Reviews of Albergo El Pulpo, Bayahíbe

Good morning Mr. Philipp, in relation to your comment, we have never had bedbugs in our hotel. They only appear in the beds and if it were true, you would not have been able to sleep in them. You and your partner slept perfectly. Here in the Caribbean, bedbugs are not common as in Europe because they do not like the heat and it is quite hot here. Remember that the night you stayed with us it rained. What you saw outside the room that you told our staff about were some tiny butterflies that come out when it rains. They are attracted by the light. After a while they pee or when you turn off the light. They are harmless but that happened outside the room, that is why we use protectors on the windows. Perhaps when you opened your room some could have come in. I remind you that you are in the Caribbean, which is very different from cold countries like yours. Therefore, I advise you to check carefully before leaving a comment, investigate and talk to the accommodation because your comment can do a lot of damage. Remember that we live off this business and we work very hard to give the best service to our guests. After you, we have had several guests in the same room and everything has gone well. You can see our comments, but thank you for choosing us and staying with us.

Good morning Mr. Philipp, in relation to your comment, we have never had bedbugs in our hotel. They only appear in the beds and if it were true, you would not have been able to sleep in them. You and your partner slept perfectly. Here in th… Show more

Good evening Mr. Adams, we are very sorry for the inconvenience, but I think that communication is very important because you should have informed us of the problems at the time and we would have solved them immediately because we have the capacity to do so, or we would have changed rooms. In relation to our towels, what you commented is not correct because our towels are 25 x 50 inches in size, the only small ones we use are those placed on the floor, perhaps you were confused. And in relation to the staff, we are surprised since we have received good acceptance from our clients, so if something happened to you, you should have communicated it because you, our clients, are the most important thing for us. Once again, we apologize. Thank you for your comment, we will continue to improve.

Good evening Mr. Adams, we are very sorry for the inconvenience, but I think that communication is very important because you should have informed us of the problems at the time and we would have solved them immediately because we have the … Show more

Hello, good morning. Regarding your comment, remember that we delivered the room to you, which you received satisfactorily. You even told your friends that everything was perfect and clean and invited them to go up to your room to see everything. Then, hours after you had received and used the room, you complained that you found the sheets dirty. We don't understand, but we still proceeded to change everything and fix it again. We must be honest when making comments because with your comments you can cause harm without being right.

Hello, good morning. Regarding your comment, remember that we delivered the room to you, which you received satisfactorily. You even told your friends that everything was perfect and clean and invited them to go up to your room to see every… Show more

Hello, we are amazed by your experience with us, we are very sorry for what you expressed to us, if upon your arrival you should have expressed your dissatisfaction, it would have been solved instantly or we would return your money because how can you read in our comments from guests who have passed our The hotel is not luxurious but we take great care of cleanliness, it is our biggest concern that everything is clean and working.

Hello, we are amazed by your experience with us, we are very sorry for what you expressed to us, if upon your arrival you should have expressed your dissatisfaction, it would have been solved instantly or we would return your money because … Show more