Lack of kettles in the rooms

Staff really friendly and extremely helpful.

Stayed in August 2025

Rooms very small air conditioning didn’t work

Centrally located

Stayed in August 2025

The top floor bar was only open for limited hours and then was locked up. Sadly this is a beautiful location and part of the hotel that is so under utilised and denied to guests.

The breakfast was amazing

Stayed in August 2025

They made a mistake with my bill and couldn’t print it off. The lighting, blinds and air con in the room were impossible to figure out.

Staff were lovely and food was excellent

Stayed in August 2025

Nothing.

Location was central. Breakfast is excellent with wide choices. Room was very comfortable.

Stayed in August 2025

for this price this hotel doesnt have room service, and a/c doesnt work correctly. they seems very eco so prefer not to change towels or lining usually ???

size of the hotel and room, breakfast buffet is good and location close to water is also good

Stayed in August 2025

Room view on the construction site and clogged sink in the bathroom.

Positioning right over havn, near the main station and all sightseeing locations.

Stayed in August 2025

Great breakfast

Stayed in August 2025

I received an email early in the morning, saying my room is ready for check-in. When I arrived (around 9am), I was told it was not ready yet - fair enough. However, I did not expect not being able to leave my luggage at the reception and having to use the self-storage facilities downstairs (400 DKK for 4 hours). Had to use it for 8 hours as a result.

Good location. Clean and comfortable room and modern facilities.

Stayed in August 2025

The online check in prior to arrival didn't work very well (we received the link for only one of the two rooms booked, and couldn't change nor include breakfast options for the whole party), and messages sent via booking went unanswered. We informed of this at check-in, but still this resulted in some confusion regarding breakfast costs during the whole stay: double payment and need for reimbursing on the first day, and wrong/incomplete charges at check-out. Staff was always kind and attentive and everything eventually was sorted out, but would recommend checking and confirming breakfast options and costs troughout stay to avoid any surprises.

Excellent breakfast, Very central location. Really recommend and would gladly come back.

Stayed in August 2025

When minimalistic design becomes the bare minimum and there is no place to put toiletries in the shower, some space next to the bed to place personal things

Location, scandinavic design, view from the breakfast floor

Stayed in August 2025

Rooms very small for nearly £200 a night. Poor communication prior to arrival, particularly if it is a conversation required rather than a single request. If you're using metro or trains for getting around, it is not close to these for convenience.

Once there the staff were very friendly. Breakfast was good. Good location if you're a walker.

Stayed in August 2025

The room was very small

The location is perfect and the same applies to the staff.

Stayed in August 2025

Check-in is very late – at 16:00! The price for renting the hotel bike is very expensive. It is much cheaper to use city bikes than to use the hotel bike conveniently located at the entrance. The light switches in the hotel room are illogical and difficult to turn on and off. The bed pillows are uncomfortable. The luggage storage room is open to everyone and has a large sign saying 'At your own risk'. This is below the standard expected of a 4-star hotel. Beware if you want to leave your laptop or any other valuable items in your luggage, as there is virtually nobody in the large room and anyone can get in and search through your luggage undisturbed. The hotel management deserves 1 star for this alone.

Variety of food at the breakfast. Good location, close to the city centre and Carlsberg museum. Bus stop that is located just outside of the hotel which can get you easily from and to the airport Iron and ironing board in the room

Stayed in August 2025

We were very disappointed due to air condition system in the room. This is the first time I am experiencing in any hotel where you cannot control the AC in your room. The temparature in the room was fixed to 21.3 degrees and it was blowing all the time. We were freezing and my little daughter has AC allergy and started coughing heavily. We raised our complain twice but there was no solution found/offered for the first 2 nights, then changed room which was not exact solution to the problem but AC in new room was better.

Breakfast and hotel facilities were very good

Stayed in August 2025

Rooms a little small. Breakfast sometimes very crowded difficult to get a table. Food and drink expensive in the restaurants/bars

Breakfast was very good =Selection and quality both great. Staff very friendly and helpful. Location amazing. Rooms nice if a little on the small side.

Stayed in August 2025

Preferably, I would have enjoyed just a bit more extra space in the room. It was manageable, but as a choice, I would have loved to have it a bit bigger.

The hotel is fancy, clean and the staff was very professional. I enjoyed the breakfast, it was really rich and with plenty of options for everyone (loved the kids corner, as we travelled with your children). I enjoyed the hotel room design and the facilities it offered, the bed was very confortable and the family room had a pull-out sofa, which was sufficient for our family of 4. It was great that we could leave our luggage in their storage after check out and the location was nice as well. It was easy to move around (bus and metro).

Stayed in August 2025

Wish there was some inclusion of the pool with the hotel package. Wish there was more shelving in the room.

Clean, central location, friendly staff, great facilities.

Stayed in August 2025

Small room for 2 persons

In general all very good. The break fast super good

Stayed in August 2025

Small room

Breakfast, Luggage locker

Stayed in August 2025

The room, I stayed could be a bit bigger, same applies to the beds. I expect to have a small fridge within the room.

Modern, clean atmosphere. Hotel has a very good breakfast buffet. Inclusion of breakfast to the stay made a logical choice.

Stayed in August 2025

Children can’t use the pool during the week. No fridge in the room.

Good location, good facilities and nice staff.

Stayed in August 2025

A little out of the way from easy public transport. 15 min walk. Could rent bikes but didn’t this time.

Great breakfast selection. Very comfortable and walking distance to central station.

Stayed in July 2025

I was taken aback by the rudeness of one front desk staff. However, the other were amazing. The size of the room. Hardly enough space to move around. The ac was hit and miss. No drinking water. Limited information about what to do and expect.

Breakfast was fit for royalty. Amazing. Location was superb. Stylish modern design.

Stayed in August 2025