Hodnocení – Capsule Hotel - Copenhagen

Dear Vojtech, Thanks a lot for your review! We're really glad you enjoyed the staff, the healthy breakfast, and that the capsule was comfy enough even for someone 2 meters tall. And honestly, we really appreciate your positive attitude, even though your stay didn’t start off as smoothly as it should have. Regarding the check-in issues, we're really sorry for the trouble you had. Just to clarify, we always send out an email before arrival with all the details needed for online check-in. It sounds like something may have gone wrong with the delivery of that email in your case, and we’re looking into it to make sure it doesn’t happen again. We’ll also work on making the instructions even clearer, just in case. About the incident on the day you arrived, we want to reassure you that the person came through a window in the entrance area, not into anyone’s capsule. Even so, we take this very seriously and have already taken steps to prevent anything like this from happening again. Thanks again for your feedback it really helps us improve. And thanks even more for being so understanding. We’d love to welcome you back for a smoother, stress-free stay next time! Best regards, Your Capsule Hotel Copenhagen Team.

Dear Vojtech, Thanks a lot for your review! We're really glad you enjoyed the staff, the healthy breakfast, and that the capsule was comfy enough even for someone 2 meters tall. And honestly, we really appreciate your positive attitude, ev… Zobrazit více