfortable and quiet place to stay near to metro and restaurants.

Stayed in August 2025

Summer pricing. Absolutely crazy pricing. The bed wasn't queen or double. It was two beds put together. There's no kettle or coffee in the room. No mini bar or even a fridge. The toilet paper holder was broken. The shower is so tiny. There's no place to put anything on the sink. Housekeeping wouldn't remove dirty glasses, had to leave a note. There's no phone in the room so can't reach reception. Forget room service.

The view was spectacular on the 10th floor. The bar is nice. The location is not bad.

Stayed in August 2025

The only downside was that the room had no small fridge.

Excellent location. Very close to the metro to get into the Central city. Walking distance to a supermarket and lots of eating places around the hotel.

Stayed in August 2025

Standard rooms should at least include tea coffee making facility

Location very good. Breakfast very good. Gym is small but enough to work off the breakfast

Stayed in August 2025

Dust, dust, dust! The hotel uses a "light cleaning upon request" system for "ecological friendliness" reasons. It feels more like an excuse to save money. If you have allergies like dust or hayfever allergies, do NOT use this hotel. We had the room cleaned daily and still there was a lot of dust. Not just the room but the hallways too. Elevator doors and hallway carpet covered in dust. For a four star hotel, the maintenance was a little lacking in my opinion.

Location is nice, close to Købehavn Zoo. Breakfast buffet is very good. Lots of options and you don't have to get up early to be able to use them. For dinner, the restaurant in the hotel is very good. Good quality and nice portions compared to the price. Around the hotel are a few dinner options buy most are further away. Around the hotel are mostly cafés with lunch options.

Stayed in August 2025

It would be nice to have an espresso machine in the room.

Great location in a hip part of Copenhagen. Comfortable room, good breakfast buffet.

Stayed in August 2025

I would like to have a mini cooler in the room.

Breakfast buffet was very good, the location is excellent (200m to metro station), the staff was extremely polite & helpful!!

Stayed in June 2025

Modern. Very comfortable and great staff

Stayed in August 2025

Great location for families. Close to a large park and shopping and restaurants are within a 10 minute walk. Breakfast was really great!

Stayed in August 2025

Our only real complaint is that there was NO AC (Air Conditioning). We went during the summer, and the temperatures went up to 82°F

The hotel staff was very nice and accommodating. The hotel breakfast buffet was delicious, and they had many choices! The location was great because we weren't in a huge, crowded tourist area and could jump on the metro to any part of Copenhagen very easily.

Stayed in August 2025

I couldn’t fault the hotel.

The location is perfect, just a short walk from the Metro line. The staff were very helpful and polite. There was plenty of choice in the dining room.

Stayed in August 2025

Generally it was a nice , convenient stay for 3 nights, but somethings could be better. For example, the towels looked old and didn't smell fresh, there was hair on my pillow, and even though breakfast was good, there was no fish at all and no salads , just some row vegetables.

Wonderful location, very close to metro,nice area, a very beautiful park near hotel. They let us checking in earlier than 4.00pm, and the room was nice with a wonderful view of the city. Good breakfast.

Stayed in August 2025

Corridors leading to rooms were dimly lit and had dirty shabby looking carpets along the way. No phone in the bedroom. If you needed anything you had to go down to the lobby. A real concern if you had a medical emergency. We had 2 electric power cuts in our 2nd room on different days and had to go down to the lobby to report the issue. No in room tea/coffee making facilities, again you have to go down to the lobby and pay for drinks. Paintwork on the door frames was shabby in places. Loud music from the DJ on Friday night until midnight (we had an early departure and it disturbed our sleep). The pinacolada's ordered from the hotel bar were awful. We complained and fresh ones were provided by a different bar tender but were just the same. We told them again and they said they were going to check out the ingredients and offered an alternative drink.

Beds were comfortable. Breakfast was plentiful. The reception and bar staff were very helpful. Location - close to metro and walking distance to places of interest. The complimentary welcome fruit basket and little note in our room to celebrate our friendship. The power shower and toiletries. Hairdryer in the room. Our initial room was on the 8th floor which was not reachable by indoor staircase (my friend is claustrophobic in lifts) and had to use an outside fire escape up to the room. A replacement room on the first floor was provided the next day.

Stayed in August 2025

Hotel close to metro station and near to center.

Stayed in August 2025

Children's bed was a little bit creacking. We were unable to definitely switch off the air conditioning system. We don't particularly like the carpeted floor.

We got from Booking.com a a very interesting offer for a junior suite consisting of two communicating rooms with two bathrooms. This was large and very noiseless. Abundant and varied breakfast. Excellent position near the Friedricksberg metro station, from which you can access M1, M2 and M3 lines.

Stayed in August 2025

Drain shower was clogged till maintenance fixed it. Fridge didnt work.

Staff and spacious room

Stayed in August 2025

I had a problem on the Saturday night , initially it was people or children running up and down the corridors after 10pm , then twice someone knocked hard on my door , I was frightened and as a single lady traveller did not open the door . In the room there is a Safety Booklet in many languages , I looked at this booklet to find receptions telephone number , it said dial 112 - there was no phone in the room . I googled the hotel number , it went to answerphone . There was no way of contacting reception from my room . I was told the next morning that all the phones had been removed from the rooms , clearly the Safety booklet had not been updated too I also realised that in quite an expensive hotel I did not have a kettle and hot drink making facilities , for the price of the room I think this should be included in every room

I love this hotel , I have stayed here before , the hotel staff are so helpful and courteous, cannot do enough for you . The breakfast choice is amazing and always very fresh . The room was comfortable with good air conditioning and a window that opened . The shower was large and worked well

Stayed in August 2025

Nothing. It’s expensive, but I enjoyed staying here.

So clean and quiet. Very comfortable bed and a spacious room, with air conditioning! Short walk to a metro station.

Stayed in August 2025

The room we were assigned was not very spacious and had a problem with the (small) window. After reporting that the window would not close, a staff member came to close it for us, but then we could not open it again.

The breakfast was amazing, one of the biggest I've ever seen. A buffet with lots of sweet and savoury food. The staff members were very helpful and kind.

Stayed in July 2025

Breakfast was the same every day

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Stayed in July 2025