Reviews of 21 Palms
Camino A La Caleta, 32000 Las Galeras, Dominican Republic
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Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 March 2025 · Stayed in January 2025
Verified reviewReviewed: 17 February 2025 · Stayed in February 2025
Verified review- peaceful and quiet place in a beautiful area, next to the beach - nice host who did everything we asked for - good breakfast (DOP 450) - huge and delicious cocktails - free drinking water (when the bar’s open) - good AC
- mould on the bathroom wall, kitchen ceiling, hammock, and sunbeds; the jacuzzi didn’t look clean either - sticky and stinky kitchen cupboard - poor to no cleaning; the place’s declared frequency of towels and bedding change wasn’t respected either - spotty wi-fi
Dear Dorota, we thank you for your writing to us, we are sorry to hear about the mould on the walls, we always take care of the inner side and outside and we paint when it happens, as we are in the middle of a forest front ocean sometimes it can happen, but we take care of it, thank you. The change of towels is made every 2 days and the bed linen every3 days. Our jacuzzi is located in a garden with many trees and flowers it can happen that leaves is inside but we clean it every morning. Anyway we are happy you had a great holiday all the best to you
Dear Dorota, we thank you for your writing to us, we are sorry to hear about the mould on the walls, we always take care of the inner side and outside and we paint when it happens, as we are in the middle of a forest front ocean sometimes … Show more
Reviewed: 13 February 2025 · Stayed in February 2025
Verified reviewThe pool table is very nice, the coffee is really good, access to a kitchen is great, and the staff was super kind, but the cheapness of the owner made us feel deceived
Know what you’re getting into. Owner is cheap and it shows. WiFi didn’t work in our room, jacuzzi does not heat up, bed was tiny. Very different than we expected. Everything also has a cost. You want AC? 10$/day. Want to wash your clothes, 500DOP. And more seriously and suspiciously, even if you book online, you have to pay in cash. If you want to pay by card? 15% extra. Owner had promised us a cheaper rate as we were paying in cash, and online it was stated you could pay by card at no extra fee. last minute he flipped the promise on us and we had to pay full price in cash. So we had to pay for cash withdrawals fees (which aren’t small) from the only ATM in town. He also laughed at our face when he flipped his promise on us. Unprofessional and made our experience in this otherwise pretty nice place, much worst and frustrating.
Dear Arthur, we kindly inform you that as we have been working with booking and other platforms since years, we are very professional people and we always want our guests to be happy and feel good here. For this reason we have all very clear as concern also the payments by credit cards, as we have an addition to pay for the verizon tax. Ths means that if you pay by cash, you just pay the regular price in the page but in case you pay with credit cards we add a 10%. As concern the use of the jacuzzi is free but we never say itis with heat water. Any extra service like laundry, food are of course to be payd aside. Anyway on arrival we always give to our guests all the information which are also printed and left in all the rooms. Wi fi is always working well both at the bar and in the room. Size of the bed are very well specified in the booking page. Air conditioning is always free and there was never an addition of cost for it. The air condition was used for all the days and we never charged it to you. We are sorry there were some misunderstanding and we are sure that now everything is more clear. all the best to you
Dear Arthur, we kindly inform you that as we have been working with booking and other platforms since years, we are very professional people and we always want our guests to be happy and feel good here. For this reason we have all very clea… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewAndre the host, was always pleasant and eager to help
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewIt was a very cozy place with a pretty garden. A little out of the Way from town center, about 20-30 min easy walk along the Beach. Closest Beach is nice but the pretties beaches are in the other side of the town center.
They were building new rooms and it was noisy. But they started at 8-8.30 in the morning. Could have done without the noise but at least not an early start.
many thanks for the comment
Reviewed: 21 January 2025 · Stayed in January 2025
Verified reviewOptional breakfast was excellent; Thank you very much, Andrea and his team!
Many thanks Hans. It was a pleasure to have you as a guest. I hope to see you again soon
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in December 2024
Verified reviewQuiet place in a nice setting, just a few minutes walking to the beach. The room is small but cozy. The Italian owner is friendly and booked us a tour to visit Playa Fronton which I strongly recommend.
You need a car to get to the town of Las Galeras. Wi-fi was not working much in the room.
Many thanks for the nice comment. We are already working on improving the wifi signal
Reviewed: 10 January 2025 · Stayed in January 2025
Verified reviewThe Italian Manager is very nice, rooms are clean (and this is Not Everywhere in the DR) and the best Beach is very close. Parking is outside on the street. AirCon costs 10€ extra. We recommend 21Palms. And the Espresso is Great. Grazie!
Many thanks for the nice commentary. I'm glad you had a good time. I'm sorry for the misunderstanding but the air conditioning has no additional cost. and included in the price. thank you again for your kindness and see you soon
Reviewed: 15 December 2024 · Stayed in October 2024
Verified reviewReviewed: 7 November 2024 · Stayed in November 2024
Verified reviewWe really liked the quite and peaceful surroundings. The staff was super friendly and helpful. I would remove one tiny little star for the accessibility without a car. We did make our way around using the route via the beach and reached the center and the bus stop within 30-40min. We convinced the guagua driver to drop us of for an additional 300 DOP. We would always come back.
The bed could be a little bit broader.
Many thanks for the comment. We are waiting for you for a new holiday
Reviewed: 7 November 2024 · Stayed in November 2024
Verified reviewAn amazing place to stay in. Staff/ owner is super friendly and an amazing host. We could not request a better way to be received. A "must go" for sure and amazing stay in option. Will come back without thinking whenever opportunities arise. Hopefully we were as good guests as they were as hosts.
Loved everything...nothing bad to say and will find it very difficult for someone to make a bad remark
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewGreat location. Beautiful little place
thank you very much. we hope to see you again soon
Reviewed: 25 September 2024 · Stayed in September 2024
Verified reviewReviewed: 13 September 2024 · Stayed in September 2024
Verified reviewVery cosy comfortable, great service!
Reviewed: 27 July 2024 · Stayed in July 2024
Verified reviewThere are beaches nearby, and the facilities are very nature-oriented, with the accommodation surrounded by greenery, trees, and fresh air. The host, an Italian guy, was really nice and helpful. When the TV didn't work, he only charged us for one breakfast instead of two, which I really appreciated. The room has AC and a kitchen, so I guess people come here to escape and cook their own meals.
I found that customer service in the Dominican Republic wasn't great, and this was true at all four hotels we visited, not just this one. That's why I mentioned the Italian guy—he was friendly, chatty, and helpful, which was a nice contrast. The local staff, on the other hand, were less friendly. So, when visiting the DR, don't expect exceptionally friendly service. That was the only negative thing about my stay. Parking is not ideal, nothing the hotel can do about this due to its location.
Reviewed: 28 May 2024 · Stayed in May 2024
Verified reviewThe property was very beautiful, adorned with flowers, and located in a stunning and quiet area, just a short walking distance from one of the most beautiful beaches in Las Galeras. The hosts were very kind and the room was clean and comfortable. Breakfast was very good, and the cocktails were delicious. We even play to return one day!
Nothing to complain about.
many thanks for your kindness. I hope to see you soon
Reviewed: 15 May 2024 · Stayed in May 2024
Verified reviewLiked the jacuzzi, looks fancy, lamps, bathroom had the essentials, helpful with extra excursions or tours.
The bar should have food though just a small nitpick since there were really good restaurants near by.
many thanks for the comment
Reviewed: 3 May 2024 · Stayed in May 2024
Verified reviewEverything
Nothing
Reviewed: 24 April 2024 · Stayed in April 2024
Verified reviewThe accommodation is located in a beautiful location, a little far from Las Galeras. The room was properly equipped and comfortable. Unfortunately, I made my trip shorter due to the bad weather, but the area is really beautiful and worth exploring.
thank you very much. I hope to see you soon
Reviewed: 8 April 2024 · Stayed in April 2024
Verified reviewReviewed: 8 April 2024 · Stayed in April 2024
Verified reviewRight next to a delightful beach - shared with expensive luxury hotel on one part! Very peaceful. Very friendly owner. Aircon and very clean. Las Galeras is a great place as are the surrounding areas. Playa Rincon is a must.
Double room is really small, especially the bed and the little bedroom terrace is not very comfy. Bigger, more expensive studios at garden level have much better facilities. The nearest restaurants are a drive away - in retrospect we wish we had stayed in the town itself which was very relaxed and nice vibes.