Reviews of AC Hotel by Marriott Santiago de los Caballeros
Calle Del Sol # 32-34, La Zurza II, Zona Monumental, 51000 Santiago de los Caballeros, Dominican Republic
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBrand new and beautiful view
Everything.
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewThe view from the rooftop restaurant is great. Location is also not bad. Please be aware you do not have to be a hotel guest in order to visit the rooftop, you can simply make a dinner reservation with them directly or via open table.
The elevators were not working properly, we had to take the stairs on several occasions. Card keys needed to be reprogrammed multiple times during our stay. We ordered towels and they never arrived despite being advised they will send them. I made a request right after booking my stay and despite multiple follow ups and after calling the property and being told by an employee that my request was received and escalated to a Manager no one from the hotel bothered to get back to me, they simply decided ignoring all of my messages was the profesional and decent thing to do. Overall very disappointing and not a Marriott like experience.
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewbeen here before, like everything since the first visit.
This time around seemed much more expensive for the same stay as before.
Dear Mr. Nunez, Thank you for your kind words and for choosing to stay with us again. We’re delighted to know that you continue to enjoy your experience at AC Hotel Santiago de los Caballeros and that everything met your expectations, just like your first visit. We understand your concern regarding the pricing. Rates may vary depending on the season, availability, and demand, but we always strive to offer the best possible value for the quality and service we provide. We truly appreciate your loyalty and look forward to welcoming you back again soon. Warm Regards, Yanil Castillo Ramirez
Dear Mr. Nunez, Thank you for your kind words and for choosing to stay with us again. We’re delighted to know that you continue to enjoy your experience at AC Hotel Santiago de los Caballeros and that everything met your expectations, just… Show more
Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewEverything was excellent
They must be faster with services. Mainly in the services areas like restaurant, breakfast area.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified reviewIt was a clean place.
That I booked a room with balcony and didn’t get it till I told them . It took 1day to get the room I booked.
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 14 April 2025 · Stayed in April 2025
Verified reviewI like everything!!!
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewVery Clean and comfortable
Pool bar closed until 5pm
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewExcellent and beautiful hotel. The view is spectacular.
Nothing
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 February 2025 · Stayed in January 2025
Verified reviewThe view, the room, the odour. the pool.the bar music
They do not reserve space for guests in the restaurant.They do not prioritize those who stay in their facilities.
Reviewed: 12 February 2025 · Stayed in January 2025
Verified reviewReviewed: 7 February 2025 · Stayed in February 2025
Verified reviewVery clean and modern
They could provide complimentary water in the room. Also, the food is overpriced $29.00 for a breakfast is too much. Something should done about the shower area and the water spilling out
Reviewed: 23 January 2025 · Stayed in January 2025
Verified reviewHotel staff was very pleasant and attentive
The hotel rooftop staff was very rude and I was not able to get a dinner reservation thru my whole stay I felt like they did not want me there without knowing how much money I would have spent there. The 2 reception girls are very unethical for the hotel/ restaurant. And it would be great if I can get a call atleast about this incident.
Ms Fanny, Thank you so much for taking the time to give us your feedback. We appreciate your preference. We apologize for your bad experience in our rooftop. We are continue training our team to manage all situations with the high demand our restaurant is having. Hope you travels bring you back again to our area and I personally will take care of you and guarantee a reservation in our Meximum Restaurant. Sincerely, David Nava General Manager AC Hotel Santiago de los Caballeros david.nava@marriott.com
Ms Fanny, Thank you so much for taking the time to give us your feedback. We appreciate your preference. We apologize for your bad experience in our rooftop. We are continue training our team to manage all situations with the high demand ou… Show more