Reviews of Quality Hotel The Reef 4 stars
Tordenskjoldsgade 14, 9900 Frederikshavn, Denmark
Loading
Guests also reviewed these properties:
Weston, United States
Aldeanueva De La Serrezuela , Spain
Tamsui, Taiwan
Kolkata, India
Lodi, United States
Makry Gialos, Greece
Cebu City, Philippines
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWater Park war super!
Thank you so much for your feedback! We’re delighted to hear that you enjoyed our water park. Creating a fun and tropical experience for our guests is something we truly care about, so it’s great to know you had a good time with us. We’d love to welcome you back to Quality Hotel The Reef again soon. Best regards, Team Quality Hotel The Reef
Thank you so much for your feedback! We’re delighted to hear that you enjoyed our water park. Creating a fun and tropical experience for our guests is something we truly care about, so it’s great to know you had a good time with us. We’d lo… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAmazing, amazing, amazing. Brilliant staff that made my kids very excited to be there. Immaculate hotel which is super clean and tidy. Cannot fault. The water park is the icing on a very tasty cake!
Nothing. All very good.
Dear Ricky Thank you so much for your amazing feedback. We’re thrilled to hear that you and your kids had such a fantastic time with us. It means a lot that you appreciated our staff, cleanliness, and the water park fun — the perfect finishing touch. We can’t wait to welcome you all back to Quality Hotel The Reef soon. Best regards Quality Hotel The Reef
Dear Ricky Thank you so much for your amazing feedback. We’re thrilled to hear that you and your kids had such a fantastic time with us. It means a lot that you appreciated our staff, cleanliness, and the water park fun — the perfect finish… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe Reef
Hi Alaa, Thank you so much for your visit and for taking the time to share your feedback with us. We’re so happy to hear that you had a great experience, and we hope to welcome you back again soon. Warm regards, Team Quality Hotel The Reef
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was excellent. Very good spread. The location is perfect because it is not too far from the Ferry. There is nothing much to do in Fredrikshavn and so the water park inside the hotel is a saving grace. You can explore a bit around or then take the train and head out. The dinner was good as well, a little pricy but overall a good experience.
The room that we were in, had a faulty ventilation system. It was insanely hot because it was summer ofcourse. This ruined the whole experience. After enjoying the whole day in the pool and then the food and everything all you need is a good nights sleep, and that is something we did not get and so all the good stuff during the day was undone. Unfortunately all the hotel had to say was "Good you informed us we will tell the technical team to have a look". An apology would've gone a long way.
Thank you so much for your feedback after your stay with us. It's so lovely to hear that you appreciated the excellent breakfast, the perfect location, and that the water park was a lifesaver! We're also glad that dinner was to your liking, even if the price was a bit higher. I deeply apologize that the faulty ventilation system in your room ruined your experience and led to an uncomfortably warm night. That is absolutely not how it should be, and we fully understand how frustrating it must have been not to get a good night's sleep. I am also incredibly sorry and sincerely apologize on behalf of the hotel that you felt the hotel's response was unsatisfactory – an apology should absolutely have been given. We take your feedback very seriously and will ensure that this is followed up with both the technical team and our staff. Thank you so much for sharing your experience; it helps us to improve! Kind regards, Quality Hotel The Reef Marianne Bredevang General Manager
Thank you so much for your feedback after your stay with us. It's so lovely to hear that you appreciated the excellent breakfast, the perfect location, and that the water park was a lifesaver! We're also glad that dinner was to you… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewThank you so much for your kind words. We’re thrilled to hear that everything was very good. Hope to welcome you back soon.